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Customer Service Hospital Jobs in Florida (NOW HIRING)

Accident, Cancer, Hospital & Critical Illness Options Perks & Recognition * 50% Employee Discount ... About the Role We're looking for Customer Service Advisors who are friendly, outgoing, and love ...

Customer Service Representative

Tampa, FL · On-site

$14.50 - $19.75/hr

What to Expect The Tesla Collision Repair Program is looking for a Collision Customer Service ... Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft ...

CSR

Miami, FL

$15.25 - $20.75/hr

VCA Knowles Snapper Creek Animal Hospital in Miami, FL is seeking a well-qualified, enthusiastic ... service to our local community. If you are a current associate, you need to apply through our ...

CSR

Miami, FL · On-site

$15.25 - $20.75/hr

VCA Knowles Snapper Creek Animal Hospital in Miami, FL is seeking a well-qualified, enthusiastic ... service to our local community. If you are a current associate, you need to apply through our ...

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Customer Service Hospital information

What is a customer service hospital job?

Customer service hospital jobs involve assisting patients, visitors, and healthcare staff by providing information, resolving concerns, and ensuring a positive experience in a hospital setting. These roles may include answering questions about hospital services, handling patient admissions and discharges, and responding to complaints or requests. Customer service representatives in hospitals play a crucial role in maintaining clear communication and supporting both patient satisfaction and hospital operations.

What skills and qualifications are needed to work in customer service in a hospital?

To excel as a Customer Service Representative in a hospital, you need strong communication skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and multi-line phone systems is often required. Compassion, patience, and problem-solving abilities help you provide exceptional service and support to patients and families during stressful times. These competencies are essential to ensure smooth patient experiences, accurate information flow, and a supportive hospital environment.

What challenges do customer service representatives face in a hospital, and how can they be managed?

Customer Service Representatives in hospitals often encounter challenges such as handling distressed or anxious patients, navigating complex healthcare systems, and maintaining clear communication between medical staff and families. Managing these challenges requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Training in conflict resolution and knowledge of hospital processes can also help representatives provide timely, compassionate support while ensuring accurate information is relayed to patients and their families.

What is the difference between Customer Service Hospital vs Customer Service Call Center?

AspectCustomer Service HospitalCustomer Service Call Center
CredentialsHigh school diploma or equivalent; healthcare-specific trainingHigh school diploma or equivalent; general customer service training
Work EnvironmentHospitals, clinics, healthcare facilitiesCall centers, office settings
Industry UsageHealthcare industryVarious industries including retail, telecom, finance
Common Search/ComparisonCustomer Service Hospital vs Customer Service Call Center

Customer Service Hospital roles focus on assisting patients and healthcare providers within medical settings, requiring healthcare-specific knowledge. In contrast, Customer Service Call Center positions handle general customer inquiries across various industries, often in a call center environment. Both roles involve communication skills but differ significantly in industry context and required expertise.

How to become a customer service hospital representative?

To become a customer service hospital representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with hospital management software is often preferred. Some positions may require certification in healthcare customer service or related fields.

What are popular job titles related to Customer Service Hospital jobs in Florida?

For Customer Service Hospital jobs in Florida, the most frequently searched job titles are:

What cities in Florida are hiring for Customer Service Hospital jobs?

Cities in Florida with the most Customer Service Hospital job openings:

Infographic showing various Customer Service Hospital job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Coordinator

Banfield Pet Hospital

Fort Myers, FL • On-site

$15 - $18.69/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


Banfield Pet Hospital rating

5.9

Company rating: 5.9 out of 10

Based on 526 frontline employees who took The Breakroom Quiz

31st of 52 rated veterinary


Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the
productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good
communication with associates and clients, and coordinates the care of clients and pets in a happy,
welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure
superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through through a productive and efficiently run
hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times. This includes encouraging hospital
visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them
about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
Assist incoming clients by completing the required documentation, entering all pet information and
history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing
prescription items per the veterinarian's instructions, selling retail products and scheduling future
appointments.
Manage the finances by maintaining accurate balances and utilizing proper opening and closing
procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality - The consumer is our boss, quality is our work and value for money is our goal.
Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we
support the responsibility of others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS
COMPETENCIES
Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening
Functional
Preventative care and OWPs

The pay range for this role is

$15.00 - $18.69 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:

  • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.

  • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*

  • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.

  • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*

  • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*

  • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.

  • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.

  • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.

  • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.

  • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.

  • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*

  • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*

  • Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.

  • Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.

  • Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*

  • Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*

  • Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*

  • Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*

  • Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*

  • Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).


What Banfield Pet Hospital employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Banfield Pet Hospital logo

About Banfield Pet Hospital

Sourced by ZipRecruiter

Banfield Pet Hospital was founded in 1955 and is currently located in Vancouver, WA, US. A leader within the pet healthcare industry, it specializes in providing comprehensive preventive and medical services to pets. Operating more than 1,000 hospitals across the United States and Puerto Rico, Banfield's commitment to top-class care is reflected in its mission - "To treat your pet like family, and you like our own." At the core of Banfield's mission is the belief in quality veterinary care and fostering an environment that promotes responsible pet ownership. The company established the Banfield Foundation in 2015 to further emphasize their commitment to pets, which has since then provided over $8 million in grants to projects that enhance the wellbeing of pets.

Industry

Veterinary services

Company size

10,000+ Employees

Headquarters location

Vancouver, WA, US