ZipRecruiter

Log In

1

Customer Service Assistant Jobs in Silver Spring, MD

Midas

Assistant Manager/Service Writer

Baltimore, MD · On-site

$45K - $65K/yr

Training & development At Midas, we are dedicated to providing quality services to customer ... This position is Assistant Store Manager developmental role. Midas is committed to training our ...

Midas

Assistant Manager/Service Writer

Towson, MD · On-site

$45K - $65K/yr

Paid time off At Midas, we are dedicated to providing quality services to customer vehicles in the ... This position is Assistant Store Manager developmental role. Midas is committed to training our ...

Shopexim

Customer Service

Baltimore, MD

$16 - $20/hr

Customer Service Location: Baltimore, Maryland Employment Type: Full-Time Position Summary At ... Track shipments and assist customers with shipping inquiries. Store Operations * Process customer ...

US Government Jobs

Customer Service Specialist

Washington, DC · On-site

$19.25 - $25.50/hr

Job Title This position is located in the Department of Health and Human Services, Assistant Secretary for Administration, headquartered in Washington, District of Columbia. This announcement will ...

Luminis Health

Customer Information Assistant

Lanham, MD

$17.25 - $23.75/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.25 - $23.75/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.25 - $23.75/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Sherwin-Williams

Customer Service Specialist

Rockville, MD · On-site

$17.25 - $23/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Sherwin-Williams

Customer Service Specialist

Vienna, VA · On-site

$17 - $22.50/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Sherwin-Williams

Customer Service Specialist

Vienna, VA · On-site

$18.30/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Costco Wholesale Corporation

Food Service Assistant

Wheaton, MD · On-site

$15.50 - $19.50/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Silver Spring, MD

Customer Service Assistant information

See Silver Spring, MD salary details

$12

$20

$29

How much do customer service assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service assistant in Silver Spring, MD is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Silver Spring, MD?

The most popular types of Customer Service jobs in Silver Spring, MD are:

What are popular job titles related to Customer Service Assistant jobs in Silver Spring, MD?

For Customer Service Assistant jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Silver Spring, MD look for?

The top searched job categories for Customer Service Assistant jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Service Assistant jobs?

Cities near Silver Spring, MD with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,058 per year, or $20.7 per hour.

Assistant Manager/Service Writer

Midas

Baltimore, MD • On-site

$45K - $65K/yr

Other

Retirement, PTO

Re-posted 15 days ago

Midas rating

5.4

Company rating: 5.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

311th of 367 rated vehicle maintenance

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
We are looking for Automotive Service Assistant Managers to assist managing and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is Assistant Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.
Responsibilities:
As a Midas Automotive Service Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
• Help ensures a safe, secure, and trustworthy work environment.
• Liaise between managers, customers, and employees.
• Fill in for Manager in times of absence. Make executive decisions, hold meetings and provide accountability.
• Support ongoing learning and development of team members.
• Establishes strategic goals by gathering information from reporting documents.
• Define objectives, identifies, and evaluates trends and options, chooses a course of action and evaluates outcomes.
• Lead by example, manage, and train team while keeping in tune with our companies' vision, purpose, core values and employee creed.
• Help ensure that all policies and procedures are being followed by all employees.
• Deliver exceptional customer service while listening and consulting customers.
• Oversee complete vehicle inspection and then make comprehensive recommendations by building computerized repair orders and sourcing parts.
• Ability to discuss pricing estimates with customers as well as promoting shop service specials and financing options.
• Monitor the quality of all vehicles being signed out.
• Ability to successfully supervise up to 10 employees.
• Closely monitor inventory levels while managing product ordering and receipt.
• Maintaining a clean and organized job site.
• Other duties as assigned.
Qualifications:
• A minimum of 1 years of store or service assistant manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver's license
Qualities that make you stand out from the rest:
• Attention to detail and organizational skills
• Understanding the current performance of the location and asks for assistance if needed.
• Reliable
• Has Mechanical Knowledge
• Excellent customer service skills
• Great leadership skills in shops
• Well Spoken
• Excellent at following directions
Compensation: $45,000.00 - $65,000.00 per year
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything... tires, brakes, oil... so the opportunities to grow and develop expertise with Midas are endless.

What Midas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply