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Customer Service Assistant Jobs in Crofton, MD (NOW HIRING)

Colonial Parking

CUSTOMER SERVICE ASSISTANT-BIL

Washington, DC · On-site

$19.50 - $27/hr

Customer Service Assistant The Customer Service Assistant is the first point of contact for patients, families, and visitors at the parking facility. This role provides exceptional customer service ...

IHOP

Service Assistant

Halethorpe, MD · On-site

$14.75 - $19.50/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

Dexis

Facilities Service Assistant

Washington, DC · On-site

$42K - $52K/yr

About the Position Dexis is seeking qualified Facilities Service Assistants to support the U.S ... Strong customer service and communication skills. * Experience supporting workplace operations ...

Midas

Assistant Manager/Service Writer

Baltimore, MD · On-site

$45K - $65K/yr

Training & development At Midas, we are dedicated to providing quality services to customer ... This position is Assistant Store Manager developmental role. Midas is committed to training our ...

Dexis

Facilities Service Assistant

Washington, DC · On-site

$42K - $52K/yr

About the Position Dexis is seeking qualified Facilities Service Assistants to support the U.S ... Strong customer service and communication skills. * Experience supporting workplace operations ...

Luminis Health

Customer Information Assistant

Annapolis, MD

$17 - $23.50/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Dexis

Facilities Service Assistant

Washington, DC

$42K - $52K/yr

About the Position Dexis is seeking qualified Facilities Service Assistants to support the U.S ... Strong customer service and communication skills. * Experience supporting workplace operations ...

DEXIS

Facilities Service Assistant

Washington, DC · On-site

$42K - $52K/yr

About the Position Dexis is seeking qualified Facilities Service Assistants to support the U.S ... Strong customer service and communication skills. * Experience supporting workplace operations ...

Sherwin-Williams

Customer Service Specialist

Rockville, MD · On-site

$17.25 - $23/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Sherwin-Williams

Customer Service Specialist

Washington, DC · On-site

$19.25 - $25.50/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

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Customer Service Assistant information

See Crofton, MD salary details

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How much do customer service assistant jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer service assistant in Crofton, MD is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.08 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
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For Customer Service Assistant jobs in Crofton, MD, the most frequently searched job titles are:

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Customer Service Assistant jobs near you

CUSTOMER SERVICE ASSISTANT-BIL

Colonial Parking

Washington, DC • On-site

$19.50 - $27/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Assistant

The Customer Service Assistant is the first point of contact for patients, families, and visitors at the parking facility. This role provides exceptional customer service, directs traffic, assists guests with parking needs, and ensures a smooth, safe, and welcoming experience.

Key Responsibilities
  • Greet patients, families, and visitors warmly and provide directions to parking areas and hospital entrances.
  • Assist guests with mobility challenges by directing them to designated parking and drop-off areas.
  • Offer support in English to ensure clear communication with all guests.
  • Monitor and direct vehicle traffic at entrances, exits, and drop-off zones to ensure a smooth and safe flow.
  • Enforce parking regulations and assist in maintaining an organized parking environment.
  • Report safety concerns, unauthorized vehicles, or suspicious activity to security personnel.
  • Help customers with parking validation, ticket machines, and payment processing when needed.
  • Provide information about parking rates, validation policies, and hospital shuttle services.
  • Address customer complaints or issues professionally and escalate concerns to management when necessary.
  • Assist in resolving minor vehicle issues, such as jump-starting a car or helping guests locate their parked vehicles.
  • Maintain a clean and organized work area at parking and hospital entrances.
  • Support special events or high-traffic periods by managing parking logistics.
  • Perform other duties as assigned by the Operations Manager.
Qualifications & Requirements
  • Customer service, parking operations, or a similar role preferred.
  • Strong communication, problem-solving, and multitasking abilities.
  • Ability to stand for extended periods and work outdoors in various weather conditions.
  • Bilingual is a plus but not required.
Why Join Us?
  • Be part of a meaningful mission, helping families navigate their hospital visits with ease.
  • Competitive pay, training, and opportunities for career growth.
  • A supportive team environment in a fast-paced and rewarding setting.

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