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Customer Service Assistant Jobs in Baltimore, MD

IHOP

Service Assistant

Mount Airy, MD · On-site

$14.50 - $19.25/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Owings Mills, MD · On-site

$14.25 - $19/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Westminster, MD · On-site

$14.50 - $19.25/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Bel Air, MD · On-site

$14.25 - $19/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Sykesville, MD · On-site

$14.75 - $19.75/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Halethorpe, MD · On-site

$14.75 - $19.50/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

Midas

Assistant Manager/Service Writer

Baltimore, MD · On-site

$45K - $65K/yr

Training & development At Midas, we are dedicated to providing quality services to customer ... This position is Assistant Store Manager developmental role. Midas is committed to training our ...

Midas

Assistant Manager/Service Writer

Towson, MD · On-site

$45K - $65K/yr

Paid time off At Midas, we are dedicated to providing quality services to customer vehicles in the ... This position is Assistant Store Manager developmental role. Midas is committed to training our ...

Shopexim

Customer Service

Baltimore, MD · On-site

$16 - $20/hr

Customer Service Location: Baltimore, Maryland Employment Type: Full-Time Position Summary At ... Track shipments and assist customers with shipping inquiries. Store Operations * Process customer ...

Luminis Health

Customer Information Assistant

Annapolis, MD · On-site

$17 - $23.50/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.25 - $23.75/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

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Customer Service Assistant information

See Baltimore, MD salary details

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How much do customer service assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service assistant in Baltimore, MD is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.69 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Baltimore, MD?

The most popular types of Customer Service jobs in Baltimore, MD are:

What are popular job titles related to Customer Service Assistant jobs in Baltimore, MD?

For Customer Service Assistant jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Baltimore, MD look for?

The top searched job categories for Customer Service Assistant jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Service Assistant jobs?

Cities near Baltimore, MD with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,386 per year, or $19.9 per hour.

Customer Service Assistant/Hospitality Technician

Vish Consulting Services Inc

Chestertown, MD • On-site

$18.50/hr

Contractor

Re-posted 15 hours ago

Job description

VCS is looking for Customer Service Assistant for one of our client

Job Title – Customer Service Assistant

Pay - $18.50/Hr.

Job Location - Chestertown, MD 21620

Contract- 12+ Months with the possible extension

Attendance/Performance Appreciation: Up to $250/Month as Gift Cards (Non- Taxable)

Weekly: $45/week if you work at least 40 Hours/week

Monthly: $70/Month if you work at least 152 Hours/Month (In addition to weekly)


 

Description:

Hospitality Technician
Supports customer service teams in hospitality area. Candidate must help maintain a clean, sanitary, comfortable and tidy environment. Individual must have attention to details, team work attitude, ability to lift, push, pull up to 30lbs., ability to reach, kneel and bend. Individual must also maintain a professional attitude, flexible work schedule and be reliable.
Sample Day: Serving meals, cleaning rooms (complete turn overs and/or stay overs) General cleaning of facility, restocking coolers.
Each day varies by the needs of the guests and facility.
***Please Note***
Reliable Transportation is required
HS Diploma preferred
Hours: Shift work dependent on guests. Morning and Evening Shifts (start and end times may vary).
 

Thank You!
Bhanendra S Singh
Vish Consulting Services(VCS)
bhanendra@vishusa.com

#CustomerServiceAssistant#Cleaning#sanititation#Push#Pull#Serving#Restocking
#CustomerServiceAssistant#Cleaning#sanititation#Push#Pull#Serving#Restocking