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Telephone Customer Service Jobs in Silver Spring, MD

FASTSIGNS Fairfax

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.50/hr

Customer Service Representative Are you a highly motivated individual with strong customer service ... Develops and maintains a database of qualified leads through referrals, telephone canvassing ...

FASTSIGNS Fairfax

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.25/hr

As a CSR, you will use your experience and skills to follow up with leads and ultimately close ... Develops and maintains a database of qualified leads through referrals, telephone canvassing ...

FastSigns

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.50/hr

As a CSR, you will use your experience and skills to follow up with leads and ultimately close ... Develops and maintains a database of qualified leads through referrals, telephone canvassing ...

Fresh Creative Cuisine

Customer Service

Baltimore, MD · On-site

$18 - $24/hr

Answer main corporate telephone line and route calls accordingly * Process and respond to incoming customer emails, faxes and telephone calls * Process and respond to Sales team regarding customer ...

Fresh Creative Cuisine

Customer Service

Baltimore, MD · On-site

$18 - $24/hr

Answer main corporate telephone line and route calls accordingly * Process and respond to incoming customer emails, faxes and telephone calls * Process and respond to Sales team regarding customer ...

Level One Personnel

Customer Service

Rockville, MD · On-site

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

MedStar Health

Telephone Service Rep

Baltimore, MD · On-site

$18.40 - $29.74/hr

... a Telephone Service Rep. This role is the first point of contact for callers and will provide ... Excellent customer services skills. * Typing and computer skills. * Ability to work independently.

Grotto Pizza

Customer Service Representative

Columbia, MD · On-site

$15.75 - $21.50/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Columbia, MD · On-site

$15.75 - $21.50/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

Grotto Pizza

Customer Service Representative

Columbia, MD · On-site

$15.75 - $21.50/hr

The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the ... Answer all telephone calls immediately using the proper greeting. * Assist customers verbally in a ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Silver Spring, MD

Telephone Customer Service information

See Silver Spring, MD salary details

$10

$19

$27

How much do telephone customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for telephone customer service in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Silver Spring, MD?

For Telephone Customer Service jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Silver Spring, MD look for?

The top searched job categories for Telephone Customer Service jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Telephone Customer Service jobs?

Cities near Silver Spring, MD with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Bi-Lingual Customer Service Representative

ABSS SOLUTIONS INC

Burtonsville, MD • On-site

$17.65/hr

Full-time

Re-posted 17 days ago

Job description

ASI is recruiting for a Bilingual Customer Service Representative (CSR) will be responsible for Customer Service, Data Entry, and backup cashiering in Burtonsville, Maryland.

Job Description: The CSR will report directly to supervisor in support of speed & red-light camera system violation processing. The data entry clerk will be responsible for initial review of violation images, secondary review of violations confirming vehicle type and address of violator in accordance with project specific business rules. The CSR is expected to document any issues observed at enforced locations and communicate to their supervisor.

In addition, the CSR may be required to answer telephone customer service calls in accordance with defined telephone scripts and protocol. The CSR may be required to review mailed correspondence and take action on customer correspondence in accordance with defined protocol and procedure as well as accept payments at the customer service window where walk-in customer payments are processed.

Prepares source data for computer entry by compiling and sorting information:
-Enters traffic citation information into a computer.
-Reviews video evidence of traffic violations
-Maintains log of activities and completed work.
-Training will be provided and some computer skills required.
-Works independently after training


Skills & Experience Requirements:

  • Ability to speak and write in Spanish
  • Attention to detail and dependable work ethic required
  • Typing speed 40 WPM
  • Word processing software (Required 2 Years)
  • Spreadsheet software (Required 2 Years)
  • Photo Enforcement knowledge (Highly desired)
  • State License Plate knowledge (Highly desired)

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