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Customer Service Assistant Jobs in California (NOW HIRING)

Crenn Dining Group

Service Assistant

San Francisco, CA · On-site

$23 - $25/hr

MAIN ROLE Our Service Assistants provide essential support to our team in each evening's service ... Have a minimum experience in hospitality or customer service. * Be friendly, social, and like to ...

Crenn Dining Group

Service Assistant

San Francisco, CA · On-site

$23 - $25/hr

MAIN ROLE Our Service Assistants provide essential support to our team in each evening's service ... Have a minimum experience in hospitality or customer service. * Be friendly, social, and like to ...

Atelier Crenn

Service Assistant

San Francisco, CA · On-site

$23 - $25/hr

MAIN ROLE Our Service Assistants provide essential support to our team in each evening's service ... Have a minimum experience in hospitality or customer service. * Be friendly, social, and like to ...

Albany Subaru

Service Assistant

Albany, CA · On-site

$21/hr

Service Assistant The Service Assistant works with service department to provide exceptional customer service! He or she receives, processes, and coordinates all incoming sales inquiries, showroom ...

Albany Subaru

Service Assistant

Albany, CA · On-site

$17.50 - $23.50/hr

Service Assistant The Service Assistant works with service department to provide exceptional customer service! He or she receives, processes, and coordinates all incoming sales inquiries, showroom ...

P.F. Chang's

Service Assistant

Temecula, CA · On-site

$16.90 - $18.90/hr

They will assist with catering orders, including delivery when applicable ... All Team Members must demonstrate customer service expertise by providing an individualized ...

PF Changs

Service Assistant

Temecula, CA · On-site

$16.90 - $18.90/hr

They will assist with catering orders, including delivery when applicable ... All Team Members must demonstrate customer service expertise by providing an individualized ...

PF Changs

Service Assistant

Temecula, CA

$16.90 - $18.90/hr

They will assist with catering orders, including delivery when applicable ... All Team Members must demonstrate customer service expertise by providing an individualized ...

Ocean Honda - Santa Cruz

Service Assistant

Soquel, CA

$15.50 - $17/hr

Service Assistant Customer Service Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all ...

Ocean Honda - Santa Cruz

Service Assistant

Soquel, CA · On-site

$16 - $21.50/hr

Service Assistant Customer Service Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all ...

P.F. Chang's

Service Assistant

Temecula, CA · On-site

$16.90 - $18.90/hr

They will assist with catering orders, including delivery when applicable ... All Team Members must demonstrate customer service expertise by providing an individualized ...

Buffalo Wild Wings

Service Assistant

Irvine, CA · On-site

$15.50 - $16.50/hr

SERVICE ASSISTANT Buffalo Wild Wings has an atmosphere that creates stories worth telling - for our ... Preferably, you have prior experience working in a restaurant or customer service role. You are ...

Buffalo Wild Wings

Service Assistant

Lake Forest, CA · On-site

$15.50 - $16.50/hr

SERVICE ASSISTANT Buffalo Wild Wings has an atmosphere that creates stories worth telling - for our ... Preferably, you have prior experience working in a restaurant or customer service role. You are ...

Buffalo Wild Wings

Service Assistant

Irvine, CA · On-site

$15.50 - $16.50/hr

SERVICE ASSISTANT Buffalo Wild Wings has an atmosphere that creates stories worth telling - for our ... Preferably, you have prior experience working in a restaurant or customer service role. You are ...

Buffalo Wild Wings

Service Assistant

Lake Forest, CA · On-site

$15.50 - $16.50/hr

SERVICE ASSISTANT Buffalo Wild Wings has an atmosphere that creates stories worth telling - for our ... Preferably, you have prior experience working in a restaurant or customer service role. You are ...

El Pollo Loco

Service Assistant

Stevenson Ranch, CA · On-site

$15.25 - $20.25/hr

Kitchen skills and customer service skills preferred * Food Handler Card: A food handler card ... Assistant Manager, General Manager, and beyond! * Work Attire: EPL logo'd shirt will be provided ...

El Pollo Loco

Service Assistant

Stevenson Ranch, CA · On-site

$15.25 - $20.25/hr

Kitchen skills and customer service skills preferred * Food Handler Card: A food handler card ... Assistant Manager, General Manager, and beyond! * Work Attire: EPL logo'd shirt will be provided ...

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Customer Service Assistant information

See California salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service assistant in California is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.55 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in California?

The most popular types of Customer Service jobs in California are:

What are popular job titles related to Customer Service Assistant jobs in California?

For Customer Service Assistant jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in California look for?

The top searched job categories for Customer Service Assistant jobs in California are:

What cities in California are hiring for Customer Service Assistant jobs?

Cities in California with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,106 per year, or $19.8 per hour.

Customer Service Assistant Manager

BBCK Enterprises

Redwood City, CA • On-site

$75K - $78K/yr

Full-time

Posted 23 days ago

Job description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities 

Team Leadership & People Management 

  • Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
  • Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
  • Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
  • Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
  • Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
  • Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
  • Support the Manager with performance documentation, corrective action, and recognition of top performers.
  • Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations 

  • Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
  • Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
  • Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
  • Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
  • Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

  • Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
  • Communication — clear, patient, and professional with both customers and team members.
  • Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
  • Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
  • Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

  • Call center / office environment; extended periods on the phone and at a computer.
  • Hybrid - New York, Los Angeles or Bay Area
  • May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.



Requirements:

Qualifications

Required

  • 2–3 years of customer service experience in a phone-based/call center environment.
  • Some prior experience in a lead, senior rep, or informal supervisory capacity.
  • Strong verbal communication skills and a professional, customer-first phone manner.
  • Demonstrated ability to de-escalate and resolve difficult customer interactions.
  • Basic proficiency with call center software, CRM systems, and standard office software.
  • Ability to multitask between handling calls and supporting team members.
  • Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

  • Prior title of Lead, Senior Representative, or similar.
  • Experience with workforce management/scheduling tools.
  • Familiarity with quality monitoring and coaching frameworks.
  • High school diploma or equivalent required; Associate's or Bachelor's degree a plus.