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Customer Service Agent Jobs in Texas (NOW HIRING)

Empire Auto Parts

Customer Service Agent

Dallas, TX · On-site

$19/hr

We are looking for a Customer Service Agent to answer incoming service calls and online orders. Responsibilities: * Answers inquiries via telephone regarding product availability and pricing

GEICO

Customer Service Agent

Denton, TX · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will take ownership for each customer interaction and ... agent with an interest in your success • Promotion opportunities - we may pay you to train for ...

DSV Global Transportation

Customer Service Agent

Pasadena, TX · On-site

$14.25 - $19/hr

Customer Service Agent, CSR Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client ...

DSV A/S

Customer Service Agent

Pasadena, TX · On-site

$14.25 - $19/hr

Customer Service Agent, CSR Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client ...

GEICO

Customer Service Agent

Denton, TX · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will take ownership for each customer interaction and ... agent with an interest in your success Promotion opportunities - we may pay you to train for your ...

DSV Global Transportation

Customer Service Agent

Lancaster, TX · On-site

$14.75 - $19.75/hr

Customer Service Agent Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service ...

DSV A/S

Customer Service Agent

Lancaster, TX · On-site

$14.75 - $19.75/hr

Customer Service Agent Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service ...

Unifirst

Customer Service Agent

San Antonio, TX

$13 - $17.50/hr

The Agent is responsible for managing accounts, resolving inquiries, and processing transactional ... Minimum 2 years' experience in a demanding Office / Customer Service Environment with all ...

UniFirst

Customer Service Agent

San Antonio, TX · On-site

$14 - $18.75/hr

The Agent is responsible for managing accounts, resolving inquiries, and processing transactional ... Minimum 2 years' experience in a demanding Office / Customer Service Environment with all ...

Unifirst

Customer Service Agent

San Antonio, TX · On-site

$13 - $17.50/hr

The Agent is responsible for managing accounts, resolving inquiries, and processing transactional ... Minimum 2 years' experience in a demanding Office / Customer Service Environment with all ...

UniFirst

Customer Service Agent

San Antonio, TX · On-site

$14 - $18.75/hr

The Agent is responsible for managing accounts, resolving inquiries, and processing transactional ... Minimum 2 years' experience in a demanding Office / Customer Service Environment with all ...

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How much do customer service agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service agent in Texas is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $18.61 per hour, depending on experience, location, and employer.

What is a customer service agent?

Customer service agents are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in person, serving as the main point of contact between a company and its customers. Their goal is to ensure customer satisfaction and to help resolve problems efficiently, often following company policies and procedures. Customer service agents may also handle returns, process orders, and escalate complex issues to supervisors when necessary.

What does a customer service agent do?

Customer service agent interacts with and supports an organization's customers from a call center via telephone, email, or live chat. They provide information about a company's services, troubleshoot problems, and field customer complaints. In a CS role, your job is to deal with any customer questions that come your way. Because the range of duties can be so broad, many companies choose to build out specialized teams within their customer service department to quickly address specific issues.

What are the key skills and qualifications needed to thrive as a customer service agent, and why are they important?

To thrive as a Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude set standout agents apart in customer interactions. These skills and qualities enable agents to resolve issues efficiently, enhance customer satisfaction, and represent the company effectively.

What are the most common challenges customer service agents face and how are they typically addressed?

Customer Service Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Most organizations provide regular training, clear escalation procedures, and supportive team structures to help agents navigate these situations effectively. Additionally, companies may offer tools like knowledge bases and real-time chat support with supervisors to ensure agents feel empowered to resolve issues promptly. Building strong communication and problem-solving skills is key to thriving in this role.

What is the difference between Customer Service Agent vs Customer Support Specialist?

AspectCustomer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communicationSimilar credentials; may require technical or product-specific certifications
Work EnvironmentCall centers, retail, online supportTechnical support centers, online chat, email support
Employer & IndustryRetail, telecom, hospitality, e-commerceTech companies, software firms, electronics
Common Search & ComparisonCustomer Service Agent vs Customer Support Specialist

Customer Service Agents primarily handle general inquiries and basic support across various industries, focusing on customer satisfaction. Customer Support Specialists often provide technical assistance and in-depth product support, usually in tech-related fields. While both roles require strong communication skills, Customer Support Specialists typically need more technical knowledge. The roles overlap in customer interaction but differ in complexity and technical focus.

How do you become a customer service agent?

To become a customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and familiarity with customer service software or tools can be beneficial. Some roles may require previous experience in customer support or related fields.
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The most popular types of Customer Service Agent jobs in Texas are:

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For Customer Service Agent jobs in TX, the most frequently searched job titles are:

Customer Service Agent jobs near you
Infographic showing various Customer Service Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,209 per year, or $16.9 per hour.

Customer Service Agent

MCI Military Recruitment

Killeen, TX • On-site

$14/hr

Full-time

Re-posted yesterday

Key responsibilities

  • Handle customer inquiries, understand their needs, and resolve customer issues

  • Utilize systems and technology to complete account management tasks

  • Recognize sales opportunities and apply sales skills to upgrade

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are seeking a dedicated and customer-focused Customer Service Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling 

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers