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Customer Service Agent Jobs in Texas (NOW HIRING)

wearegat

Customer Service Agent

Austin, TX · On-site

$18.50/hr

Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting ...

wearegat

Customer Service Agent

Austin, TX · On-site

$18.50/hr

Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting ...

wearegat

Customer Service Agent

Austin, TX · On-site

$18.50/hr

Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting ...

wearegat

Customer Service Agent

Austin, TX · On-site

$18.50/hr

Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting ...

Empire Auto Parts

Customer Service Agent

Dallas, TX · On-site

$15.50 - $20.50/hr

We are looking for a Customer Service Agent to answer incoming service calls and online orders. Responsibilities: * Answers inquiries via telephone regarding product availability and pricing

GEICO

Customer Service Agent

Denton, TX · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will take ownership for each customer interaction and ... agent with an interest in your success • Promotion opportunities - we may pay you to train for ...

GEICO

Customer Service Agent

Denton, TX · On-site

$14.50 - $19.50/hr

As a Customer Service Representative, you will take ownership for each customer interaction and ... agent with an interest in your success Promotion opportunities - we may pay you to train for your ...

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How much do customer service agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer service agent in Texas is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $18.61 per hour, depending on experience, location, and employer.

What is a customer service agent?

Customer service agents are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in person, serving as the main point of contact between a company and its customers. Their goal is to ensure customer satisfaction and to help resolve problems efficiently, often following company policies and procedures. Customer service agents may also handle returns, process orders, and escalate complex issues to supervisors when necessary.

What does a customer service agent do?

Customer service agent interacts with and supports an organization's customers from a call center via telephone, email, or live chat. They provide information about a company's services, troubleshoot problems, and field customer complaints. In a CS role, your job is to deal with any customer questions that come your way. Because the range of duties can be so broad, many companies choose to build out specialized teams within their customer service department to quickly address specific issues.

What are the key skills and qualifications needed to thrive as a customer service agent, and why are they important?

To thrive as a Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude set standout agents apart in customer interactions. These skills and qualities enable agents to resolve issues efficiently, enhance customer satisfaction, and represent the company effectively.

What are the most common challenges customer service agents face and how are they typically addressed?

Customer Service Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Most organizations provide regular training, clear escalation procedures, and supportive team structures to help agents navigate these situations effectively. Additionally, companies may offer tools like knowledge bases and real-time chat support with supervisors to ensure agents feel empowered to resolve issues promptly. Building strong communication and problem-solving skills is key to thriving in this role.

What is the difference between Customer Service Agent vs Customer Support Specialist?

AspectCustomer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communicationSimilar credentials; may require technical or product-specific certifications
Work EnvironmentCall centers, retail, online supportTechnical support centers, online chat, email support
Employer & IndustryRetail, telecom, hospitality, e-commerceTech companies, software firms, electronics
Common Search & ComparisonCustomer Service Agent vs Customer Support Specialist

Customer Service Agents primarily handle general inquiries and basic support across various industries, focusing on customer satisfaction. Customer Support Specialists often provide technical assistance and in-depth product support, usually in tech-related fields. While both roles require strong communication skills, Customer Support Specialists typically need more technical knowledge. The roles overlap in customer interaction but differ in complexity and technical focus.

How do you become a customer service agent?

To become a customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and familiarity with customer service software or tools can be beneficial. Some roles may require previous experience in customer support or related fields.
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The most popular types of Customer Service Agent jobs in Texas are:

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For Customer Service Agent jobs in TX, the most frequently searched job titles are:

Customer Service Agent jobs near you
Infographic showing various Customer Service Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,209 per year, or $16.9 per hour.

Customer Service Agent

Alphabe Insight Inc

San Antonio, TX • On-site

$35K - $39K/yr

Full-time

Re-posted yesterday

Job description

Company Description
At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.
Job Description
Elevare Branding is seeking a Customer Service Agent to join our San Antonio team. In this role, you will serve as an important point of contact for customers, providing assistance, answering questions, resolving concerns, and ensuring each interaction reflects our commitment to quality service.
The ideal candidate is professional, approachable, organized, and comfortable communicating with a variety of customers. This position is a great opportunity for someone looking to strengthen their communication and customer service skills while building a long-term career within a growing organization.
Responsibilities
  • Provide friendly, professional, and efficient customer support.
  • Assist customers with questions, requests, and general inquiries.
  • Identify customer needs and provide appropriate solutions or information.
  • Resolve concerns while maintaining a positive customer experience.
  • Maintain accurate records of customer interactions and relevant information.
  • Communicate clearly with customers and internal team members.
  • Follow established service standards and company procedures.
  • Work collaboratively with colleagues to achieve individual and team goals.
  • Maintain professionalism and attention to detail in a fast-paced environment.
  • Represent Elevare Branding with confidence and professionalism.

Qualifications
  • Strong verbal and written communication skills.
  • Customer-focused mindset with a professional and positive attitude.
  • Strong interpersonal and active listening skills.
  • Ability to communicate confidently with different types of customers.
  • Good organizational and time-management abilities.
  • Problem-solving skills and the ability to remain composed under pressure.
  • Attention to detail and ability to follow established processes.
  • Ability to work independently as well as part of a team.
  • Willingness to learn, develop new skills, and take on additional responsibilities.
  • Reliable, adaptable, and results-oriented.

Additional Information
  • Competitive salary of $35,000 - $39,000 per year
  • Full-time employment
  • Opportunities for professional growth and career advancement
  • Ongoing training and skill development
  • Supportive and collaborative team environment
  • Opportunities to develop communication, customer relations, and problem-solving skills
  • Performance-based growth opportunities
  • Valuable experience within a growing branding organization

Apply