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Customer Service Agent Jobs in Texas (NOW HIRING)

Shield Healthcare

Customer Service Agent

Carrollton, TX · On-site

$19 - $20/hr

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday ...

DSV Air & Sea

Customer Service Agent

Pharr, TX · On-site

$12.50 - $16.75/hr

Customer Service Agent - 119636 Time Type: Full Time POSITION SUMMARY The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions ...

Poolcorp

Customer Service Agent

San Antonio, TX · On-site

$2.5K/wk

The Customer Service Agent provides excellent customer service over the phone by responding to customers' needs promptly and professionally. Works cooperatively with business development ...

Poolcorp

Customer Service Agent

San Antonio, TX

$2.5K/wk

The Customer Service Agent provides excellent customer service over the phone by responding to customers' needs promptly and professionally. Works cooperatively with business development ...

DSV Air & Sea

Customer Service Agent

Los Indios, TX · On-site

$14.75 - $19.50/hr

Customer Service Agent - 119635 Time Type: Full Time POSITION SUMMARY The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions ...

DSV Global Transportation

Customer Service Agent

Pharr, TX · On-site

$12.50 - $16.75/hr

Customer Service Agent - 119636 Time Type: Full Time POSITION SUMMARY The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions ...

wearegat

Customer Service Agent

Austin, TX

$18.50/hr

Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting ...

wearegat

Customer Service Agent

Austin, TX

$18.50/hr

Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting ...

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All JobsCustomer Service Agent JobsCustomer Service Agent Jobs in Texas

Customer Service Agent information

See Texas salary details

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How much do customer service agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service agent in Texas is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $18.61 per hour, depending on experience, location, and employer.

What does a customer service agent do?

Customer service agent interacts with and supports an organization's customers from a call center via telephone, email, or live chat. They provide information about a company's services, troubleshoot problems, and field customer complaints. In a CS role, your job is to deal with any customer questions that come your way. Because the range of duties can be so broad, many companies choose to build out specialized teams within their customer service department to quickly address specific issues.

What are the most common challenges customer service agents face and how are they typically addressed?

Customer Service Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Most organizations provide regular training, clear escalation procedures, and supportive team structures to help agents navigate these situations effectively. Additionally, companies may offer tools like knowledge bases and real-time chat support with supervisors to ensure agents feel empowered to resolve issues promptly. Building strong communication and problem-solving skills is key to thriving in this role.

How do you become a customer service agent?

To become a customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or related fields can be beneficial, and some employers may require training on specific tools or software used in the role.

What are the key skills and qualifications needed to thrive as a customer service agent, and why are they important?

To thrive as a Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude set standout agents apart in customer interactions. These skills and qualities enable agents to resolve issues efficiently, enhance customer satisfaction, and represent the company effectively.

What is the difference between Customer Service Agent vs Customer Support Specialist?

AspectCustomer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communicationSimilar credentials; may require technical or product-specific certifications
Work EnvironmentCall centers, retail, online supportTechnical support centers, online chat, email support
Employer & IndustryRetail, telecom, hospitality, e-commerceTech companies, software firms, electronics
Common Search & ComparisonCustomer Service Agent vs Customer Support Specialist

Customer Service Agents primarily handle general inquiries and basic support across various industries, focusing on customer satisfaction. Customer Support Specialists often provide technical assistance and in-depth product support, usually in tech-related fields. While both roles require strong communication skills, Customer Support Specialists typically need more technical knowledge. The roles overlap in customer interaction but differ in complexity and technical focus.

Is remote customer service agent a stressful job?

Remote customer service agents often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. The job requires strong communication skills and the ability to stay calm under pressure, but flexible schedules and remote work can help reduce some stressors.

What is a customer service agent?

Customer service agents are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in person, serving as the main point of contact between a company and its customers. Their goal is to ensure customer satisfaction and to help resolve problems efficiently, often following company policies and procedures. Customer service agents may also handle returns, process orders, and escalate complex issues to supervisors when necessary.
More about Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Texas?

The most popular types of Customer Service Agent jobs in Texas are:

What cities in Texas are hiring for Customer Service Agent jobs?

Cities in Texas with the most Customer Service Agent job openings:

What are popular job titles related to Customer Service Agent jobs in TX?

For Customer Service Agent jobs in TX, the most frequently searched job titles are:

Customer Service Agent jobs near you
Infographic showing various Customer Service Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,209 per year, or $16.9 per hour.

Customer Service Agent

Shields Health Care Group

Carrollton, TX • On-site

$19 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Shields Health rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Carrollton, TX.
JOB RESPONSIBILITIES:

  • Handle incoming and outgoing customer service calls (average 75 per shift)
  • Resolve common customer concerns
  • Accurately enter customer order information into Customer Relationship Management database
  • Process documentation requests for initials orders, renewals, and addendums
  • Meet monthly performance expectations as assigned by Management
QUALIFICATIONS:
  • Minimum 1-year customer service experience
  • Ability to multi-task
  • Demonstrated problem solving ability
  • Excellent verbal and written communication skills
  • Ability to speak, read and write in English, Spanish preferred
SALARY & BENEFITS:
  • $19-20/hour
  • Medical, Dental and Vision (Eligible first day of employment)
  • Flexible Spending Account
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Vacation and Sick Days
  • Paid Holidays
  • Education Assistance
  • Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Shield Healthcare, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

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