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Customer Service Administrator Jobs in Michigan (NOW HIRING)

Cummins

Service Administrator

Saginaw, MI · On-site

We are looking for a talented Service Administrator for our Distribution business in Saginaw, MI ... Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares ...

Cummins

Service Administrator

Saginaw, MI · On-site

We are looking for a talented Service Administrator for our Distribution business in Saginaw, MI ... Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares ...

Cummins

Service Administrator

Saginaw, MI · On-site

We are looking for a talented Service Administrator for our Distribution business in Saginaw, MI ... Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares ...

Cummins Inc.

Service Administrator

Saginaw, MI

We are looking for a talented Service Administrator for our Distribution business in Saginaw, MI ... Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares ...

Cummins Inc.

Service Administrator

Saginaw, MI

We are looking for a talented Service Administrator for our Distribution business in Saginaw, MI ... Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares ...

altg

Shop Service Administrator

Sterling Heights, MI · On-site

This role manages service work orders, customer communication, invoicing, labor reporting ... The Shop Service Administrator serves as a key liaison between customers and the Service, Parts ...

altg

Shop Service Administrator

Sterling Heights, MI · On-site

This role manages service work orders, customer communication, invoicing, labor reporting ... The Shop Service Administrator serves as a key liaison between customers and the Service, Parts ...

Amrize

Warranty & Service Administrator

Saginaw, MI · On-site

$16.50 - $22.25/hr

... Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan ... We're looking for a highly organized, customer-focused coordinator to support warranty processing ...

Amrize

Warranty & Service Administrator

Saginaw, MI · On-site

$16.50 - $22.25/hr

... Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan ... We're looking for a highly organized, customer-focused coordinator to support warranty processing ...

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All JobsCustomer Service Administrator JobsCustomer Service Administrator Jobs in Michigan

Customer Service Administrator information

See Michigan salary details

$10

$18

$30

How much do customer service administrator jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer service administrator in Michigan is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.90 per hour, depending on experience, location, and employer.

What is a customer service administrator?

A customer service administrator oversees the customer service department of an organization. It is their job to monitor accounts, maintain the needs of representatives, and assist with interactions as related specifically to customer service. Typical duties include analyzing customer satisfaction, processing customer orders, and collaborating with other departments. The career requires extensive knowledge of the company’s products and policies. Additional qualifications include strong communication skills and experience with relevant computer software. This job does not require formal education, although some employers prefer those with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer service administrator, and why are they important?

To thrive as a Customer Service Administrator, you need strong communication abilities, organizational skills, and a background in customer relations, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and office productivity tools like Microsoft Office is typically required. Problem-solving, patience, and a positive attitude are standout soft skills for managing inquiries and resolving issues effectively. These competencies are crucial for ensuring customer satisfaction, maintaining efficient operations, and supporting the company's reputation.

What are some common challenges faced by customer service administrators and how can they be managed effectively?

Customer Service Administrators often encounter challenges such as handling high volumes of inquiries, managing difficult customer interactions, and maintaining accurate records under tight deadlines. Staying organized and using customer relationship management (CRM) tools can help streamline workflows, while ongoing communication with team members ensures consistent service. Additionally, developing strong problem-solving skills and participating in regular training can make it easier to resolve complex issues efficiently and maintain a positive customer experience.

What qualifications do I need to be a customer service administrator?

A customer service administrator typically needs a high school diploma or equivalent; some roles may prefer or require post-secondary education or relevant certifications. Strong communication, organizational skills, and proficiency with customer management software are important. Prior experience in customer service or administrative roles can be beneficial.
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Customer Service Administrator jobs near you
Infographic showing various Customer Service Administrator job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,672 per year, or $18.6 per hour.

Service Administrator

Cummins

Saginaw, MI • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 14 days ago

Cummins rating

8.0

Company rating: 8.0 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

136th of 544 rated manufacturers

Job description

We are looking for a talented Service Administrator for our Distribution business in Saginaw, MI. 

In this role, you will make an impact in the following ways: 

  • Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
  • Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work. 
  • Review/create work orders to ensure accuracy for invoicing and warranty. 
  • Other administrative task on a need-by-need basis. 
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

This position requires excellent organizational skills & a sense of urgency at all times. 

To be successful in this role you will need the following: 

  • Excellent customer service skills and the ability to effectively communicate in a positive and professional manner. 
  • Prior experience in service & repair, or warranty-related field preferred. 
  • Excellent computer skills using multiple software platforms. 
  • Ability to thrive in a fast-paced environment with multiple priorities. 
  • Ability to escalate technical issues, obtain product technical issue information, and utilize available resources. 
  •  Experience in estimate building and communicating value in add on services is a plus.
  • High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. 

Compensation and Benefits Base

 salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.


Education, Licenses, Certifications: 
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations. 
Experience: 
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

What Cummins employees say

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Benefits

Hours and flexibility

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About Cummins

Sourced by ZipRecruiter

Cummins Inc., headquartered in Columbus, IN, US, is a global power leader that designs, manufactures, and distributes numerous power products and systems. With its genesis from as early as 1919, the company readily serves diverse industries such as transportation, industrial, generator drive, or marine applications, among others. At the heart of Cummins' operations, its key product lineup encompasses diesel & natural gas engines, generator sets, engine components, and filtration, emission solutions, and electrical power generation systems. Cummins deeply embodies core values of integrity, respect for diversity, teamwork, performance excellence, and social responsibility - all of which dynamically fuel their mission 'Making people's lives better by powering a more prosperous world'.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Columbus, IN, US

Year founded

1919

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