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Customer Retention Representative Jobs (NOW HIRING)

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Customer Retention Representative-15

... Customer Retention Representative is responsible for engaging with customers at risk of cancellation, understanding their concerns, and deploying tailored solutions that reinforce the value of our ...

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Customer Retention Representative information

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$25.5K

$64.8K

$75K

How much do customer retention representative jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer retention representative in the United States is $64,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What is a customer retention representative?

Customer Retention Representatives are professionals who focus on maintaining a company’s existing customer base by addressing concerns, resolving issues, and offering solutions to prevent customers from leaving. They often communicate with customers who may be dissatisfied or considering discontinuing services and work to understand and resolve their concerns. Their goal is to improve customer satisfaction and loyalty, which can lead to long-term business success. These representatives use strong communication and problem-solving skills to build positive relationships and retain customers.

What are the key skills and qualifications needed to thrive as a customer retention representative?

To thrive as a Customer Retention Representative, you need strong communication, problem-solving, and negotiation skills, often supported by a background in customer service or sales. Familiarity with CRM software, call center systems, and data analysis tools is typically required. Patience, active listening, and a customer-centric attitude help you build rapport and resolve issues effectively. These skills and qualities are crucial for retaining clients, minimizing churn, and fostering long-term business relationships.

What are some common challenges faced by customer retention representatives, and how can they be overcome?

Customer Retention Representatives often encounter challenges such as handling dissatisfied or frustrated clients, meeting retention targets, and quickly resolving complex issues. Success in this role requires strong communication skills, patience, and the ability to empathize with customers while finding effective solutions. Regular training, active listening, and close collaboration with sales and support teams help representatives address customer concerns efficiently and build lasting relationships.

What is the difference between Customer Retention Representative vs Customer Service Representative?

AspectCustomer Retention RepresentativeCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling general customer inquiries and support
Skills NeededCommunication, problem-solving, relationship managementCommunication, patience, product knowledge
Work EnvironmentSales-driven, account managementSupport centers, call centers
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve customer interaction, a Customer Retention Representative focuses on maintaining relationships and reducing customer churn, often with a sales-oriented approach. In contrast, a Customer Service Representative primarily addresses general inquiries and provides support. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Customer Retention Representative jobs?

Cities with the most Customer Retention Representative job openings:

Who are the top companies hiring for Customer Retention Representative jobs?

The top employers for Customer Retention Representative jobs are:

What states have the most Customer Retention Representative jobs?

States with the most job openings for Customer Retention Representative jobs include:

What are popular job titles related to Customer Retention Representative jobs?

For Customer Retention Representative jobs, the most frequently searched job titles are:

Customer Retention Representative jobs near you
Infographic showing various Customer Retention Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $64,752 per year, or $31.1 per hour.

Inbound Customer Retention Representative

TruGreen Limited Partnership

Lititz, PA • On-site

$27K - $58K/mo

Other

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

TruGreen rating

6.5

Company rating: 6.5 out of 10

Based on 246 frontline employees who took The Breakroom Quiz

21st of 36 rated gardening and landscaping

Job description

101966
201 Bucky Drive, Lititz, Pennsylvania 17543
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Position Overview
Receives inbound call from a customer with a potential cancel. Inbound representative is responsible for resolving concerns and presenting root cause related offers in order to retain the customer's business. Use high value saving techniques to meet product, and service sales retention targets, in a commission or incentive pay driven environment. The objective is to retain customers who are requesting termination of service(s) or rewarding loyal customers, through explanation of the overall value, features and benefits of all products and services offered by TruGreen.
Responsibilities

  • Receives calls from canceling customers and is responsible for resolving concerns and retain the customer's business. Provides immediate follow-up on customer complaints/concerns setting proper expectations and next steps for the customer.
  • Escalates customer issues requiring extensive problem solving to ensure both a close loop customer experience and learning opportunities for TruGreen.
  • Applies 5 Pillar Quality standards in accordance to Truly Green QA Model
  • Uses save training and specialized offers to retain customers.
  • Notifies customer and designated personnel of findings, adjustments, and recommendations such as refund of money, credit of customer's account, or adjustment of customer's bill.
  • Updates and maintain customer database with accurate customer information and timely data entry.
  • Positively represents the TruGreen brand in all written and oral communications and correspondence.
Competencies
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Drives Results - Ability to listen, overcome objections and ultimately resolve by saving customer account.
  • Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
  • Accountability - holding self and others accountable to meet commitments.
  • Problem Solving and Decision Making
Education and Experience Requirements
  • High school diploma or general education degree (GED); or up to one-year related experience and/or training, or an equivalent combination of education and experience
  • At least 1Year Sales or 2 Years Customer Care experience
  • Associate degree from a two-year college or technical school preferred
Knowledge, Skills, and Abilities
  • Ability to build customer relationships and provide customer service
  • Knowledge and ability to cope with and resolve escalated customer service issues
  • Conflict resolution skills
  • Knowledge of company products and services
  • Attention to detail and accuracy
  • Written and verbal communication skills
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
  • Mathematical skill to calculate figures and amounts such as discounts, commissions, proportions, percentages, area and volume
  • Time management skills, including punctuality for on-time attendance
  • Ability to prioritize, organize, and perform multiple tasks
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
  • Sit, stand and walk
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use close vision abilities Occasionally required to:
  • Lift or move up to 25 lbs. independently
  • Stoop, kneel, crouch or crawl
Working Conditions
Noise level
  • Low to moderate
Adverse Conditions
  • Minimal

Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Ranges
$27,669.00 - $58,865.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

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