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Customer Representative Jobs in Alberta (NOW HIRING)

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Customer Representative information

See Alberta salary details

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How much do customer representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer representative in Alberta is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $21.39 per hour, depending on experience, location, and employer.

What is a customer representative?

Customer Representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They can work in person, over the phone, via email, or through online chat platforms. Their goal is to ensure customer satisfaction by handling issues efficiently and maintaining positive relationships between the company and its clients.

What are the key skills and qualifications needed to thrive as a customer representative?

To thrive as a Customer Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in handling customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent service, building customer loyalty, and representing the company effectively.

How does a customer representative typically handle high call volumes or peak periods?

During high call volumes or peak periods, Customer Representatives often rely on prioritization strategies and efficient time management to ensure all customer inquiries are addressed promptly. They may utilize call routing systems, knowledge bases, and support from team leads to manage workloads. Collaborating closely with colleagues and maintaining clear communication helps the team stay organized and deliver consistent service, even under pressure. Adaptability and a calm approach are key to maintaining quality interactions with customers during these busy times.

What is the difference between Customer Representative vs Customer Service Associate?

AspectCustomer RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, corporate officesRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across industriesRetail, hospitality, telecommunications
Common Search & ComparisonCustomer Representative vs Customer Service Associate

Customer Representatives and Customer Service Associates both handle customer inquiries and support. While their roles overlap, Customer Representatives often work in call centers or corporate settings, handling more complex issues, whereas Customer Service Associates are typically found in retail or service environments, focusing on direct customer interactions. Both roles require strong communication skills and a focus on customer satisfaction, but the specific duties and work settings can differ.

More about Customer Representative jobs

What are the most commonly searched types of Customer Representative jobs in Alberta?

The most popular types of Customer Representative jobs in Alberta are:

What are popular job titles related to Customer Representative jobs in Alberta?

For Customer Representative jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Customer Representative jobs in Alberta look for?

The top searched job categories for Customer Representative jobs in Alberta are:

What cities in Alberta are hiring for Customer Representative jobs?

Cities in Alberta with the most Customer Representative job openings:

What are popular job titles related to Customer Representative jobs in AB?

For Customer Representative jobs in AB, the most frequently searched job titles are:

Customer Representative jobs near you
Infographic showing various Customer Representative job openings in Alberta as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $41,809 per year, or $20.1 per hour.

Customer Service Representative

Finning

Grande Prairie, AB

Full-time

Posted 12 days ago

Job description

Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:The Customer Service Representative is responsible for the efficient and effective customer service at the rental counter. This position performs sales transactions, purchasing, assists in servicing equipment and performs a variety of administrative functions.Job Description:

Major Job Functions:

  • Provides efficient and effective customer service at the rental counter ensuring company standards are met
  • Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner
  • Performs inside sales of all products and services, including rentals that the company offers
  • Draws up rental and sales contracts
  • Processes equipment returns and closes rental contracts.
  • Performs other equipment inquiries through the company's computerized programming
  • Uses and maintains knowledge of the purchase order system.
  • Assists in servicing equipment as required
  • Keeps paperwork current to insure prompt action on all transactions.

Specific Skills & Knowledge:

  • Exceptional customer service skills
  • Must understand construction phases, job situations, and project conditions for timing of approaching customer and rental products application suggestions.
  • Must be knowledgeable of entire rental fleet and be able to demonstrate equipment whenever appropriate to increase customer awareness of product offerings and product applications
  • Able to work in a fast paced environment
  • Able to work under extreme pressure, deadlines and repetitive tasks
  • Must be able to working shift type hours

Experience:

  • Several years of direct sales experience

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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