Customer Relationship Management Operations Manager Jobs in Minnesota

Description

We are seeking a highly experienced Dynamics 365 CRM Transformation Advisor to assess its current Dynamics CRM 8.2 on-premises environment and provide strategic recommendations for its future-state CRM platform. The consultant will lead discovery efforts, evaluate migration and modernization options, identify business and technical risks, and develop an implementation RFP for vendor selection. EXPERT LEVEL

Key Responsibilities

Assess the current Dynamics CRM 8.2 environment, including workflows, integrations, reporting, data architecture, and dependent applications.

Lead stakeholder interviews and business process discovery sessions across multiple departments.

Evaluate CRM modernization options, including migration to Dynamics 365 Online, greenfield rebuild, hybrid approaches, and data archival strategies.

Develop future-state recommendations, roadmaps, risks, and decision criteria for executive leadership.

Assess data retention, attachment management, SharePoint integrations, Exchange/EWS dependencies, workflows, and CRM-connected applications.

Create a comprehensive implementation RFP and vendor evaluation framework.

Provide project leadership, governance recommendations, and strategic guidance throughout the assessment effort.

Required Skills

Deep expertise with Dynamics CRM 8.x On-Premises and Dynamics 365 Online.

Strong CRM transformation, modernization, and migration strategy experience.

Executive-level consulting, business process assessment, and stakeholder management.

Experience developing RFPs and leading vendor selection initiatives.

Preferred Skills

Retail or franchise business experience.

SharePoint, SQL Server, Exchange/EWS, CRM integrations, and data migration expertise.

Enterprise architecture and digital transformation consulting experience.

Ideal Background Principal Consultant, Enterprise Architect, CRM Transformation Advisor, or Senior Dynamics Architect with experience guiding large-scale CRM modernization initiatives from strategy through vendor selection

Skills

dynamics crm, Dynamics 365 Architecture, Modernization, business process, Advisory consulting, rfp, vendor selection, retail, Sharepoint integration, sql server, exchange online, server side, vendor management, click dimensions, crm reporting, dashboards, enterprise governance, data migration

Top Skills Details

dynamics crm,Dynamics 365 Architecture,Modernization,business process,Advisory consulting,rfp,vendor selection,retail

Additional Skills & Qualifications

Retail or franchise industry experience

SharePoint, SQL Server, and CRM integrations

Data migration, archival, and retention strategy

Exchange Online / EWS knowledge

Executive stakeholder management

RFP development and vendor selection

Enterprise architecture and governance

Program/project leadership

Power Platform exposure preferred

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $95.00 - $120.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Aug 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.