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Customer Operations Representative Jobs in Texas

Epicor

Customer Operations Manager

Austin, TX · On-site

$71K - $114K/yr

As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations ... From software engineers who command the latest AI technology to business development reps who help ...

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Cisco

Customer Operations Manager Hybrid

Austin, TX · On-site +1

$80K - $102K/yr

At the core of our mission are our Customer Operations Managers (COMs), who manage tactical ... Represent the organization in customer meetings, providing executive-level summaries and ensuring ...

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All JobsCustomer Operations Representative JobsCustomer Operations Representative Jobs in Texas

Customer Operations Representative information

See Texas salary details

$9

$19

$37

How much do customer operations representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer operations representative in Texas is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.71 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Representative vs Customer Service Associate?

AspectCustomer Operations RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice setting, often with cross-department collaborationRetail, call centers, or retail environments
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, customer support centers
Common Search & ComparisonFocuses on operational support and process managementFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Representatives handle operational tasks, process improvements, and support internal teams, while Customer Service Associates primarily focus on direct customer interactions and resolving customer issues. Both roles require strong communication skills but differ in their scope and responsibilities within the customer support ecosystem.

What does a customer operations representative do?

A Customer Operations Representative is responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth experience with a company's products or services. They handle customer communications via phone, email, or chat and may process orders, returns, and account updates. Their goal is to provide accurate information, address customer concerns efficiently, and contribute to customer satisfaction and retention. Additionally, they may collaborate with other departments to resolve complex issues and improve processes.

What are the key skills and qualifications needed to thrive as a customer operations representative?

To thrive as a Customer Operations Representative, you need strong problem-solving abilities, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication tools like email and chat platforms is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for building rapport and resolving issues efficiently. These competencies ensure customer satisfaction, efficient issue resolution, and contribute to the overall success and reputation of the company.

What are some typical challenges faced by customer operations representatives, and how can they be managed effectively?

Customer Operations Representatives often encounter high volumes of inquiries and must balance efficiency with delivering excellent service. Navigating complex customer issues or unclear processes can be challenging, but strong communication skills and familiarity with company resources help in resolving problems efficiently. Building rapport with both customers and internal teams is essential for collaboration and smooth information flow. Regular training and proactive feedback can also help representatives stay updated and improve their problem-solving abilities.
What are popular job titles related to Customer Operations Representative jobs in Texas? For Customer Operations Representative jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Operations Representative jobs in Texas look for? The top searched job categories for Customer Operations Representative jobs in Texas are:
What are popular job titles related to Customer Operations Representative jobs in TX? For Customer Operations Representative jobs in TX, the most frequently searched job titles are:
Customer Operations Representative jobs near you
Infographic showing various Customer Operations Representative job openings in Texas as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,631 per year, or $19.1 per hour.

RV Operations Customer Service

Brown & Brown, Inc.

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an RV Operations Customer Service to join our growing team in Dallas, TX!
The Operations Customer Service position assists customers with questions about coverage, enrolling in the program, and being connected to the department that can best assist with an issue.
How You Will Contribute:
  • Advising customers about benefits of our programs, assisting with requests for covered benefits, and enrollment.
  • Directing customers to the department that can best assist them.
  • Front ending technical assistance calls.
  • Assisting with enrollment or renewals.

Skills & Experience to be Successful:
  • Excellent written and verbal communication skills
  • Proficient with Microsoft Office Suite and industry standard web applications
  • Ability to maintain a high level of confidentiality
  • Knowledge of RV's and roadside assistance

Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

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