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Customer Operations Representative Jobs in Texas

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Customer Operations Representative information

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$9

$19

$37

How much do customer operations representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer operations representative in Texas is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.71 per hour, depending on experience, location, and employer.

What does a customer operations representative do?

A Customer Operations Representative is responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth experience with a company's products or services. They handle customer communications via phone, email, or chat and may process orders, returns, and account updates. Their goal is to provide accurate information, address customer concerns efficiently, and contribute to customer satisfaction and retention. Additionally, they may collaborate with other departments to resolve complex issues and improve processes.

What are the key skills and qualifications needed to thrive as a customer operations representative?

To thrive as a Customer Operations Representative, you need strong problem-solving abilities, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication tools like email and chat platforms is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for building rapport and resolving issues efficiently. These competencies ensure customer satisfaction, efficient issue resolution, and contribute to the overall success and reputation of the company.

What are some typical challenges faced by customer operations representatives, and how can they be managed effectively?

Customer Operations Representatives often encounter high volumes of inquiries and must balance efficiency with delivering excellent service. Navigating complex customer issues or unclear processes can be challenging, but strong communication skills and familiarity with company resources help in resolving problems efficiently. Building rapport with both customers and internal teams is essential for collaboration and smooth information flow. Regular training and proactive feedback can also help representatives stay updated and improve their problem-solving abilities.

What is the difference between Customer Operations Representative vs Customer Service Associate?

AspectCustomer Operations RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice setting, often with cross-department collaborationRetail, call centers, or retail environments
Employer & Industry UsageFinancial services, telecom, e-commerceRetail, hospitality, customer support centers
Common Search & ComparisonFocuses on operational support and process managementFocuses on direct customer interaction and issue resolution

The main difference is that Customer Operations Representatives handle operational tasks, process improvements, and support internal teams, while Customer Service Associates primarily focus on direct customer interactions and resolving customer issues. Both roles require strong communication skills but differ in their scope and responsibilities within the customer support ecosystem.

What is a customer operations representative?

A customer operations representative is responsible for managing customer accounts, resolving issues, and ensuring customer satisfaction. They often use customer service tools and may handle inquiries via phone, email, or chat, requiring strong communication and problem-solving skills.

What are popular job titles related to Customer Operations Representative jobs in Texas?

For Customer Operations Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Operations Representative jobs in Texas look for?

The top searched job categories for Customer Operations Representative jobs in Texas are:

What are popular job titles related to Customer Operations Representative jobs in TX?

For Customer Operations Representative jobs in TX, the most frequently searched job titles are:

Customer Operations Representative jobs near you
Infographic showing various Customer Operations Representative job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,631 per year, or $19.1 per hour.

Deposit Operations Representative III

Texas First Bank

Texas City, TX • On-site

Full-time

Posted 2 days ago

New

Job description

Join Texas First Bank!
Founded in 1973, Texas First Bank is a fast-growing community bank with 27 locations across Southeast Texas. Our people are our greatest asset, and we're dedicated to helping employees and communities thrive.
Text [location] to (281) 688-6192 to apply and submit your resume!
Job Summary
The Deposit Operations Representative III position at Texas First Bank is responsible for a variety of tasks, such as handling NSFs, stop payments, chargebacks, ACH disputes, unposted transactions, check returns, reclamations, wire transfers and other duties as assigned. This role requires independent decision-making and the ability to detect fraud patterns and suspicious activity. It also requires supporting retail staff. Must have knowledge of various banking regulations i.e. Reg E, Reg CC, Nacha Rules, etc.
Education and Special Requirements
  • High School diploma or equivalent
  • Attention to deta il and strong analytical skills.
  • Effective communication and organizational abilities.
  • Exceptional customer service skills.
  • Minimum 5 years in banking.
  • Proficiency in Microsoft Office applications.
  • Ability to operate various office equipment.

Salary Grade 04
EOE/Disability/Veteran

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