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Customer Manager Jobs in Riverside, CA (NOW HIRING)

Vortex Doors

Customer Service Representative

Anaheim, CA · On-site

$16.75 - $22.75/hr

Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system. * Dispatching: Efficiently dispatch vehicles and coordinated personnel ...

Vortex Doors

Customer Service Representative

Chino, CA · On-site

$17 - $23/hr

Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system. * Dispatching: Efficiently dispatch vehicles and coordinated personnel ...

Restaurant365

Senior Customer Success Manager

Irvine, CA · On-site

$96K - $144K/yr

Senior Customer Success Manager Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office ...

Stord

Customer Experience Manager II

Irvine, CA · On-site

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships, ensuring seamless service delivery, and driving business growth. You will act as the primary ...

The Consensus

Customer Experience Manager II

Irvine, CA · On-site

## Customer Experience Manager IIApplylocations: SNA1 - Irvine, CAtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR102739Stord is The Consumer Experience Company, powering seamless ...

Ventura Foods

Customer Solutions Manager- Quality

Irvine, CA · On-site

$109K - $171K/yr

The Manager of Customer Quality is responsible for focus on Customer Experience & "Moments that Matter" for Ventura Foods customers. Responsible for proactive customer communications as it relates to ...

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Customer Manager information

See Riverside, CA salary details

$34.4K

$69K

$111.6K

How much do customer manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer manager in Riverside, CA is $68,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $81,400.00 per year, depending on experience, location, and employer.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the role of a customer manager?

A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.

What are the most commonly searched types of Customer jobs in Riverside, CA?

The most popular types of Customer jobs in Riverside, CA are:

What job categories do people searching Customer Manager jobs in Riverside, CA look for?

The top searched job categories for Customer Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Manager jobs?

Cities near Riverside, CA with the most Customer Manager job openings:

Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $68,962 per year, or $33.2 per hour.

Customer Service Representative

Anaheim, CA • On-site

Vortex Doors
Facilities Support Services • 501 - 1,000 employees
Learn more about Vortex Doorsexternal

$16.75 - $22.75/hr

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

Customer Service Representative

Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

  • Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
  • Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
  • Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
  • Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
  • Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

  • Hourly salary based on experience
  • Career Advancement opportunities
  • Positive Work Environment
  • Recognitions and Rewards
  • Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

  • Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
  • Position requires you to be available to work in the office at the service center, not remotely
  • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
  • Must have the ability to walk short distances and sit for prolonged periods of time.
  • Noise level is moderate in an office environment.
  • Must be able to lift up to 15 lbs.

Requirements

  • High school diploma or equivalent; AA/BA preferred.
  • One (1) – three (3) years of customer service experience, or administrative background preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and accuracy in data entry.
  • Ability to work in a fast-paced environment and able to prioritize tasks.
  • Patience, empathy, and a customer-centric mindset.
  • Ability to work effectively in a team and handle high-stress situations with professionalism.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Apply