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Customer Manager Jobs in Riverside, CA (NOW HIRING)

Novanta

Customer Program Manager

Irvine, CA

$111K - $166K/yr

As the Customer Program Manager, you will serve as the primary operational interface and Voice of the Customer for Tier 1 accounts within the medical device, life & Health Sciences and, and ...

Michaels Stores

Customer Experience Manager

Riverside, CA

$17.75 - $23.10/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...

Michaels Stores

Customer Experience Manager

Irvine, CA · On-site

$17.75 - $23.10/hr

Store - LA-IRVINE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations ...

View Cleaners

Customer Service Representative

Irvine, CA · On-site

$20 - $25/hr

Collaborating with management to develop strategies to enhance customer satisfaction and retention. Required Skills & Experience * GED or equivalent required. * Proven experience in a customer ...

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$55K - $62K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate ...

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All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Riverside, CA

Customer Manager information

See Riverside, CA salary details

$34.4K

$69K

$111.6K

How much do customer manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer manager in Riverside, CA is $68,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by Customer Managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a Customer Manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the most commonly searched types of Customer jobs in Riverside, CA? The most popular types of Customer jobs in Riverside, CA are:
What are popular job titles related to Customer Manager jobs in Riverside, CA? For Customer Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Riverside, CA look for? The top searched job categories for Customer Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Manager jobs? Cities near Riverside, CA with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Riverside, CA as of May 2026, with employment types broken down into 65% Full Time, 30% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $68,962 per year, or $33.2 per hour.
Customer Program Manager

Customer Program Manager

Novanta

Irvine, CA

$111K - $166K/yr

Full-time

Posted 14 days ago

Job description

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

As the Customer Program Manager, you will serve as the primary operational interface and Voice of the Customer for Tier 1 accounts within the medical device, life & Health Sciences and, and semiconductor segments. This role combines strategic customer leadership, program execution, and cross functional coordination to ensure customer requirements are clearly understood, communicated, and executed across the plant and broader organization.

The Customer PM serves as the single point of accountability for all non- commercial customer communications, ensuring alignment across Quality, Operations, Engineering, Supply Chain, and Leadership. The ideal candidate is a calm, credible leader who can manage complex customer expectations, lead escalations, and drive resolution in regulated, high reliability environments

This role requires translating customer needs into actionable internal priorities while driving root cause analysis, corrective actions, and sustainable solutions in highreliability, regulated environments. You also prepare and lead customer engagements, audits, and executivelevel communications with credibility, clarity, and confidence. Ultimately, the role balances strategic customer leadership with disciplined program execution to protect delivery, quality, and longterm customer trust.

Primary Responsibilities

  • Strategic Customer Ownership: Acts as the single point of accountability and Voice of the Customer for Tier 1 accounts, ensuring alignment between customer commitments and internal execution.

  • CrossFunctional Program Leadership: Leads complex, crossfunctional programs and issue resolution efforts across Operations, Quality, Engineering, Supply Chain, and Leadership in highreliability environments.

  • Escalation & Risk Management: Proactively identifies risks, manages customer escalations, and drives root cause analysis and corrective actions to protect delivery, quality, and customer trust.

  • ExecutiveLevel Communication: Prepares and delivers clear, credible customer and leadership communications, including reviews, audits, and escalation briefings, with confidence and professionalism.

Minimum Qualifications

  • 8+ years of experience in program management, operations, customer operations, or similar roles in a manufacturing or technology environment.

  • Proven experience managing Tier 1 or strategic customers in complex, high expectation environments.

  • Strong background in cross-functional coordination and issue resolution.

  • Demonstrated ability to handle customer escalations and executive level communications.

  • Experience operating in regulated industries (Medical Device, Life Sciences, Semiconductor preferred).

  • Excellent written and verbal communication skills.

  • Bachelor's degree required.

Compensation & Benefits:

  • The base pay for this position is $111,650 to $166,980 per year depending on the geographic market.

  • Dependent on the position offered, annual bonuses and other forms of compensation may be provided as part of the compensation package.

  • Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.

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