Customer Success Manager
Yorba Linda, CA · On-site
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
Customer Success Manager
Yorba Linda, CA · On-site
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
Manager Customer Service
Riverside, CA · On-site
Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...
Manager Customer Service
Riverside, CA · On-site
Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...
Customer Success Manager
Fontana, CA · On-site
$50K - $70K/yr
The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...
Customer Success Manager
Fontana, CA · On-site
$50K - $70K/yr
The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...
Customer Success Manager
Yorba Linda, CA · On-site
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
Customer Success Manager
Yorba Linda, CA · On-site
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company ...
Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company ...
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
We are currently looking for a Customer Service Manager to work for a leading Greater Orange County area medical diagnostics company. Salary: $75-95k depending on experience Summary: We are seeking a ...
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We are currently looking for a Customer Service Manager to work for a leading Greater Orange County area medical diagnostics company. Salary: $75-95k depending on experience Summary: We are seeking a ...
Customer Service Manager
$80K - $85K/yr
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high ...
Quick apply
Customer Service Manager
$80K - $85K/yr
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high ...
Customer Development Manager
Pomona, CA · On-site +1
US Remote - East Coast/Midwest (IL, NJ, NY, MA Preferred) 1. Summary of Position The Customer Development Manager is a strategic leader responsible for accelerating profitable growth, expanding ...
Customer Development Manager
Pomona, CA · On-site +1
US Remote - East Coast/Midwest (IL, NJ, NY, MA Preferred) 1. Summary of Position The Customer Development Manager is a strategic leader responsible for accelerating profitable growth, expanding ...
Customer Care Manager
Walnut, CA · On-site
$86K - $139K/yr
Customer Care Manager Walnut, CA USA Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of ...
Customer Care Manager
Walnut, CA · On-site
$86K - $139K/yr
Customer Care Manager Walnut, CA USA Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of ...
Customer Care Manager
Walnut, CA · On-site
$86K - $139K/yr
Customer Care Manager Walnut, CA USA Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of ...
Customer Care Manager
Walnut, CA · On-site
$86K - $139K/yr
Customer Care Manager Walnut, CA USA Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of ...
Customer Service Manager
Irvine, CA · On-site
$60K/yr
Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. * Collaborate cross-departmentally, streamlining communication and operations ...
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Customer Service Manager
Irvine, CA · On-site
$60K/yr
Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. * Collaborate cross-departmentally, streamlining communication and operations ...
Customer Experience Manager
Moreno Valley, CA · On-site
$19.90/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Moreno Valley, CA · On-site
$19.90/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Chino, CA · On-site
$19.90/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Chino, CA · On-site
$19.90/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Riverside, CA · On-site
$19.90/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Riverside, CA · On-site
$19.90/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Moreno Valley, CA · On-site
$19.90/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Moreno Valley, CA · On-site
$19.90/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Riverside, CA · On-site
$19.90/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Experience Manager
Riverside, CA · On-site
$19.90/hr
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations, ensuring front end ...
Customer Manager information
See Riverside, CA salary details
$34.4K - $41.4K
8% of jobs
$46.5K is the 25th percentile. Wages below this are outliers.
$41.4K - $48.5K
23% of jobs
$48.5K - $55.5K
6% of jobs
$55.5K - $62.5K
8% of jobs
The median wage is $63.9K / yr.
$62.5K - $69.5K
18% of jobs
$69.5K - $76.5K
8% of jobs
$78.3K is the 75th percentile. Wages above this are outliers.
$76.5K - $83.6K
9% of jobs
$83.6K - $90.6K
6% of jobs
$90.6K - $97.6K
3% of jobs
$97.6K - $104.6K
4% of jobs
$104.6K - $111.6K
4% of jobs
$34.4K
$69K
$111.6K
How much do customer manager jobs pay per year?
As of Aug 20, 2026, the average yearly pay for customer manager in Riverside, CA is $68,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $81,400.00 per year, depending on experience, location, and employer.
What does a customer manager do?
A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?
To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.
What are some common challenges faced by customer managers and how can they be addressed?
Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.
What is the difference between Customer Manager vs Customer Service Representative?
| Aspect | Customer Manager | Customer Service Representative |
|---|---|---|
| Credentials | Experience in account management, sometimes certifications in CRM tools | Basic customer service training, sometimes certifications in communication skills |
| Work Environment | Office-based, client-facing, strategic planning | Call centers, retail, or online support |
| Employer & Industry Usage | Used across industries like retail, finance, tech for managing key accounts | Common in retail, telecom, hospitality for handling customer inquiries |
| Search & Comparison Intent | Looking for roles involving account management and client retention | Seeking entry-level or support roles in customer service |
Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.
What is the role of a customer manager?
A customer manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to retain business, utilizing skills in communication, problem-solving, and customer service tools. The role may also involve coordinating with sales and support teams to improve service delivery.
What are the most commonly searched types of Customer jobs in Riverside, CA?
The most popular types of Customer jobs in Riverside, CA are:
What are popular job titles related to Customer Manager jobs in Riverside, CA?
For Customer Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Riverside, CA look for?
The top searched job categories for Customer Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Manager jobs?
Cities near Riverside, CA with the most Customer Manager job openings:
Kastle Systems rating
9.1
Based on 7 frontline employees who took The Breakroom Quiz
3rd of 116 rated security
Job description
Overview
Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Success Manager will build relationships with clients. This is not a sales position.
Responsibilities
Qualifications
Company Overview
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Success Manager will build relationships with clients. This is not a sales position.
Responsibilities
- Serves as the primary point of contact and builds long-term relationships with customers.
- Act as client's advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client's security and facilities needs and provide advice on Kastle-centric and industry best practices.
- Utmost responsiveness to client calls and emails - addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc.
- Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
- Monitors and analyzes customer's usage of our service.
- Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
- Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.
Qualifications
- Bachelor's degree preferred
- 2-4 years of Account Management/Customer Success Management experience
- Ability to create, maintain, and enhance customer relationships
- Professional, polished in appearance and able to communicate in a detailed and articulate manner
- Technical competence (understanding of software, hardware, networks, etc.)
- Detail oriented, motivated, persistent and a skilled negotiator
- High level of initiative, self-directed, and works well in a team environment
- Experience training customers on the use of technology
- Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).
Company Overview
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
About Kastle Systems
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Falls Church, VA, US
Year founded
1972