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Customer Manager Jobs in Michigan (NOW HIRING)

Garrett Motion

Customer Desk Specialist

Plymouth, MI · On-site

$16.25 - $21.50/hr

They will work with Regional Demand Planning Manager, Statistical Analyst, Reporting, Product Life Cycle Planner & Customer Management Team for aligning the demand volumes and secure a robust short ...

Garrett Motion

Customer Desk Specialist

Plymouth, MI

$16.25 - $21.50/hr

They will work with Regional Demand Planning Manager, Statistical Analyst, Reporting, Product Life Cycle Planner & Customer Management Team for aligning the demand volumes and secure a robust short ...

NCP SCHOLASTIC

Be Seen First

Sales / Outside Sales / Customer Success Manager / Sports Advertising

Saginaw, MI · On-site

$60K - $75K/yr

Manage and track sales and progress in customer relationship management software * Support customers after initial sales to ensure satisfaction and realize opportunities for further sales * Research ...

New

Hutson, Inc

Customer Account Manager

Williamston, MI · On-site

Job overview A Customer Account Manager is responsible for the sales to and relationship with key customer accounts. Key customers accounts represent those customer segments that have a significant ...

Aumovio

Customer Project Manager

Auburn Hills, MI · On-site

$77K - $98K/yr

Manage end-to-end project delivery for assigned customer accounts, ensuring alignment with project scope, timeline, and budget requirements * Serve as the primary liaison between customers and ...

Aumovio

Customer Project Manager

Auburn Hills, MI

$77K - $98K/yr

Manage end-to-end project delivery for assigned customer accounts, ensuring alignment with project scope, timeline, and budget requirements * Serve as the primary liaison between customers and ...

aan

Customer Accounts Manager

Eastpointe, MI

$15.50 - $16.25/hr

Customer Accounts Manager The salary range for this role is $15.50 to $16.25 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

aan

Customer Accounts Manager

Westland, MI

$15.50 - $16.25/hr

Customer Accounts Manager The salary range for this role is $15.50 to $16.25 per hour/annually.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account ...

Winland Foods

Customer Business Manager

Lansing, MI · On-site

The Customer Business Manager (CBM) is accountable for overall customer performance vs. plan (AOP delivery), revenue and margin. This role will also be responsible for customer satisfaction ...

SWIVEL

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

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Showing results 21-40

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Michigan

Customer Manager information

See Michigan salary details

$28.8K

$57.6K

$93.3K

How much do customer manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer manager in Michigan is $57,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $68,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the most commonly searched types of Customer jobs in Michigan? The most popular types of Customer jobs in Michigan are:
What are popular job titles related to Customer Manager jobs in Michigan? For Customer Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Michigan look for? The top searched job categories for Customer Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Manager jobs? Cities in Michigan with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,614 per year, or $27.7 per hour.

Manager, Customer Service and Contamination

Astemo Ltd

Farmington Hills, MI • On-site

Full-time

Posted 16 days ago

Job description

Company Name:
ASTEMO AMERICAS, INC.
Job Family:
Quality Management
Job Description:
Summary: The Regional Quality Head - Customer Service & Contamination is a strategic leadership role responsible for driving best-in-class quality performance, with a primary focus on Ford as a critical customer. This role leads AM regional efforts to improve customer satisfaction, strengthen contamination control systems, and ensure alignment with Ford's Supplier Technical Assistance (STA) expectations.
The position serves as the central liaison between Astemo and Ford, providing technical leadership, driving proactive issue resolution, and ensuring sustainable improvements in product quality, manufacturing processes, and customer engagement across all AM region sites.
Essential Functions: Includes the following:
Customer Quality Leadership
  • Lead initiatives to improve Ford Q1 MSA performance and overall customer scorecards across the Americas.
  • Act as the primary regional quality interface with Ford, ensuring strong relationships and effective communication at all levels.
  • Drive rapid and effective resolution of customer issues, ensuring robust root cause analysis and systemic corrective actions.
  • Monitor and reduce customer complaints, warranty claims, and cost of poor quality (CoPQ).

Contamination Control Strategy
  • Develop and implement a standardized regional contamination prevention strategy across all manufacturing locations.
  • Ensure contamination strategy is in alignment with Ford Customer Requirements.
  • Establish best practices, controls, and validation methods for contamination-sensitive products and processes.
  • Drive continuous improvement in contamination detection, prevention, and response systems.
  • Ensure consistent deployment of lessons learned and global standards across plants.

Technical & Operational Excellence
  • Provide technical leadership and coaching to plant quality teams to strengthen problem-solving capabilities and quality discipline.
  • Ensure alignment with Ford STA requirements, including audit readiness, compliance, and execution excellence.
  • Lead cross-functional initiatives to improve process capability, product integrity, and manufacturing robustness.

Plant Support & Governance
  • Support regional plants with escalated quality issues, ensuring timely containment and resolution.
  • Establish governance routines to track performance, risks, and improvement actions.
  • Drive accountability through KPIs, dashboards, and structured reviews.

Strategic Alignment & Continuous Improvement
  • Develop and execute a regional roadmap for customer service and contamination excellence.
  • Identify systemic gaps and implement sustainable solutions to protect future business opportunities.
  • Collaborate with global quality, engineering, and operations teams to ensure alignment and consistency.

Qualifications:
Knowledge, skills & abilities:
  • Strong knowledge of Ford Q1 requirements and STA (Supplier Technical Assistance) processes
  • Expertise in contamination control principles, clean manufacturing, and defect prevention systems
  • Strategic leadership: Ability to define and deploy regional quality strategies aligned to customer expectations
  • Customer management: Strong ability to build, influence, and maintain executive-level OEM relationships (especially Ford)
  • Ability to lead regional change and drive cultural transformation toward prevention and zero-defect mindset
  • Ability to translate customer requirements into actionable plant-level standards and behaviors
  • Travel -- Must be willing to travel to support internal company needs (frequency up to 30%)

Additionally, the ability to work independently with minimal direction is required as are strong verbal and written communication skills. Experience with PCs and application software, such as MS Office tools is also required.
Education: Bachelor's degree in Engineering or related technical field (Master's preferred).
Experience: Minimum of 3-5 years' experience in automotive industry problem solving
  • 10+ years of experience in quality, manufacturing, or engineering leadership roles.
  • Strong experience working with OEM customers, preferably Ford and familiarity with Q1 and STA requirements.
  • Proven expertise in contamination control, root cause analysis, and problem-solving methodologies (e.g., 8D, Six Sigma).
  • Demonstrated success in leading cross-functional teams and driving regional initiatives.
  • Strong communication, stakeholder management, and influencing skills.
  • Willingness to travel extensively within the region.

Supervisory Responsibilities: Leading and mentoring the efforts of Astemo Engineers and manufacturing site leadership who are responsible for sub-project activities.
Working conditions:
Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 40 pounds.
Travel: Up to 30% domestic and international travel may be required. Travel may include visiting customers, suppliers, and Astemo manufacturing sites in the Americas region.
Equal Opportunity Employer (EOE) - Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin.
At Astemo, we're challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.
If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to am-jobs@hitachiastemo.com when applying for the position.

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