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Customer Lifecycle Management Jobs (NOW HIRING)

Jobtailor

Customer Success Manager

Cypress, TX · On-site

$70 - $110/hr

Requirements * 3-5 years of experience in Customer Success, Account Management, Customer Lifecycle Management, Customer Marketing, Customer Growth, or customer‑facing commercial roles * Experience ...

Saic

Lifecycle Management Analyst

Albuquerque, NM · On-site

$90 - $130/hr

Facilitate LCM related lessons learned/after action reviews with internal and external customers ... Demonstrable knowledge of lifecycle management. * Strong understanding of engineering processes ...

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How much do customer lifecycle management jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer lifecycle management in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a customer lifecycle management?

A Customer Lifecycle Management (CLM) job focuses on optimizing the entire journey of a customer, from acquisition to retention and loyalty. Professionals in this role analyze customer data, develop engagement strategies, and implement initiatives to enhance customer satisfaction and lifetime value. They work cross-functionally with marketing, sales, and customer service teams to improve communication and personalization. The goal is to maximize customer retention, reduce churn, and increase overall business growth through data-driven decision-making.

What does a customer lifecycle management do?

In Customer Lifecycle Management, your daily responsibilities often include analyzing customer data to identify key trends, segmenting customer bases for targeted campaigns, and collaborating with sales, marketing, and support teams to optimize customer engagement strategies. You may also design and implement lifecycle programs aimed at improving onboarding, retention, and re-engagement, as well as track performance metrics to evaluate program effectiveness. Regular meetings and cross-functional collaboration are common, requiring you to communicate insights and recommendations to stakeholders. This role is dynamic and requires balancing analytical tasks with strategic planning to ensure customers have a positive and valuable experience at every stage.

What are the key skills and qualifications needed to thrive in customer lifecycle management, and why are they important?

To thrive in Customer Lifecycle Management, you need strong analytical skills, experience in customer relationship management (CRM), and a relevant degree such as marketing, business, or analytics. Familiarity with CRM software like Salesforce, data visualization tools, and certifications in customer success or CRM platforms are highly valuable. Exceptional communication, problem-solving, and project management skills set top performers apart in this role. These abilities are essential for effectively guiding customers through each stage of the lifecycle, enhancing retention and driving business growth.

Is customer lifecycle management a good career?

Customer lifecycle management is a growing field that involves analyzing customer data and developing strategies to improve customer retention and satisfaction. It often requires skills in data analysis, CRM tools, and communication. The role can offer opportunities for advancement in marketing, sales, and customer experience management.
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Customer Lifecycle Management jobs near you
Infographic showing various Customer Lifecycle Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Lifecycle Manager

Enthusiast Auto Holdings

Wadsworth, OH • On-site

Full-time

Re-posted 12 days ago

Job description

Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive aftermarket parts industry. EAH goes to market via nine enthusiast focused websites (banners) - ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, RCI Off-Road and EVANNEX. EAH serves automotive enthusiast customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make their vehicle come to life. We also serve a global network of specialty installer shops that solve for customers looking for a "Do it For Me" option. EAH's leadership team has delivered strong organic growth with market-leading profitability. EAH has also completed multiple acquisitions and plans continued expansion of its served markets via acquisition.
EAH is owned and supported by Cortec Group, a premier private equity firm. Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and leadership. Among other investments, EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems.
Role Overview
We are looking for a Customer Lifecycle Manager to take full ownership of the technical orchestration, automation, and flow logic for both SMS and Email across our portfolio of 10+ aftermarket automotive brands. Operating within EAH's Marketing Center of Excellence (CoE) hub, your primary goal is to build a high-converting engagement machine.
This role reports directly to the Director of Brand and Retention Marketing and is based full-time in-office out of one of EAH's many locations including Wadsworth, OH, Carrollton, GA, and Georgetown, TX. While our email infrastructure is robust and established, your primary mission in this role will be to architect, launch, and accelerate SMS adoption across all brands, in some cases from the ground up. You will have complete autonomy over automated flows to turn SMS and email into a synchronized, high-performance tag team. Your success will be measured by your ability to elevate lifecycle revenue and maximize Customer Lifetime Value (LTV) without letting legacy operational processes slow down optimal, agile execution.
Key Responsibilities
  • SMS Acceleration & Optimization: Serve as the internal champion for mobile messaging; design and scale our text marketing footprint, utilizing rich media (MMS) and next-gen mobile capabilities (like RCS).
  • High-Velocity Subscriber Acquisition: Architect and deploy cross-channel list growth strategies (e.g., mobile-optimized pop-ups, check-out integrations, and exclusive social-to-SMS landing pages) to aggressively scale compliant phone opt-ins across the entire portfolio.
  • Technical Flow Autonomy: Own the end-to-end automated flow logic, behavioral trigger setups, audience segmentation, and frequency capping.
  • Cross-Channel Orchestration: Build sophisticated customer journeys that ensure SMS and Email amplify rather than compete with one another, establishing strict saturation guards to protect list health.
  • Operational Enablement: Safeguard agility by ensuring established legacy processes do not block innovation; provide clean, flexible technical frameworks that empower decentralized brand teams to easily deploy audience-relevant copy, rich images, and interactive video assets.
  • Conversational Infrastructure: Evaluate, recommend, and configure the technical routing and customer service platform integrations required to scale 2-way SMS interactions in partnership with our CS teams.

Defining Success (What Winning Looks Like)
  • SMS Channel Scale Up: Within the first 90 days, you have audited the portfolio, established baseline SMS KPIs, and successfully launched automated SMS capture and rich-media flow triggers (MMS/RCS) across our high-growth brands.
  • Frictionless Coexistence: You have successfully integrated SMS marketing into the heavy broadcast email schedules of the "Harvest" banners without causing spikes in opt-outs or list fatigue, proving that both channels can run symmetrically.
  • Explosive List Growth: You have turned a stagnant subscriber base into an active revenue engine by steadily increasing compliant SMS opt-ins across all banners, hitting aggressive list-growth milestones while maintaining a clean, low-churn database.
  • Agile Automation: Your automated flows operate with optimal precision generating steady, predictable revenue loops. Your technical frameworks allow decentralized content teams to easily feed their authentic creative assets (including video and interactive next-gen mobile components) without hitting execution challenges.
  • Two-Way Channel Maturity: In the first 6 months, 2-way conversational text infrastructure is fully evaluated with the Customer Service team, ready for implementation.

Requirements
  • 4+ years mastering omnichannel retention and customer lifecycle marketing within a multi-brand or high-SKU e-commerce ecosystem.
  • Proven Blueprint for SMS Success: A track record of aggressively scaling SMS programs from an underutilized tool into a major revenue driver, treating text, MMS, and emerging RCS protocols as primary engagement vehicles rather than secondary afterthoughts to email.
  • Enterprise Tech Stack Mastery: Power-user expertise in enterprise lifecycle and orchestration platforms (specifically Listrak, or tools like Klaviyo and Attentive) alongside a strong working data literacy in GA4, customer analytics, and emerging mobile-messaging tech trends.
  • Agile Operational Mindset: A leader who prioritizes speed-to-market and high-converting execution over rigid legacy corporate workflows.
  • Devoted to frequency orchestration, clean attribution modeling, and maximizing subscriber LTV.
  • Bonus points if you have a genuine passion for automotive culture and know your way around a car garage.

Apply