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Customer Lifecycle Management Jobs (NOW HIRING)

DSI Tech

Customer Success Manager

Ashburn, VA

Customer Lifecycle Management * Manage and track customer progression through Cisco lifecycle stages (Land, Adopt, Expand, Renew). * Develop and maintain Customer Success Plans aligned to business ...

vivi.io

Customer Success Manager

Phoenix, AZ · Remote

Full lifecycle management across a portfolio of accounts, from onboarding through renewal * Driving product adoption and measurable outcomes for district IT and instructional technology leaders

Newterra

Sales - CRM Analyst

Coraopolis, PA · On-site

$60K - $80K/yr

... customer lifecycle management and marketing principles. • Strong attention to detail and the ... ability to handle and manipulate large datasets. • Excellent communication and collaboration ...

Veryon

Customer Success Manager

San Francisco, CA · On-site

The ideal candidate brings strong relationship management skills, SaaS customer lifecycle expertise, and a passion for leveraging AI-powered tools, automation, and customer intelligence platforms to ...

Hqo

Customer Success Manager

Boston, MA · On-site

Coach customers on best practices for tenant experience, engagement strategy, and lifecycle management * Present data-driven insights and recommendations that tie platform usage to business outcomes ...

Valsoft Corporation

VP Customer Success

Duluth, GA

This role serves as the executive leader for customer delivery and lifecycle management, partnering closely with Sales, Product, Finance, and Revenue Operations to create an exceptional customer ...

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Customer Lifecycle Management information

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How much do customer lifecycle management jobs pay per year?

As of Jun 19, 2026, the average yearly pay for customer lifecycle management in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a Customer Lifecycle Management job?

A Customer Lifecycle Management (CLM) job focuses on optimizing the entire journey of a customer, from acquisition to retention and loyalty. Professionals in this role analyze customer data, develop engagement strategies, and implement initiatives to enhance customer satisfaction and lifetime value. They work cross-functionally with marketing, sales, and customer service teams to improve communication and personalization. The goal is to maximize customer retention, reduce churn, and increase overall business growth through data-driven decision-making.

Is CRM manager a good job?

A CRM manager oversees customer relationship management strategies, focusing on improving customer retention and engagement. The role typically requires skills in data analysis, communication, and familiarity with CRM software like Salesforce or HubSpot. It can be a rewarding career with opportunities for advancement in marketing, sales, and customer service departments.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically customer success executives, account managers, or director-level positions, which often require extensive experience, leadership skills, and industry knowledge. These roles can offer salaries exceeding $100,000 annually, especially in large corporations or specialized industries. Advanced certifications and strong interpersonal skills are often essential for these high-level positions.

What does a customer lifecycle manager do?

A customer lifecycle manager oversees the stages of a customer's relationship with a company, from acquisition to retention and loyalty. They analyze customer data, develop strategies to improve engagement, and coordinate marketing and sales efforts to maximize customer value throughout the lifecycle. Strong communication skills and familiarity with CRM tools are essential for this role.

What are the key skills and qualifications needed to thrive in the Customer Lifecycle Management position, and why are they important?

To thrive in Customer Lifecycle Management, you need strong analytical skills, experience in customer relationship management (CRM), and a relevant degree such as marketing, business, or analytics. Familiarity with CRM software like Salesforce, data visualization tools, and certifications in customer success or CRM platforms are highly valuable. Exceptional communication, problem-solving, and project management skills set top performers apart in this role. These abilities are essential for effectively guiding customers through each stage of the lifecycle, enhancing retention and driving business growth.

What is the career path for a CRM?

A career path for a Customer Lifecycle Management (CRM) professional typically starts with roles such as CRM analyst or coordinator, progressing to CRM manager, then to senior management positions like CRM director or VP of customer experience. Advancement often involves developing skills in data analysis, marketing automation tools, and customer engagement strategies, with certifications in CRM platforms like Salesforce or HubSpot supporting growth.

What are typical daily responsibilities for someone working in Customer Lifecycle Management?

In Customer Lifecycle Management, your daily responsibilities often include analyzing customer data to identify key trends, segmenting customer bases for targeted campaigns, and collaborating with sales, marketing, and support teams to optimize customer engagement strategies. You may also design and implement lifecycle programs aimed at improving onboarding, retention, and re-engagement, as well as track performance metrics to evaluate program effectiveness. Regular meetings and cross-functional collaboration are common, requiring you to communicate insights and recommendations to stakeholders. This role is dynamic and requires balancing analytical tasks with strategic planning to ensure customers have a positive and valuable experience at every stage.

More about Customer Lifecycle Management jobs
What states have the most Customer Lifecycle Management jobs? States with the most job openings for Customer Lifecycle Management jobs include:
What job categories do people searching Customer Lifecycle Management jobs look for? The top searched job categories for Customer Lifecycle Management jobs are:
Customer Lifecycle Management jobs near you
Infographic showing various Customer Lifecycle Management job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 19% Full Time, 69% Part Time, 3% Temporary, and 6% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Success Manager

DSI Tech

Ashburn, VA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Customer Success Manager (Cisco Lifecycle & CX Focus) Ashburn, VA (Onsite)

Join our corporate team in Ashburn, VA, where collaboration, innovation, and customer impact come together. As a Customer Success Manager (CSM), youll play a key role in driving the full customer lifecycle for Cisco solutionsensuring strong adoption, measurable value, and long-term satisfaction.

In this highly visible role, you will manage Cisco lifecycle programs, track performance incentives (including Lifecycle Incentives (LCI) rebates), and leverage tools like the Partner Experience Platform (PXP) to deliver meaningful insights and reporting.

You will work closely with sales, engineering, and Cisco partners in a dynamic, fast-paced office environmentaligning on customer outcomes, strengthening lifecycle engagement, and maximizing program success and profitability.

If you enjoy working cross-functionally, building relationships, and making a measurable impact from day one, wed love to have you on our Ashburn-based team.

Customer Lifecycle Management

  • Manage and track customer progression through Cisco lifecycle stages (Land, Adopt, Expand, Renew).
  • Develop and maintain Customer Success Plans aligned to business outcomes.
  • Ensure customers achieve desired outcomes and fully adopt Cisco solutions.
  • Partner with sales and engineering teams to support long-term account growth and retention.

Lifecycle Incentives & Rebate Tracking

  • Track, manage, and optimize Cisco Lifecycle Incentives (LCI), including Onboard, Use, Engage, and Adopt stages.
  • Ensure all eligibility requirements, as defined in PxP, are met for rebate claims.
  • Monitor deal participation and lifecycle milestone completion to maximize rebate capture.
  • Collaborate internally to ensure timely submissions and approvals.

PXP (Partner Experience Platform) & Reporting

  • Extract, organize, and analyze data from Cisco PXP and related tools.
  • Build and maintain reporting dashboards for:

o Customer lifecycle stages and adoption progress (Adoption Dashboard Macro)

o Incentive tracking (Approval Calculator Macro)

o Renewal and expansion opportunities (Cisco IQ*, CCW-R)

  • Deliver regular insights and executive-level reporting to leadership.

Cross-Functional Coordination

  • Collaborate with Cisco account teams and internal stakeholders to align on lifecycle strategy.
  • Work with engineering teams to ensure lifecycle requirements are integrated into project delivery when engineers are scheduled on projects.
  • Coordinate lifecycle activities across Cisco architectures (Collaboration, Security, Cloud and AI Infrastructure, Networking).

Customer Engagement & Adoption

  • Drive proactive customer engagement throughout post-sales lifecycle.
  • Identify risks and opportunities within accounts.
  • Lead lifecycle workshops, adoption reviews, and success planning sessions.

Renewals & Expansion

  • Support renewals by ensuring lifecycle milestones (especially "Adopt") are met prior to renewal events.
  • Identify expansion opportunities through lifecycle insights and usage trends.
  • Partner with sales to influence upsell and cross-sell motions.

Process Improvement

  • Improve internal processes around lifecycle tracking, reporting, and rebate capture.
  • Maintain documentation of best practices and workflows.
  • Stay current on Cisco lifecycle programs, tools, and updates.

Required Qualifications

  • 3+ years in Customer Success, Account Management, or Program Management (preferably in IT or channel partner environment)
  • Experience working with Cisco lifecycle programs, CX motions, or partner incentives (LCI preferred)
  • Strong analytical skills with experience in reporting tools and data management
  • Familiarity with Cisco platforms such as PXP, CX Cloud, or lifecycle tooling
  • Excellent communication and stakeholder management skills

Preferred Qualifications

  • Experience at a Cisco partner organization
  • Understanding of Cisco architectures (Collab, Security, Cloud and AI Infrastructure, Networking)
  • Experience tracking rebates, incentives, or partner program compliance
  • Knowledge of lifecycle selling frameworks or Digital Lifecycle Selling Experience (DLSE)

Who We Are

DSI Tech is a Cisco Partner, generating over $228 million in revenue annually. We are an expanding company that has been providing IT solutions and services since 1991, with headquarters in the Washington, D.C. metro area.
At DSI Tech, we pride ourselves on our culture based on credibility, capability, customer service, and commitment to our talented workforce and customers. We are excited to help accelerate your career development and growth!

Benefits

DSI Tech offers a range of employee benefits, including a 401(k) plan with a 3% company match, medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, paid time off (PTO), and 9.5 company-paid holidays. We are committed to ensuring employee satisfaction through our benefits program and fostering a friendly, team-based culture.

DSI Tech is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other characteristic protected by law.

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