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We are seeking a strategic, data-driven, and forward-thinking Lifecycle Marketing & CRM Sr. Manager to lead our global lifecycle marketing team. In this role, you will elevate our practice beyond ...

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Customer Lifecycle Management information

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$33K

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$107K

How much do customer lifecycle management jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer lifecycle management in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a customer lifecycle management?

A Customer Lifecycle Management (CLM) job focuses on optimizing the entire journey of a customer, from acquisition to retention and loyalty. Professionals in this role analyze customer data, develop engagement strategies, and implement initiatives to enhance customer satisfaction and lifetime value. They work cross-functionally with marketing, sales, and customer service teams to improve communication and personalization. The goal is to maximize customer retention, reduce churn, and increase overall business growth through data-driven decision-making.

What does a customer lifecycle management do?

In Customer Lifecycle Management, your daily responsibilities often include analyzing customer data to identify key trends, segmenting customer bases for targeted campaigns, and collaborating with sales, marketing, and support teams to optimize customer engagement strategies. You may also design and implement lifecycle programs aimed at improving onboarding, retention, and re-engagement, as well as track performance metrics to evaluate program effectiveness. Regular meetings and cross-functional collaboration are common, requiring you to communicate insights and recommendations to stakeholders. This role is dynamic and requires balancing analytical tasks with strategic planning to ensure customers have a positive and valuable experience at every stage.

What are the key skills and qualifications needed to thrive in customer lifecycle management, and why are they important?

To thrive in Customer Lifecycle Management, you need strong analytical skills, experience in customer relationship management (CRM), and a relevant degree such as marketing, business, or analytics. Familiarity with CRM software like Salesforce, data visualization tools, and certifications in customer success or CRM platforms are highly valuable. Exceptional communication, problem-solving, and project management skills set top performers apart in this role. These abilities are essential for effectively guiding customers through each stage of the lifecycle, enhancing retention and driving business growth.

Is customer lifecycle management a good career?

Customer lifecycle management is a growing field that involves analyzing customer data and developing strategies to improve customer retention and satisfaction. It often requires skills in data analysis, CRM tools, and communication. The role can offer opportunities for advancement in marketing, sales, and customer experience management.
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Customer Lifecycle Management jobs near you
Infographic showing various Customer Lifecycle Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Lifecycle Management Analyst

Science Applications International Corporation

Farmington, NM • On-site

Full-time

Posted 10 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

80th of 225 rated it services

Job description

SAIC is seeking a lifecycle manager (LCM) with experience in sustainment, systems, and/or network engineering and who possesses the ability to work with satellite ground system owners and cross functional teams (e.g., engineering, configuration, supply chain, program control) to develop hardware and software sustainment plans.  The LCM will play an active role in determining quantity and frequency of purchasing and recapitalization of resources across multiple satellite ground systems at multiple locations within the Space System Command, Innovation and Prototyping Directorate.  This position is in Albuquerque, New Mexico. 

The Lifecycle Manager is expected to operate with a high degree of independence, proactively seeking out information from diverse sources and stakeholders. This individual will not wait for direction, but will anticipate needs, identify gaps, and take initiative to gather, analyze, and apply information to drive program success. The LCM will update key tracking files, maintain the Power BI dashboard, and continuously look for opportunities to improve processes and enhance the dissemination of relevant information across the organization.

Specific responsibilities include:

  • Coordinate and align lifecycle management processes to those of engineering and functional operations to sustainment efforts. 

  • Work independently, demonstrating initiative and self-direction in all aspects of lifecycle management. 

  • Proactively identify, collect, and synthesize information from internal and external sources to support sustainment activities. 

  • Maintain and enhance the Power BI dashboard, using insights to inform stakeholders and drive decision-making. 

  • Actively seek opportunities to improve lifecycle management processes and the flow of information, recommending and implementing enhancements. 

  • Communicate findings and recommendations clearly to cross-functional teams and leadership. 

  • Integrate with Task Order integrated product teams (IPT)

  • Facilitate workshops and lessons learned sessions, sharing information and best practices.

  • Analyze all hardware and software maintenance, serviceability, end of service, and end of life

  • Work with logisticians to manage end-to-end hardware inventory in the warehouse, tracking all equipment from initial delivery through final disposal.

  • Assist with quantifying RMA measurements for schedule and cost impacts, quantifying and qualifying opportunities to improve and/or expand capabilities by recapitalization, tech-refresh and/or refurbishment

  • Facilitate LCM related lessons learned/after action reviews with internal and external customers

  • Create program level metrics (e.g. 30-60-90, EOL/EOS, Maintenance Cycle, RMA)

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
  • Bachelor's Degree (accredited) in a technically related field with 5 years of relevant systems experience. Will accept 4 years of experience in lieu of a degree, or Master's Degree (accredited) and 3 years of relevant systems sustainment experience.  
  • Active Top Secret or DoE Q clearance with SCI eligibility (must be eligible for SCI indoctrination within first 3 months of start date) and be able to obtain and maintain TS/SCI
  • Demonstrable knowledge of lifecycle management
  • Strong understanding of engineering processes associated with sustainment RMA/DMSMS
  • Working knowledge of sustainment standards (i.e. ISO, IEEE, MIL) and compliance.
  • Experience using Power BI for data visualization

Desired:

  • Demonstrated interpersonal skills to interfacing with cross-functional technical teams - the government customer, Mission Partners and other government contractors
  • Demonstrated experience working with DoD/Space Force customers
  • Demonstrated ability to prioritize competing requirements and tasks
  • Demonstrated ability to work independently and as part of a team

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