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Customer Implementation Manager Jobs in Virginia

Govini

Implementation Manager

Arlington, VA · On-site

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... Develop expertise in Govini's customers, offerings, and data, and support customers as a Govini ...

Govini

Implementation Manager

Arlington, VA · On-site

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... Develop expertise in Govini's customers, offerings, and data, and support customers as a Govini ...

Owens & Minor

Sr. Manager of Implementation

Richmond, VA

$90K - $100K/yr

... managers and cross-functional teams to ensure customers are prepared to successfully adopt and use ... The lead supports both new and existing customer implementation events, including pre-go-live, go ...

CBIZ, Inc.

Payroll Implementation Team Lead

Roanoke, VA · On-site

Manage a group of Implementation Consultants, providing guidance, support, and motivation to ensure ... Experience with customer relationship management (CRM) and HCM systems. * Experience in managing ...

CBIZ

Payroll Implementation Team Lead

Roanoke, VA · Hybrid

Manage a group of Implementation Consultants, providing guidance, support, and motivation to ensure ... Experience with customer relationship management (CRM) and HCM systems. * Experience in managing ...

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Customer Implementation Manager information

See Virginia salary details

$38.7K

$102.6K

$166.6K

How much do customer implementation manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer implementation manager in Virginia is $102,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $120,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What does a Customer Implementation Manager do?

A Customer Implementation Manager is responsible for overseeing the onboarding and integration process for new clients or customers. They coordinate between the customer and internal teams to ensure a smooth transition, resolve any issues, and make sure the customer’s goals are met. Their role involves project management, communication, and problem-solving to help customers successfully adopt a product or service. They also provide training and support during the implementation phase to ensure customer satisfaction.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Virginia? For Customer Implementation Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Virginia look for? The top searched job categories for Customer Implementation Manager jobs in Virginia are:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Virginia as of May 2026, with employment types broken down into 79% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $102,630 per year, or $49.3 per hour.
Implementation Manager

Implementation Manager

Govini

Arlington, VA • On-site

Other

Posted 29 days ago

Job description

Company Description
Govini transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. Our flagship product, Ark, supports Supply Chain, Science and Technology, Production, Sustainment, Logistics, and Modernization teams with AI-enabled Applications and best-in-class data to more rapidly imagine, develop, and field the capabilities we need. Today, the national security community and every branch of the military rely on Govini to enable faster and more informed Acquisition decisions.
Job Description
We are seeking an experienced professional to drive robust software adoption across Govini's SaaS user base and manage a team of Implementation Engineers. 
 
In this role as an Implementation Manager, you will be responsible for defining and optimizing user engagement by driving new, outcome-oriented initiatives. You will own the implementation and technical enablement of strategic deployments, provide surge support to deployments assigned to your direct reports, and work closely with Engagement Managers and Sales to align on account strategies, renewal forecasting, staffing plans, and account opportunities and risks. You will strengthen the product feedback loop and build effective relationships with Product Managers, Engineering, Data Science, and QA. You will be accountable for implementing operational practices to track performance of teams and individuals.
 
You understand the US Government and Defense acquisition processes and the importance of effective and efficient program management, supply chain risk management, and program and technology modernization. You ask hard, uncomfortable questions. You have a professional acumen that allows you to lead conversations with top government agency officials. You know there are always multiple answers to hard problems, and you know how to engage in a constructive dialogue to find the best path forward.
 
Success in this role requires deep expertise in Govini's software and data, strong communication and organizational skills, and the ability to lead and influence people, not just through words but by example. You must collaborate effectively with cross-functional teams to achieve common objectives, while also leading various projects simultaneously. 
 
You will hire and develop Implementation Engineers and Senior Implementation Engineers, and guide them as they embed with customers to deliver exceptional technical implementation and support. The ideal candidate for this role will have experience in setting and assessing key performance metrics, making responsible decisions in ambiguous settings, and delivering results related to technical product implementation and user adoption, in service of retention and renewal.
 
This role is a full-time position located out of our office in Arlington, VA.
This role requires up to 50% travel to client sites across the United States.
Scope of Responsibilities
  • Hire, train, and lead a team of software Implementation Engineers
  • Plan and allocate IE resources, monitor progress, and keep stakeholders informed throughout the deployment lifecycle
  • Develop expertise in Govini's customers, offerings, and data, and support customers as a Govini product and data expert
  • Proactively drive utilization of the product using targeted training and engagement strategies that drive mission outcomes and analytical insights for platform users
  • Oversee the execution of user engagement best practices to drive product utilization using targeted engagement strategies
  • Execute the successful implementation of software and data to Govini's customers and address and solve user needs through the use of Govini's platform and creatively develop solutions to difficult user problems
  • Develop and implement scalable delivery frameworks and methodologies to ensure alignment between strategic objectives and tactical execution, driving consistency and efficiency across deployments.
  • Use coding languages (SQL, Python) to conduct technical platform configuration and data integration and provide technical guidance to Implementation Engineers
  • Capture client feedback, surface user problems, and elicit user needs and workflows to support the evolution of the Govini platform
  • Collaborate with Govini Engagement Managers and Product Managers to capture market demand for inclusion into Govini's offerings
  • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
  • Build and manage client relationships
  • Lead execution teams and/or work streams
  • Help drive and enable renewal and expansion, reduce churn, and drive new business growth through greater advocacy
  • Provide leadership to a highly motivated and engaged team
  • Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization
Qualifications
  • U.S. Citizenship is required
  • Bachelor's Degree
Required Skills: 
  • Expertise in national security, defense policy, federal budgeting, acquisition and procurement processes, government contracting, supply chains, and/or product management for public sector customers 
  • Minimum of five (5) years of experience in customer success, public sector consulting, advisory services, software-as-a-service (SaaS) or subscription-based tools, information services, or data analytics
  • Minimum of two (2) years of people management experience
  • Proven excellence in interacting with DoD and/or national security senior leaders
  • Strong written and oral communication skills, including strong presentation skills
  • Knowledge of Federal organizations and functions, e.g. understanding organizational structures, hierarchies, and how to apply software product use cases to target stakeholders 
  • Passionate about leading people and improving processes 
  • Demonstrated aptitude to learn new technical content 
  • Demonstrated excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning
  • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
  • Proven ability to develop strategies, translate them into initiatives, and track successful delivery
  • Willingness to work hard, be strategic, and do the right thing for the business
Desired Skills: 
  • Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
  • Experience in or exposure to the nuances of a startup or other entrepreneurial environment
  • Strong SQL skills
  • Master's Degree preferred 
We firmly believe that past performance is the best indicator of future performance.  If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you.
 
Govini is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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