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Customer Implementation Manager Jobs in Virginia

Abbott

Implementation Consultant I

Richmond, VA

$20.50 - $41/hr

Manage and execute the project from beginning to end and act as the liaison between customers and ... Bachelor's degree or comparable experience implementing software solutions or being a subject ...

Govini

Senior Implementation Engineer

Arlington, VA

Execute the successful implementation of software and data to Govini's customers and provide ... Build and manage client relationships * Lead execution teams and/or workstreams * Collaborate with ...

Govini

Senior Implementation Engineer

Arlington, VA · On-site

Execute the successful implementation of software and data to Govini's customers and provide ... Build and manage client relationships * Lead execution teams and/or workstreams * Collaborate with ...

Abbott

Implementation Consultant I

Richmond, VA · On-site

$20.50 - $41/hr

Manage and execute the project from beginning to end and act as the liaison between customers and ... Bachelor's degree or comparable experience implementing software solutions or being a subject ...

Govini

Senior Implementation Engineer

Arlington, VA · On-site

The Senior Implementation Engineer will leverage technology and data to solve complex customer ... Managers to capture market demand and user needs for inclusion into Govini's offerings • ...

ADP

HCMC Implementation Consultant

Norfolk, VA · On-site

You will build relationships with clients and seamlessly implement ADP's technologies to ensure ... customer service environment or systems integration environment * Basic project management skills

Commence

Technical Implementation Consultant

Leesburg, VA · On-site

$75K - $90K/yr

Serve as a technical liaison between the client and internal teams, managing expectations ... Passion for providing exceptional customer service and support. Ability to build relationships and ...

ADP

Implementation Specialist II

Norfolk, VA · On-site

You will collaborate with ADP associates in sales and customer service and exchange routine ... Basic project management skills * You can work overtime hours during peak seasons A college degree ...

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Customer Implementation Manager information

See Virginia salary details

$38.7K

$102.6K

$166.6K

How much do customer implementation manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer implementation manager in Virginia is $102,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $120,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What does a Customer Implementation Manager do?

A Customer Implementation Manager is responsible for overseeing the onboarding and integration process for new clients or customers. They coordinate between the customer and internal teams to ensure a smooth transition, resolve any issues, and make sure the customer’s goals are met. Their role involves project management, communication, and problem-solving to help customers successfully adopt a product or service. They also provide training and support during the implementation phase to ensure customer satisfaction.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Virginia? For Customer Implementation Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Virginia look for? The top searched job categories for Customer Implementation Manager jobs in Virginia are:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Virginia as of May 2026, with employment types broken down into 79% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $102,630 per year, or $49.3 per hour.

Implementation Consultant I

Abbott

Richmond, VA

$20.50 - $41/hr

Full-time

Medical, Retirement

Posted 4 days ago

Abbott rating

8.0

Company rating: 8.0 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

131st of 511 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

  • An excellent retirement savings plan with high employer contribution.

  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We currently have an opportunity for anImplementation Consultant Iwithin our Toxicology business unit, based in Richmond, VA

As an Implementation Consultant, you will specialize in implementing, onboarding, and training Abbott customers (e.g., Clinics and National Accounts) to ensure their use of their products is of the highest quality and fosters loyalty.

What You'll Work On

  • Assist small clients (resellers and direct clients or groups with ten or fewer locations) through implementation deliverables and provide application/product configuration throughout the product lifecycle. Conduct presentations, product demonstrations, and educational sessions.

  • Become a subject matter expert on product, implementation methodology, processes and business operations. Engage team members and leadership in troubleshooting customer issues. Collaborate with multiple teams across the business to resolve errors.

  • Manage and execute the project from beginning to end and act as the liaison between customers and internal teams.

  • Communicate project deliverables and make sure that tasks are executed on time, to budget and with high quality.

  • Consult with leadership to provide complete and concise internal reporting for all engagements.

  • Identify ways to improve specific customer experience with the product; leverage tools and resources to address specific customer nuances.

  • Collaborate with internal teams to resolve specific customer issues based on guidance from leadership. Daily interactions with assigned customers. Perform audits of client data with laboratories to ensure alignment across multiple platforms.

Required Qualifications

  • High School/GED

  • 2-3 years of relevant experience

Preferred Qualifications

  • Bachelor's degree or comparable experience implementing software solutions or being a subject matter expert on eScreen products and services

  • Microsoft Suite experience preferred

  • Salesforce experience preferred

  • Experienced in presenting and training clients on software solutions

  • Experience managing projects and change within an organization

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is

$20.50 - $41.00/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Customer ServiceDIVISION:TOX ARDx ToxicologyLOCATION:United States > Richmond : 9201 Arboretum ParkwayADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 10 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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