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Client Success Project Manager Jobs in Virginia (NOW HIRING)

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

We are seeking a senior-level Client Success Manager to support complex client relationships, lead advanced onboarding efforts, and help our higher education clients get the most value from Paradigm ...

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

We are seeking a senior-level Client Success Manager to support complex client relationships, lead advanced onboarding efforts, and help our higher education clients get the most value from Paradigm ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

CBIZ

Client Success Account Manager | HCM

Roanoke, VA · Hybrid

Offer assistance with account management and technical support of UKG products * Work collaboratively with team members to ensure collective accountability for client success and consistent service ...

MARKETview

Director of Client Success

Richmond, VA

$100K - $110K/yr

... to join our client success team in support of our college and university clients' success ... Exceptional time management skills * Desire to be curious and willingness to learn by asking ...

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

... to join our client success team in support of our college and university clients' success ... Exceptional time management skills * Desire to be curious and willingness to learn by asking ...

Socket.dev

Senior Customer Success Manager

Chesapeake, VA · On-site

$120 - $180/hr

Serve as project manager for major and complex deployments of product upgrades for existing ... Identifyrisks early and often to client success and aggressively/proactively engage the client ...

New

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

Serve as project manager for major and complex deployments of product upgrades for existing ... Identifyrisks early and often to client success and aggressively/proactively engage the client ...

UniFirst

Client Success Representative

Richmond, VA · On-site

$49K - $120K/yr

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

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Client Success Project Manager information

What does a client success project manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

How does a client success project manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

Client Success Project Manager jobs near you
Infographic showing various Client Success Project Manager job openings in Virginia as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Customer Success Project Manager

TwinThread

Charlottesville, VA • On-site

$110 - $140/hr

Other

Posted 3 days ago

New

Job description

Customer Success Project Manager

Location: Halifax, Nova Scotia preferred; flexible for the right candidate.

About TwinThread

We are a team of industrial software technology veterans solving really hard data science and machine learning challenges. Our clients are Fortune 500 companies you have definitely heard of. We're VC backed, growing like crazy, and searching for a great Customer Success Project Manager to help our customers achieve their goals while helping TwinThread profitably grow.

The 30% efficiency rate gap between best-in-class and average factories represents a huge growth opportunity. TwinThread’s platform enables industrial OEMs, manufacturers, and service providers to drastically improve their efficiency by taking action on insights enabled by machine learning.

What does that mean? Consider a Fortune 500 company with 1,000 mechanically identical assembly lines, some performing really well, others not as much. Performance variations might be explained by any number of factors. Often, these factors can be adjusted which leads to massive efficiency gains, but it’s difficult to pinpoint exactly what changes should be made and what those change effects will be.

Enter TwinThread. Our platform enables users to first, through automated ML (rapidly combing through terabytes of data), identify opportunities for improvement, analyze change impact, and implement them, all through a visual programming IDE saving a typical customer millions of dollars annually.

Are you excited to help our customers achieve game-changing results in record time via solid project management? If you're a self‑motivated individual and are looking for a fun, rapidly growing tech start‑up, this is the job for you.

Job Description

We are looking for a Customer Success Project Manager to coordinate all TwinThread implementations ensuring they deliver on time and on budget while meeting customer expectations. We are looking for a proven implementation project manager. The ideal candidate will take the lead in optimizing our customer success implementation structure to ensure rapidly delivered customer results; with repeatable, ever more efficient outcomes. Day‑to‑day, you will project manage each of our customer projects, including backlog management, overall schedule management, customer communications, and internal team coordination. Your key points of contact will be our customer success consultants and our customers. You are adaptable, organized, data‑driven, and a clear communicator of both good and bad news. You are the ultimate team player who understands the mission is both customer and company success. You are passionate about applying your project management skills in an adaptive start‑up environment.

Daily Responsibilities
  • Manage all customer success projects including:
    • Maintain project schedules, both initial and ongoing
    • Work Breakdown
    • Backlog Management
    • Customer Coordination
    • Internal team communications
    • Risk Mitigation
    • Status Updates
    • Escalations
  • Develop templates and best practices to ensure the best, most rapid results
Required Experience
  • 10+ years of high tech project management experience
  • PMP certified
  • Bachelor’s Degree or higher
  • Strong analytical skills
Ideal Experience
  • Experience with industrial automation or machine learning solutions
  • Experience project managing SAAS projects
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