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Client Success Project Manager Jobs in Virginia (NOW HIRING)

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

Westway Services Group LLC

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Client Success Coordinator

Chantilly, VA · On-site

$45.50K - $50.15K/yr

We are seeking a detail-oriented, relationship-building Client Success Coordinator to support our ... Manage and update databases and client files with a strong focus on accuracy * Participate in ...

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Client Success Project Manager information

What are the key skills and qualifications needed to thrive as a Client Success Project Manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

How does a Client Success Project Manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What does a Client Success Project Manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What are popular job titles related to Client Success Project Manager jobs in Virginia? For Client Success Project Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success Project Manager jobs in Virginia look for? The top searched job categories for Client Success Project Manager jobs in Virginia are:
Client Success Project Manager jobs near you
Infographic showing various Client Success Project Manager job openings in Virginia as of May 2026, with employment types broken down into 78% Full Time, 16% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.
Client Success Manager

Client Success Manager

Orion Solutions

Reston, VA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

About the Client Success Manager position


We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the trusted point of contact for our clientschampioning their goals, ensuring they get ongoing value from our services, and acting as their voice within our organization. You'll collaborate closely with leadership and crossfunctional teams to deliver exceptional client experiences while upholding company standards and best practices.

This role is ideal for someone who thrives on ownership, values strong relationships, and enjoys balancing strategy with execution. You'll manage client engagement, track service activity, and partner with service and technical teams to drive satisfaction, retention, and long-term success. Through regular check-ins and alignment with technical leadership, you'll proactively address challenges, set clear expectations, and help clients achieve meaningful outcomes aligned to their business objectives.

If you're excited by accountability, collaboration, and making a real impact for clients, this role is built for you.

Client Success Manager Attributes and Characteristics

  • Strong understanding of the company's technology stack and services delivered to clients.
  • Ability to effectively communicate with client business owners and key stakeholders, while maintaining a deep understanding of their business objectives and IT environment. Able to translate those insights into meaningful success strategies, service alignment, and technology recommendations.
  • Stays informed on relevant market trends, industry developments, competitive landscape, and evolving client needs to proactively guide clients toward best practices and long-term success.
  • Collaborates closely with internal teams, including service, technical, and leadership groups, to develop and maintain technology roadmaps that support client goals and business outcomes.
  • Designs and executes a clear client engagement and communication plan, including regular touchpoints and success check-ins.
  • Coordinates with the sales team by identifying client needs or opportunities and ensuring any sales or procurement requests are documented appropriately in the PSA and routed to sales for follow-up.
  • Serves as a client advocate during service-related issues, working internally with the service and technical teams to resolve issues, communicate outcomes to the client, and help prevent recurrence through proactive improvement and problem management.
  • Manages and continuously refines the onboarding experience for new clients, overseeing the full onboarding journey with a strong focus on client satisfaction, clarity, and establishing the foundation for a long-term trusted relationship.

Position Responsibilities

  • Own client satisfaction, retention, and ongoing relationship management.
  • Prepare and conduct Quarterly Business Reviews (QBRs) and Management Business Reviews (MBRs), as appropriate.
  • Maintain consistent and proactive client engagement.
  • Support development and alignment of IT roadmaps and budget planning to meet client business objectives.
  • Drive service renewals and support service expansion through value realization and relationship strength.

Knowledge, Skills, and Abilities

  • Strong interest in staying current with existing and emerging technologies.
  • Ability to quickly learn and understand new technologies and services.
  • Enjoys sharing knowledge, collaborating with peers, and contributing to team success.
  • Excellent organizational, communication, and problem-solving skills.

Credentials and Experience

  • Bachelor's or Associate's degree preferred.
  • Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience.
Benefits
  • 401(k)
  • Health insurance
  • Dental insurance
  • Paid time off