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Customer Implementation Manager Jobs in Washington, VA

Warehouse Manager

Front Royal, VA · On-site

$150K - $160K/yr

  • Medical

  • PTO

We engineer technologies that protect customers' products - whether they are battling heat, light ... Implement work process best practices and supporting tools and staffing model, to manage total cost ...

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Supply Chain Manager

Culpeper, VA · On-site

$115K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers, including custom and expedited orders. * Manage relationships with freight carriers and logistics providers. Process Improvement & Cost Optimization * Identify and implement process ...

Operations Manager

Washington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Operations Manager Work Model: Remote - offsite Responsibilities * Provide technical guidance for ... Maintain SLA compliance, response times, and customer satisfaction metrics. * Implement automation ...

Operations Manager

Washington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Operations Manager Work Model: Remote - offsite Responsibilities * Provide technical guidance for ... Maintain SLA compliance, response times, and customer satisfaction metrics. * Implement automation ...

Operations Manager

Washington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Operations Manager Work Model: Remote - offsite Responsibilities * Provide technical guidance for ... Maintain SLA compliance, response times, and customer satisfaction metrics. * Implement automation ...

Operations Manager

Washington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Operations Manager Work Model: Remote - offsite Responsibilities * Provide technical guidance for ... Maintain SLA compliance, response times, and customer satisfaction metrics. * Implement automation ...

Plant Manager

Front Royal, VA · On-site

$141K - $212K/yr

  • Medical

  • Dental

  • Retirement

The Plant Manager will be responsible for managing all aspects of plant operations while ensuring ... implementing measures to improve operational efficiency. * Supplier and Customer Relations:

... customers and internal stakeholders. * Strong attention to detail, organization, and ability to manage multiple tasks and deadlines. * Demonstrated problem-solving skills and the ability to implement ...

... customer accounts to mitigate financial risk. * Develop, implement, and maintain credit and ... Manage collection escalations for delinquent accounts, including preparing documentation for legal ...

Grow and maintain customer relationships into partnershipsto ensure customer satisfaction and ... Responsible for creating, updating, and implementing the project schedule through scheduling ...

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Showing results 1-20

Customer Implementation Manager information

See Washington, VA salary details

$41.1K

$109.1K

$177.1K

How much do customer implementation manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer implementation manager in Washington, VA is $109,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,600.00 and $127,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in Washington, VA look for?

The top searched job categories for Customer Implementation Manager jobs in Washington, VA are:

What cities near Washington, VA are hiring for Customer Implementation Manager jobs?

Cities near Washington, VA with the most Customer Implementation Manager job openings:

Infographic showing various Customer Implementation Manager job openings in Washington, VA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $109,139 per year, or $52.5 per hour.

Data Center Project Manager, Critical Projects Implementation - Amazon Dedicated Cloud

Amazon

Warrenton, VA • On-site

Full-time

Re-posted 27 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,096 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operation data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks.


We are currently seeking an experienced and proactive Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities.
The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations.
Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges

This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.


If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you've been looking for!
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on

We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud


Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US