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Customer Experience Transformation Manager Jobs (NOW HIRING)

Pwc

Adobe Transformation - Manager

Dallas, TX

$99K - $232K/yr

Actual compensation within the range will be dependent upon the individual's skills, experience ... or customer information, handling proprietary assets, or collaborating closely with team members.

Bayer

$165K - $248K/yr

Customer Experience Activation Lead Lead the transformation of Bayer's customer experience in ... Strong capability to lead complex transformation, managing multiple initiatives while maintaining ...

Grant Thornton

Anaplan Manager

New York, NY · On-site

$147K - $196K/yr

From day one, you'll be empowered by the greater Transformation team to help clients make the moves ... Experience with application integration & back-end data connectivity applications * Experience ...

Stord

Customer Experience Manager II

Irvine, CA

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ... With a strategic mindset, you will lead business transformation efforts, mentor junior team members ...

RWE Gruppe

Sr AI Transformation Manager

Chicago, IL · On-site

$160 - $200/hr

Job Requirements and Experience * Bachelor's degree in business, STEM, or related field preferred. * Minimum 7 years of relevant professional experience in management consulting, transformation ...

Stord

Customer Experience Manager II

Irvine, CA · On-site

As a Customer Experience Manager II, you will play a pivotal role in managing client relationships ... With a strategic mindset, you will lead business transformation efforts, mentor junior team members ...

RWE

Sr AI Transformation Manager

Chicago, IL · On-site

Minimum 7 years of relevant professional experience in management consulting, transformation ... customers. Committed to responsible development, RWE Americas invests in local and rural ...

Deloitte

SAP Treasury Transformation Manager

Miami, FL · On-site

Experience with SAP Treasury components, including Cash Management, Transaction Manager, In-House ... As part of our Finance Transformation team, you'll collaborate with CFOs, finance leaders, and ...

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Customer Experience Transformation Manager information

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$33K

$66.1K

$107K

How much do customer experience transformation manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience transformation manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Transformation Manager vs Customer Service Manager?

AspectCustomer Experience Transformation ManagerCustomer Service Manager
Primary FocusStrategic overhaul of customer experience processes and initiativesManaging customer service teams and daily support operations
Required SkillsChange management, data analysis, customer journey mappingTeam leadership, communication, problem-solving
Work EnvironmentCross-departmental projects, strategic planning sessionsCustomer support centers, call centers, service teams
Industry UsageUsed in organizations aiming for experience innovationCommon in retail, hospitality, and service industries

The Customer Experience Transformation Manager focuses on strategic initiatives to improve overall customer experience, often working across departments. In contrast, the Customer Service Manager handles day-to-day customer support operations. Both roles require strong communication skills, but the Transformation Manager emphasizes change management and strategic planning, while the Service Manager concentrates on team management and service delivery.

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Customer Experience Transformation Manager jobs near you
Infographic showing various Customer Experience Transformation Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Adobe Transformation - Manager

Pwc

Dallas, TX

$99K - $232K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

26th of 72 rated business consultants

Job description

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Manager

Job Description & Summary

The Opportunity
As an Adobe Transformation - Manager, you will leverage advanced analytics techniques to help clients optimize their operations and achieve their strategic goals. Within our Data and Analytics practice, you will focus on utilizing advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualization, and statistical modeling to support clients in solving complex business problems.
As a Manager, you will enhance your leadership style by motivating, developing, and inspiring others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. Embracing technology and innovation, you will enhance your delivery and encourage others to do the same.
In this role, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will also address conflicts or issues, engaging in difficult conversations with clients, team members, and other stakeholders, escalating where appropriate.
Responsibilities
- Leading data analysis workstreams to drive insights and support strategic decision-making
- Utilizing advanced analytics techniques to extract meaningful insights from complex datasets
- Developing and implementing data-driven solutions to optimize client operations

- Experience with Adobe Experience Cloud, including RT-CDP, AJO, CJA, Marketo, AEM Assets, and/or Workfront
- Managing and mentoring teams to leverage their strengths and deliver quality outcomes
- Collaborating with stakeholders to identify opportunities for data utilization and business improvement
- Building and maintaining data visualization dashboards using tools like Tableau and Power BI
- Conducting exploratory data analysis to uncover trends and inform predictive modeling efforts
- Confirming data integrity and security within analytics frameworks
- Applying statistical modeling and machine learning techniques to enhance data analysis capabilities
- Facilitating the integration of innovative technologies and practices across data analytics teams
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Engineering, Data Processing/Analytics/Science, Computer and Information Science, Economics, Finance
- At least one of the following: a Certification in databases (Databricks, MS SQL), visualization tools (Power BI), cloud platforms (AWS, Azure, GCP), or predictive modeling/ML (Python, SAS)
- Demonstrating proficiency in data analysis and visualization tools
- Utilizing advanced skills in machine learning and predictive analytics
- Excelling in complex data analysis and algorithm development
- Managing projects with strategic planning and execution
- Embracing technology and innovation to enhance client solutions

Travel Requirements

Up to 40%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

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About pwc

Sourced by ZipRecruiter

We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

London, London, UK

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