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Customer Experience Transformation Manager Jobs (NOW HIRING)

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

Transformation Manager

Reno, NV · On-site

$46.08 - $64.52/hr

... patient/customer-centered approach and empowering the people who do the work to improve the work ... Experience: Five or more years' experience in a PI or program/project management role with a proven ...

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

... management, access management, customer support operations, and enterprise data initiatives. Drive Customer Experience Transformation * Lead the design and continuous improvement of customer ...

The Manager, Strategy & Transformation will join the global S&T team in North America, initially ... Your Experience and Qualifications * Bachelor's degree, 2-5 years of work experience in large ...

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Customer Experience Transformation Manager information

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$33K

$66.1K

$107K

How much do customer experience transformation manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer experience transformation manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Transformation Manager vs Customer Service Manager?

AspectCustomer Experience Transformation ManagerCustomer Service Manager
Primary FocusStrategic overhaul of customer experience processes and initiativesManaging customer service teams and daily support operations
Required SkillsChange management, data analysis, customer journey mappingTeam leadership, communication, problem-solving
Work EnvironmentCross-departmental projects, strategic planning sessionsCustomer support centers, call centers, service teams
Industry UsageUsed in organizations aiming for experience innovationCommon in retail, hospitality, and service industries

The Customer Experience Transformation Manager focuses on strategic initiatives to improve overall customer experience, often working across departments. In contrast, the Customer Service Manager handles day-to-day customer support operations. Both roles require strong communication skills, but the Transformation Manager emphasizes change management and strategic planning, while the Service Manager concentrates on team management and service delivery.

More about Customer Experience Transformation Manager jobs
What cities are hiring for Customer Experience Transformation Manager jobs? Cities with the most Customer Experience Transformation Manager job openings:
What states have the most Customer Experience Transformation Manager jobs? States with the most job openings for Customer Experience Transformation Manager jobs include:
What job categories do people searching Customer Experience Transformation Manager jobs look for? The top searched job categories for Customer Experience Transformation Manager jobs are:
Infographic showing various Customer Experience Transformation Manager job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Temporary. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.
Strategy & Transformation Manager

Strategy & Transformation Manager

Deloitte

Pittsburgh, PA

$97K - $134K/yr

Other

Posted 7 days ago


Deloitte rating

8.0

Company rating: 8.0 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

71st of 146 rated financial services


Job description

Deloitte's Finance Transformation team is seeking a Manager, Strategy, Growth, and Transformation to help drive strategic initiatives that modernize finance operations and enable a human-led, AI-powered finance ecosystem. In this role, you will support large-scale transformation efforts by helping design operating models, improve processes, and implement digital finance solutions. This is a high-visibility opportunity to work closely with Finance leadership and contribute to the future of Deloitte's Finance organization.

Recruiting for this role ends on July 15th 2026.

Work You'll Do: 

As a Manager, Strategy, Growth, and Transformation on the Finance Transformation team, you will be responsible for: 

  • Lead and manage workstreams within our Finance-wide transformation program and other Finance Transformation initiatives, overseeing the full cycle from issue identification and analysis through recommendation development and implementation
  • Direct and mentor junior staff, providing clear guidance and ensuring high-quality, timely work products
  • Develop and present executive-level presentations and communications to the CFO, Finance leadership, and other senior Deloitte stakeholders
  • Build, own, and pressure-test complex models and analytical frameworks to support strategic decision-making and what-if analyses
  • Serve as a trusted advisor to Finance counterparts, fostering long-term relationships and identifying new opportunities to drive value
  • Identify and synthesize leading practices, process improvements, and system enhancements to support the ongoing realignment of Deloitte's Finance organization

The successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The Team

The Finance Transformation group is an internal consulting team that supports the Deloitte CFO and Finance leadership in executing strategic initiatives. Our team currently drives a large-scale Finance Transformation program focused on redesigning Finance operations and enabling a human-led, AI-powered finance ecosystem. We identify and implement digital finance solutions, optimize organizational structures, and serve as a trusted partner to Finance leadership. Joining this team means high-visibility work with senior stakeholders and a direct role in shaping Deloitte's Finance organization for the future.

Qualifications

Required:

  • Bachelor's degree
  • 7+ years of experience years of relevant experience in Finance Transformation, Organizational Transformation, or Strategy Consulting
  • Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives
  • Experience leading project workstreams or teams and managing cross-functional stakeholders in a complex, matrixed organization
  • Experience developing analyses, business cases, presentations, or implementation plans for senior stakeholder
  • Advanced proficiency in Excel and PowerPoint
  • Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available.

Preferred:

  • Master of Business Administration or graduate degree
  • Experience leading finance transformation initiatives, ERP implementation, or large-scale organizational change programs
  • Experience with finance technology platforms, enterprise resource planning systems, or automation tools
  • Experience with artificial intelligence, analytics, or digital enablement in a finance environment

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700 to $218,600.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Qualifications:

Deloitte's Finance Transformation team is seeking a Manager, Strategy, Growth, and Transformation to help drive strategic initiatives that modernize finance operations and enable a human-led, AI-powered finance ecosystem. In this role, you will support large-scale transformation efforts by helping design operating models, improve processes, and implement digital finance solutions. This is a high-visibility opportunity to work closely with Finance leadership and contribute to the future of Deloitte's Finance organization.

Recruiting for this role ends on July 15th 2026.

Work You'll Do: 

As a Manager, Strategy, Growth, and Transformation on the Finance Transformation team, you will be responsible for: 

  • Lead and manage workstreams within our Finance-wide transformation program and other Finance Transformation initiatives, overseeing the full cycle from issue identification and analysis through recommendation development and implementation
  • Direct and mentor junior staff, providing clear guidance and ensuring high-quality, timely work products
  • Develop and present executive-level presentations and communications to the CFO, Finance leadership, and other senior Deloitte stakeholders
  • Build, own, and pressure-test complex models and analytical frameworks to support strategic decision-making and what-if analyses
  • Serve as a trusted advisor to Finance counterparts, fostering long-term relationships and identifying new opportunities to drive value
  • Identify and synthesize leading practices, process improvements, and system enhancements to support the ongoing realignment of Deloitte's Finance organization

The successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The Team

The Finance Transformation group is an internal consulting team that supports the Deloitte CFO and Finance leadership in executing strategic initiatives. Our team currently drives a large-scale Finance Transformation program focused on redesigning Finance operations and enabling a human-led, AI-powered finance ecosystem. We identify and implement digital finance solutions, optimize organizational structures, and serve as a trusted partner to Finance leadership. Joining this team means high-visibility work with senior stakeholders and a direct role in shaping Deloitte's Finance organization for the future.

Qualifications

Required:

  • Bachelor's degree
  • 7+ years of experience years of relevant experience in Finance Transformation, Organizational Transformation, or Strategy Consulting
  • Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives
  • Experience leading project workstreams or teams and managing cross-functional stakeholders in a complex, matrixed organization
  • Experience developing analyses, business cases, presentations, or implementation plans for senior stakeholder
  • Advanced proficiency in Excel and PowerPoint
  • Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available.

Preferred:

  • Master of Business Administration or graduate degree
  • Experience leading finance transformation initiatives, ERP implementation, or large-scale organizational change programs
  • Experience with finance technology platforms, enterprise resource planning systems, or automation tools
  • Experience with artificial intelligence, analytics, or digital enablement in a finance environment

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700 to $218,600.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Education:Bachelor's DegreeEmployment Type:

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