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Customer Experience Transformation Manager Jobs (NOW HIRING)

Third Way Health

Transformation Manager

Los Angeles, CA · On-site

$122K - $125K/yr

We enable provider and payer organizations to enhance the experience of their patients by providing ... Travel onsite to a customer and a service delivery center in Latin America to build strong working ...

Truist

Wealth Transformation Manager II

Atlanta, GA · On-site

$109K - $112K/yr

The Transformation Manager coordinates cross functional project teams to execute projects or a ... Master's degree in a business-related field Ten years of experience in the financial services ...

Deloitte

Strategy & Transformation Manager

Austin, TX

$99K - $137K/yr

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

Deloitte

Strategy & Transformation Manager

Des Moines, IA

$98K - $135K/yr

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

Deloitte

Strategy & Transformation Manager

Milwaukee, WI

$99K - $136K/yr

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

Deloitte

Strategy & Transformation Manager

Boise, ID

$95K - $131K/yr

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

Deloitte

Strategy & Transformation Manager

Tulsa, OK

$91K - $126K/yr

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

Deloitte

Strategy & Transformation Manager

Cincinnati, OH

$96K - $132K/yr

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

Deloitte

Strategy & Transformation Manager

Richmond, VA

$99K - $137K/yr

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

Renown Health

Transformation Manager

Reno, NV · On-site

$46.08 - $64.52/hr

... patient/customer-centered approach and empowering the people who do the work to improve the work ... Experience: Five or more years' experience in a PI or program/project management role with a proven ...

Deloitte

Strategy & Transformation Manager

Columbus, OH

$97K - $133K/yr

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

Deloitte

Strategy & Transformation Manager

Grand Rapids, MI

$96K - $133K/yr

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

Deloitte

Strategy & Transformation Manager

Jacksonville, FL

$93K - $128K/yr

Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...

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All JobsCustomer Experience Transformation Manager Jobs

Customer Experience Transformation Manager information

See salary details

$33K

$66.1K

$107K

How much do customer experience transformation manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer experience transformation manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Transformation Manager vs Customer Service Manager?

AspectCustomer Experience Transformation ManagerCustomer Service Manager
Primary FocusStrategic overhaul of customer experience processes and initiativesManaging customer service teams and daily support operations
Required SkillsChange management, data analysis, customer journey mappingTeam leadership, communication, problem-solving
Work EnvironmentCross-departmental projects, strategic planning sessionsCustomer support centers, call centers, service teams
Industry UsageUsed in organizations aiming for experience innovationCommon in retail, hospitality, and service industries

The Customer Experience Transformation Manager focuses on strategic initiatives to improve overall customer experience, often working across departments. In contrast, the Customer Service Manager handles day-to-day customer support operations. Both roles require strong communication skills, but the Transformation Manager emphasizes change management and strategic planning, while the Service Manager concentrates on team management and service delivery.

More about Customer Experience Transformation Manager jobs
What cities are hiring for Customer Experience Transformation Manager jobs? Cities with the most Customer Experience Transformation Manager job openings:
What states have the most Customer Experience Transformation Manager jobs? States with the most job openings for Customer Experience Transformation Manager jobs include:
What job categories do people searching Customer Experience Transformation Manager jobs look for? The top searched job categories for Customer Experience Transformation Manager jobs are:
Customer Experience Transformation Manager jobs near you
Infographic showing various Customer Experience Transformation Manager job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Temporary. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.
Transformation Manager

Transformation Manager

Third Way Health

Los Angeles, CA • On-site

$122K - $125K/yr

Full-time

Posted 8 hours ago

Job description

Who we are:
Third Way Healthird way health (www.thirdway.health) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable provider and payer organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.
About the Role:
We're hiring a Transformation Manager to lead client implementations and internal transformation work across Third Way Health's provider and payer businesses.
This is a leadership role for someone who can run complex work, build trust with clients, and manage teams through change. You'll own implementations end to end, coach teams to deliver consistently, and improve how we operate as we scale. You'll work across operations, service delivery, product, clinical stakeholders, and leadership, with real ownership and broad exposure.
About the Role:
Client implementations + service delivery leadership
  • Lead and scale service delivery teams by directly managing 1 full-time direct report and coordinating a dotted-line team of ~20-40 FTE, including building and ramping contact center teams of 5-40 agents supporting scheduling, eligibility, triage/escalations, and proactive patient outreach
  • Lead implementations of healthcare administrative services, including eligibility verification, prior authorization, credentialing, and provider data management
  • Own the transition lifecycle from kickoff through steady-state operations (hiring, infrastructure set-up, process design, documentation, training, shadowing, and service migration)
  • Manage client stakeholders and internal teams through planning, execution, and go-live readiness
  • Document workflows and expectations through process flows, SOPs, and training materials
  • Define metrics and measurement approaches to track performance after go-live
  • Coach teams on execution by setting expectations, driving accountability, and removing blockers
  • Build ROI narratives for operational changes, including workforce optimization, automation opportunities, and service model transitions
  • Drive change management in clinic environments by aligning providers, practice leadership, and front-line staff on new workflows, clean handoffs, and adoption through targeted training and reinforcement

Internal transformation and operating model improvement
  • Lead internal initiatives that improve efficiency, reduce cost, and support scale
  • Identify and execute opportunities for automation, workflow optimization, and technology rollouts
  • Serve as an internal consultant by diagnosing bottlenecks, redesigning workflows, and driving cross-functional follow-through

What success looks like in the first 90 days
  • Lead your first implementation through key milestones with minimal oversight from your onboarding manager
  • Become fluent in our implementation methodology and run core cadences independently
  • Own one internal consulting initiative and drive measurable progress
  • Travel onsite to a customer and a service delivery center in Latin America to build strong working relationships

Required skills and qualifications
  • Bachelor's degree in business, healthcare administration, or a related field
  • 4+ years of experience in management consulting and/or complex implementation leadership
  • 4+ years of experience supporting healthcare organizations or healthcare operations
  • Experience scaling shared services, centers of excellence, and/or BPO-style delivery models
  • Experience managing teams and developing talent through coaching and feedback
  • Strong process documentation skills (process flows, workflow diagrams, SOPs)
  • Advanced proficiency in Excel/Sheets and PowerPoint/Slides (MS Office or Google Workspace)
  • Strong facilitation and stakeholder management skills, including with senior client audiences
  • Ability to manage multiple priorities and stay effective as circumstances change
  • Willingness to travel up to 50% to US clients and Third Way Health locations in Latin America

Apply