Wickliffe, OH or Midland, MI Travel: minimal to none How You'll Make an Impact We are seeking a result-driven, experienced Program Manager (Customer Experience Transformation) to lead and execute ...
Wickliffe, OH or Midland, MI Travel: minimal to none How You'll Make an Impact We are seeking a result-driven, experienced Program Manager (Customer Experience Transformation) to lead and execute ...
Transformation Manager
San Diego, CA · On-site
$96K - $119K/yr
... our customers and partners. We have a top-tier portfolio of businesses, including Cubic ... Proven experience in developing transformation strategies and execution roadmaps * Strong ...
New
Transformation Manager
San Diego, CA · On-site
$96K - $119K/yr
... our customers and partners. We have a top-tier portfolio of businesses, including Cubic ... Proven experience in developing transformation strategies and execution roadmaps * Strong ...
New
... of experience in organizational change, transformation, consulting, or change leadership roles * Proven success supporting enterprise transformation programs, including ERP, CRM, or similar ...
... of experience in organizational change, transformation, consulting, or change leadership roles * Proven success supporting enterprise transformation programs, including ERP, CRM, or similar ...
Group AI Transformation Manager
$116K - $119K/yr
... customers that are brought to market quickly and scaled across the group. Strong candidates will ... Education and Experience: * Demonstrable track record leading complex, multi-business unit change ...
Group AI Transformation Manager
$116K - $119K/yr
... customers that are brought to market quickly and scaled across the group. Strong candidates will ... Education and Experience: * Demonstrable track record leading complex, multi-business unit change ...
Defense Division Transformation Manager
Buffalo, NY · On-site
$115K - $165K/yr
... customer value. As a Division Transformation Manager, you will: * Shape and drive the strategic ... Minimum of seven (7) years proven experience in strategic transformation, business program ...
Defense Division Transformation Manager
Buffalo, NY · On-site
$115K - $165K/yr
... customer value. As a Division Transformation Manager, you will: * Shape and drive the strategic ... Minimum of seven (7) years proven experience in strategic transformation, business program ...
Qualifications Bachelor's degree or equivalent experience in HR, Business Management, or a related field. 6+ years of experience in Human Resources with a focus on workforce transformation ...
Qualifications Bachelor's degree or equivalent experience in HR, Business Management, or a related field. 6+ years of experience in Human Resources with a focus on workforce transformation ...
Transformation Manager
Chicago, IL · On-site
$200K - $225K/yr
ADVISORY MANAGER - TRANSFORMATION Through close partnership, we help clients bring their strategy ... Prior experience with one or more areas including strategic vision articulation, organization ...
Transformation Manager
Chicago, IL · On-site
$200K - $225K/yr
ADVISORY MANAGER - TRANSFORMATION Through close partnership, we help clients bring their strategy ... Prior experience with one or more areas including strategic vision articulation, organization ...
Experience with financial software systems (e.g., ERP systems such as Oracle Fusion) and a solid ... FINANCE TRANSFORMATION MANAGER JOB LOCATION: FORT LAUDERDALE, FL CLASSIFICATION: FULL TIME - EXEMPT ...
Experience with financial software systems (e.g., ERP systems such as Oracle Fusion) and a solid ... FINANCE TRANSFORMATION MANAGER JOB LOCATION: FORT LAUDERDALE, FL CLASSIFICATION: FULL TIME - EXEMPT ...
Strategy & Transformation Manager
North Bethesda, MD · On-site
$112K - $132K/yr
Experience managing cross-functional projects or workstreams required. * Experience in change ... eCommerce and customer service organizations, with easy access to complimentary parking ...
Strategy & Transformation Manager
North Bethesda, MD · On-site
$112K - $132K/yr
Experience managing cross-functional projects or workstreams required. * Experience in change ... eCommerce and customer service organizations, with easy access to complimentary parking ...
The role involves leading customer experience transformation initiatives, driving sales strategies ... management at the executive level. • Strong understanding of enterprise architecture and ...
The role involves leading customer experience transformation initiatives, driving sales strategies ... management at the executive level. • Strong understanding of enterprise architecture and ...
We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... With sales and service locations throughout the world, and over 100 years of battery experience ...
We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... With sales and service locations throughout the world, and over 100 years of battery experience ...
Hands-on experience with automation platforms such as UiPath, Automation Anywhere, Blue Prism, or Microsoft Power Platform. * Knowledge of process mining tools (e.g., Celonis, ABBYY Timeline) and ...
Hands-on experience with automation platforms such as UiPath, Automation Anywhere, Blue Prism, or Microsoft Power Platform. * Knowledge of process mining tools (e.g., Celonis, ABBYY Timeline) and ...
Transformation Manager - Supply Chain Management Autoliv's primary goal is to Save More Lives. Our ... We will be more than glad to chat with you about your experience and your career goals. In our ...
Quick apply
Transformation Manager - Supply Chain Management Autoliv's primary goal is to Save More Lives. Our ... We will be more than glad to chat with you about your experience and your career goals. In our ...
Wealth Transformation Manager II
$112K - $115K/yr
The Transformation Manager coordinates cross functional project teams to execute projects or a ... Master's degree in a business-related field Ten years of experience in the financial services ...
Wealth Transformation Manager II
$112K - $115K/yr
The Transformation Manager coordinates cross functional project teams to execute projects or a ... Master's degree in a business-related field Ten years of experience in the financial services ...
Adobe Transformation - Manager
Los Angeles, CA · On-site
$99K - $232K/yr
... their customers through data, technology, and experience. As a Senior Manager, you will drive ... transformation projects - Guide the design and architecture of integrated marketing ecosystems ...
Adobe Transformation - Manager
Los Angeles, CA · On-site
$99K - $232K/yr
... their customers through data, technology, and experience. As a Senior Manager, you will drive ... transformation projects - Guide the design and architecture of integrated marketing ecosystems ...
VP, Customer Experience
Scottsdale, AZ · On-site
$139K - $178K/yr
We are looking for a transformational leader to architect the next generation of customer ... Knowledge management and self-service ecosystems * AI-enabled support innovation * Customer journey ...
VP, Customer Experience
Scottsdale, AZ · On-site
$139K - $178K/yr
We are looking for a transformational leader to architect the next generation of customer ... Knowledge management and self-service ecosystems * AI-enabled support innovation * Customer journey ...
Transformation Manager- Perioperative Services
Valhalla, NY · On-site
$118K - $121K/yr
The Transformation Manager will serve as a member of the operational leadership team as an ... Experience: * Minimum of at least 5 years of experience in Industrial Engineering, Operations ...
Transformation Manager- Perioperative Services
Valhalla, NY · On-site
$118K - $121K/yr
The Transformation Manager will serve as a member of the operational leadership team as an ... Experience: * Minimum of at least 5 years of experience in Industrial Engineering, Operations ...
Experienced Lean Black Belt / CI Leader in manufacturing * Proven track record of driving ... customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social ...
Experienced Lean Black Belt / CI Leader in manufacturing * Proven track record of driving ... customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social ...
About the role The Holistic Experience Transformation Scientist is responsible for shaping and ... Strong communication, stakeholder management, and project leadership skills. Location: This ...
About the role The Holistic Experience Transformation Scientist is responsible for shaping and ... Strong communication, stakeholder management, and project leadership skills. Location: This ...
Experience leading capital strategy, technology roadmaps, and large-scale transformation ... Ability to interpret high level business requirements, and liaise between business customers ...
Experience leading capital strategy, technology roadmaps, and large-scale transformation ... Ability to interpret high level business requirements, and liaise between business customers ...
Customer Experience Transformation Manager information
See salary details
$33K - $39.7K
8% of jobs
$44.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.5K
23% of jobs
$46.5K - $53.2K
6% of jobs
$53.2K - $59.9K
8% of jobs
The median wage is $61.3K / yr.
$59.9K - $66.6K
18% of jobs
$66.6K - $73.4K
8% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$73.4K - $80.1K
9% of jobs
$80.1K - $86.8K
6% of jobs
$86.8K - $93.5K
3% of jobs
$93.5K - $100.3K
4% of jobs
$100.3K - $107K
4% of jobs
$33K
$66.1K
$107K
How much do customer experience transformation manager jobs pay per year?
As of Jun 10, 2026, the average yearly pay for customer experience transformation manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.
What is the difference between Customer Experience Transformation Manager vs Customer Service Manager?
| Aspect | Customer Experience Transformation Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Strategic overhaul of customer experience processes and initiatives | Managing customer service teams and daily support operations |
| Required Skills | Change management, data analysis, customer journey mapping | Team leadership, communication, problem-solving |
| Work Environment | Cross-departmental projects, strategic planning sessions | Customer support centers, call centers, service teams |
| Industry Usage | Used in organizations aiming for experience innovation | Common in retail, hospitality, and service industries |
The Customer Experience Transformation Manager focuses on strategic initiatives to improve overall customer experience, often working across departments. In contrast, the Customer Service Manager handles day-to-day customer support operations. Both roles require strong communication skills, but the Transformation Manager emphasizes change management and strategic planning, while the Service Manager concentrates on team management and service delivery.
More about Customer Experience Transformation Manager jobs
What cities are hiring for Customer Experience Transformation Manager jobs? Cities with the most Customer Experience Transformation Manager job openings:
What states have the most Customer Experience Transformation Manager jobs? States with the most job openings for Customer Experience Transformation Manager jobs include:
What job categories do people searching Customer Experience Transformation Manager jobs look for? The top searched job categories for Customer Experience Transformation Manager jobs are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 3 days ago
Lubrizol rating
8.7
Based on 53 frontline employees who took The Breakroom Quiz
14th of 89 rated chemical manufacturers
Job description
Shape the Future with Us.
At Lubrizol, we're bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion.
As part of our global team, you'll be empowered to make a real impact - on your career, your community, and the world around you.
Job Type: Full-time
Workplace Flexibility: On-site 4 days/week with 1-day remote flex
Locations: Wickliffe, OH or Midland, MI
Travel: minimal to none
How You'll Make an Impact
We are seeking a result-driven, experienced Program Manager (Customer Experience Transformation) to lead and execute large-scale transformation initiatives focused on modernizing Order to Cash (OTC) technology platforms and standardizing business customer experience processes across a global organization. This role is critical in driving cross-functional alignment, ensuring disciplined program execution, and delivering measurable improvements in productivity, cost efficiency, and customer experience.
Program Leadership
Transformation Execution
Stakeholder Management
Change Management & Adoption
Financial & Performance Management
Governance & Reporting
Required Qualifications that Enable Your Success
Preferred Qualifications that Drive you Forward
Your Work Environment/Physical Requirements
At Lubrizol, we're committed to providing a safe, inclusive, and empowering environment where you can do your best work - whether in a lab, on the production floor, or in a hybrid office setting. Depending on your role, your work environment may include:
Benefits that Empower You
Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You. For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions-from engine oils, performance coatings, and skincare to medical devices and plumbing systems -are powered by the expertise, passion, and commitment of people like you. We tackle the world's toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world-brought to life by science and, most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. We win because of you. Let's build the future together.
At Lubrizol, we're bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion.
As part of our global team, you'll be empowered to make a real impact - on your career, your community, and the world around you.
Job Type: Full-time
Workplace Flexibility: On-site 4 days/week with 1-day remote flex
Locations: Wickliffe, OH or Midland, MI
Travel: minimal to none
How You'll Make an Impact
We are seeking a result-driven, experienced Program Manager (Customer Experience Transformation) to lead and execute large-scale transformation initiatives focused on modernizing Order to Cash (OTC) technology platforms and standardizing business customer experience processes across a global organization. This role is critical in driving cross-functional alignment, ensuring disciplined program execution, and delivering measurable improvements in productivity, cost efficiency, and customer experience.
Program Leadership
- Lead end-to-end delivery of complex, multi-year transformation programs spanning technology modernization (e.g., CRM, automation) and global process standardization.
- Establish robust program structures, governance models, milestones, and success metrics aligned with strategic business objectives.
- Ensure programs are delivered on time, within scope, and within budget.
Transformation Execution
- Drive the implementation of standardized, scalable OTC processes across regions and business units, ensuring local adoption and global consistency.
- Align process design with technology solutions, identifying and resolving gaps between business needs and systems capabilities.
- Develop and execute detailed rollout plans, communication strategies, and training materials to support effective adoption and usage.
Stakeholder Management
- Engage and align with senior leadership and key stakeholders, building consensus and driving timely decision-making
- Coordinate work between teams, functions, and regions worldwide to ensure everyone stays informed and accountable.
Change Management & Adoption
- Champion comprehensive change management strategies to facilitate adoption of new processes, systems, and tools.
- Partner with relevant team and stakeholders to embed sustainable ways of working and foster a culture of continuous improvement.
Financial & Performance Management
- Track and report on program value realization, including productivity gains, cost savings, and headcount impacts.
- Proactively manage program budgets, risks, dependencies, and issue resolution, ensuring timely escalation and mitigation.
Governance & Reporting
- Establish and maintain effective governance structures, including leadership reviews, to oversee program direction and decision-making.
- Deliver transparent, data-driven reporting on program health, risks, outcomes, and proactively identify and resolve issues.
Required Qualifications that Enable Your Success
- Bachelor's degree in Business, Information Systems, or a related field.
- 8+ years of experience in program management transformation, or consulting roles for customer experience, sales operations, order to cash or similar initiatives
- Proven track record of successfully leading large-scale, global transformation initiatives.
- Experience with technology implementations (e.g., ERP such as SAP S/4HANA, CRM, workflow automation).
- Strong expertise in process standardization, continuous improvement, and operational excellence methodologies.
- Demonstrated ability to manage complex, multi-level stakeholder environments and influence senior leaders.
- Strong analytical skills, with a history of driving measurable business outcomes (e.g., cost reduction, productivity, service improvement).
- Excellent communication, leadership, and organizational skills.
Preferred Qualifications that Drive you Forward
- Master's Degree or MBA
Your Work Environment/Physical Requirements
At Lubrizol, we're committed to providing a safe, inclusive, and empowering environment where you can do your best work - whether in a lab, on the production floor, or in a hybrid office setting. Depending on your role, your work environment may include:
- Standing, walking, or operating equipment for extended periods
- Working in a lab or manufacturing setting with appropriate PPE provided
- Use of computers and digital tools in an office or hybrid environment
- Occasional lifting or movement of materials
- Adherence to rigorous safety protocols and ergonomic standards
Benefits that Empower You
- Competitive salary with performance-based bonus plans
- 401(k) match + Age-Weighted Defined Contribution
- Comprehensive medical, dental & vision coverage
- Health Savings Account (HSA)
- Paid holidays, vacation, and parental leave
- Flexible work environment
- Learning and development opportunities
- Career and professional growth
- Inclusive culture and vibrant community engagement
- Learn more at benefits.lubrizol.com!
Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You. For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions-from engine oils, performance coatings, and skincare to medical devices and plumbing systems -are powered by the expertise, passion, and commitment of people like you. We tackle the world's toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world-brought to life by science and, most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. We win because of you. Let's build the future together.
About Lubrizol
Sourced by ZipRecruiter
The Lubrizol Corporation, a Berkshire Hathaway company, is committed to enabling a sustainable future. Our unmatched science unlocks immense possibilities at the molecular level, driving sustainable and measurable results to help the world Move Cleaner, Create Smarter and Live Better. Our solutions are used by people every day, improving billions of lives around the world.
Industry
Chemical manufacturing
Company size
10,000+ Employees
Headquarters location
Wickliffe, OH, US
Year founded
1928