New Castle, DE · On-site
$60 - $70/hr
New Castle, DE Duration: 12 months A Project Manager in the Customer & Experience Transformation field is a versatile professional who excels in managing both the big-picture strategic aspects and ...
Quick apply
New Castle, DE · On-site
$60 - $70/hr
New Castle, DE Duration: 12 months A Project Manager in the Customer & Experience Transformation field is a versatile professional who excels in managing both the big-picture strategic aspects and ...
San Diego, CA · On-site
$113K - $160K/yr
... management, nursing and physician leaders, physicians, faculty, and staff to analyze existing ... Experience using Voice of the Customer data and feedback to drive improved processes, including ...
San Diego, CA · On-site
$113K - $160K/yr
... management, nursing and physician leaders, physicians, faculty, and staff to analyze existing ... Experience using Voice of the Customer data and feedback to drive improved processes, including ...
Bellevue, WA · On-site
... and customer outcomes * Assess current business processes and operating models to identify high ... Experience leading complex cross-functional programs from strategy through implementation
Bellevue, WA · On-site
... and customer outcomes * Assess current business processes and operating models to identify high ... Experience leading complex cross-functional programs from strategy through implementation
Bellevue, WA · On-site
... and customer outcomes * Assess current business processes and operating models to identify high ... Experience leading complex cross-functional programs from strategy through implementation
Quick apply
Bellevue, WA · On-site
... and customer outcomes * Assess current business processes and operating models to identify high ... Experience leading complex cross-functional programs from strategy through implementation
Relevant industry experience is highly desirable. The successful candidate must be able to ... customers (both internally and externally). * Proven capabilities in managing and working ...
Relevant industry experience is highly desirable. The successful candidate must be able to ... customers (both internally and externally). * Proven capabilities in managing and working ...
The Transformation Manager plays a key role in driving operational excellence, optimizing resources, and promoting customer satisfaction. Essential Functions * Align executive vision with measurable ...
The Transformation Manager plays a key role in driving operational excellence, optimizing resources, and promoting customer satisfaction. Essential Functions * Align executive vision with measurable ...
The Senior Global Business Transformation Manager at Arvato is a strategic, customer-facing leader ... and customer experience. * Drive continuous improvement using Lean, process optimization ...
The Senior Global Business Transformation Manager at Arvato is a strategic, customer-facing leader ... and customer experience. * Drive continuous improvement using Lean, process optimization ...
Detroit, MI · On-site
$150 - $210/hr
Minimum of eight (8) years experience leading experience design, service design, customer ... management disciplines, including Lean Six Sigma environments. * Deep knowledge of service ...
Detroit, MI · On-site
$150 - $210/hr
Minimum of eight (8) years experience leading experience design, service design, customer ... management disciplines, including Lean Six Sigma environments. * Deep knowledge of service ...
$78K - $90K/yr
Salesforce, Oracle, etc) deliver a seamless customer and agent experience. Key Responsibilities 1. ... management, business systems analysis, or process transformation (ideally with a focus on SaaS ...
$78K - $90K/yr
Salesforce, Oracle, etc) deliver a seamless customer and agent experience. Key Responsibilities 1. ... management, business systems analysis, or process transformation (ideally with a focus on SaaS ...
Detroit, MI · On-site
$230K - $241K/yr
Minimum of eight (8) years experience leading experience design, service design, customer ... management disciplines, including Lean Six Sigma environments. * Deep knowledge of service ...
Detroit, MI · On-site
$230K - $241K/yr
Minimum of eight (8) years experience leading experience design, service design, customer ... management disciplines, including Lean Six Sigma environments. * Deep knowledge of service ...
Finance Transformation Manager (Hybrid - Edina) $115,000-$135,000 + Bonus Looking to move beyond ... Experience participating in projects, system implementations, or process improvement initiatives
Finance Transformation Manager (Hybrid - Edina) $115,000-$135,000 + Bonus Looking to move beyond ... Experience participating in projects, system implementations, or process improvement initiatives
Chicago, IL · On-site
Strongpoint Partners combines a relentless passion for service and innovation with the experience ... The Data Transformation Manager is responsible for ensuring accurate, efficient, and seamless data ...
Chicago, IL · On-site
Strongpoint Partners combines a relentless passion for service and innovation with the experience ... The Data Transformation Manager is responsible for ensuring accurate, efficient, and seamless data ...
Transformation Manager - Supply Chain Management Autoliv's primary goal is to Save More Lives. Our ... We will be more than glad to chat with you about your experience and your career goals. In our ...
Transformation Manager - Supply Chain Management Autoliv's primary goal is to Save More Lives. Our ... We will be more than glad to chat with you about your experience and your career goals. In our ...
New York, NY · On-site
As Marqeta's CX Manager, you will be at the forefront of transforming customer experience into a ... Katie Clark, Head of Partner Operations & Experience Transformation Recruiter For This Role * Agata ...
New York, NY · On-site
As Marqeta's CX Manager, you will be at the forefront of transforming customer experience into a ... Katie Clark, Head of Partner Operations & Experience Transformation Recruiter For This Role * Agata ...
Richmond, VA · On-site
$99K - $137K/yr
Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...
Richmond, VA · On-site
$99K - $137K/yr
Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...
$99K - $137K/yr
Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...
$99K - $137K/yr
Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...
$95K - $131K/yr
Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...
$95K - $131K/yr
Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...
Manager, Accounting Transformation Venteon is currently seeking an experienced Accounting Manager for a newly created Manager, Accounting Transformation, opening with a rapidly growing company that ...
Manager, Accounting Transformation Venteon is currently seeking an experienced Accounting Manager for a newly created Manager, Accounting Transformation, opening with a rapidly growing company that ...
Houston, TX · On-site
$96K - $132K/yr
Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...
Houston, TX · On-site
$96K - $132K/yr
Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...
Davenport, IA · On-site
$95K - $131K/yr
Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...
Davenport, IA · On-site
$95K - $131K/yr
Experience supporting finance transformation, operating model design, process redesign, or digital finance initiatives * Experience leading project workstreams or teams and managing cross-functional ...
$33K - $39.7K
8% of jobs
$44.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.5K
23% of jobs
$46.5K - $53.2K
6% of jobs
$53.2K - $59.9K
8% of jobs
The median wage is $61.3K / yr.
$59.9K - $66.6K
18% of jobs
$66.6K - $73.4K
8% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$73.4K - $80.1K
9% of jobs
$80.1K - $86.8K
6% of jobs
$86.8K - $93.5K
3% of jobs
$93.5K - $100.3K
4% of jobs
$100.3K - $107K
4% of jobs
$33K
$66.1K
$107K
| Aspect | Customer Experience Transformation Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Strategic overhaul of customer experience processes and initiatives | Managing customer service teams and daily support operations |
| Required Skills | Change management, data analysis, customer journey mapping | Team leadership, communication, problem-solving |
| Work Environment | Cross-departmental projects, strategic planning sessions | Customer support centers, call centers, service teams |
| Industry Usage | Used in organizations aiming for experience innovation | Common in retail, hospitality, and service industries |
The Customer Experience Transformation Manager focuses on strategic initiatives to improve overall customer experience, often working across departments. In contrast, the Customer Service Manager handles day-to-day customer support operations. Both roles require strong communication skills, but the Transformation Manager emphasizes change management and strategic planning, while the Service Manager concentrates on team management and service delivery.
Cities with the most Customer Experience Transformation Manager job openings:
States with the most job openings for Customer Experience Transformation Manager jobs include:
The top searched job categories for Customer Experience Transformation Manager jobs are:
$60 - $70/hr
Full-time
Posted 4 days ago
Overview
CTG is seeking to fill a Program Manager – Digital Transformation opening for our client in New Castle, DE.
Location: New Castle, DE
Duration: 12 months
A Project Manager in the Customer & Experience Transformation field is a versatile professional who excels in managing both the big-picture strategic aspects and the intricate details of a project. They possess a deep understanding of the client's business, industry, and customer needs, enabling them to recommend and implement effective digital marketing solutions. The Project Manager establishes project governance models, facilitates project planning, and oversees resource allocation. They are experienced in various project management methodologies, including IBM Design Thinking, Agile, DevOps, Scrum, SAFe, LeSS, and SDLC. By effectively balancing strategic thinking and leadership with attention to detail, a Project Manager in Customer & Experience Transformation ensures successful project outcomes that meet client expectations.
Required skills:
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $60 to $70. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
Sourced by ZipRecruiter
We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.
1,001 - 5,000 Employees
Buffalo, NY, US
1966
