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Customer Experience Transformation Manager Jobs (NOW HIRING)

SIA

AI Transformation Manager

Houston, TX · On-site

... and customer outcomes * Assess current business processes and operating models to identify high ... Experience leading complex cross-functional programs from strategy through implementation

Moss

Finance Transformation Manager

Fort Lauderdale, FL · On-site

Experience with financial software systems (e.g., ERP systems such as Oracle Fusion) and a solid ... FINANCE TRANSFORMATION MANAGER JOB LOCATION: FORT LAUDERDALE, FL CLASSIFICATION: FULL TIME - EXEMPT ...

Ingrammicro

Platform Transformation Manager

Buffalo, NY · On-site

$141K/yr

... customer relations. * Four year college degree (or additional relevant experience in a related ... Change & Transformation Management - Drive adoption of new ways of working and support business ...

Safe-Guard Products International

$130 - $180/hr

Demonstrated hands-on experience with Dynamics 365 Finance & Operations and having participated in ... customer service. Safe-Guard Products International is an equal opportunity employer and gives ...

New

AGCO

Strategy & Transformation Manager

North Metro, GA · On-site +1

The Manager, Strategy & Transformation will join the global S&T team in North America, initially ... Your Experience and Qualifications * Bachelor's degree, 2-5 years of work experience in large ...

Socket.dev

Accounting Transformation Manager

Atlanta, GA · On-site

$120 - $180/hr

Demonstrated hands‑on experience with Dynamics 365 Finance & Operations and having participated ... customer service. Safe-Guard Products International is an equal opportunity employer and gives ...

New

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Customer Experience Transformation Manager information

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$33K

$66.1K

$107K

How much do customer experience transformation manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer experience transformation manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Transformation Manager vs Customer Service Manager?

AspectCustomer Experience Transformation ManagerCustomer Service Manager
Primary FocusStrategic overhaul of customer experience processes and initiativesManaging customer service teams and daily support operations
Required SkillsChange management, data analysis, customer journey mappingTeam leadership, communication, problem-solving
Work EnvironmentCross-departmental projects, strategic planning sessionsCustomer support centers, call centers, service teams
Industry UsageUsed in organizations aiming for experience innovationCommon in retail, hospitality, and service industries

The Customer Experience Transformation Manager focuses on strategic initiatives to improve overall customer experience, often working across departments. In contrast, the Customer Service Manager handles day-to-day customer support operations. Both roles require strong communication skills, but the Transformation Manager emphasizes change management and strategic planning, while the Service Manager concentrates on team management and service delivery.

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Customer Experience Transformation Manager jobs near you
Infographic showing various Customer Experience Transformation Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Transformation Manager

Human Ventures, LLC.

Indianapolis, IN • On-site

$90 - $120/hr

Other

Medical, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Transformation Manager

Position at Ziff Davis – a key role supporting the VP in modernizing and optimizing Accounts Payable processes, moving from a manual-intensive environment to a future‑ready, automated, highly efficient operation.

Key Responsibilities
  • Lead Process Transformation:
    • Develop and execute a comprehensive strategy to transform the end‑to‑end AP function.
    • Analyze current manual workflows, identify bottlenecks, and propose innovative solutions.
    • Lead initiatives to further automate payment processing.
    • Explore process transformation opportunities in other accounting areas (AR, GL, etc.).
  • Technology Implementation:
    • Manage implementations of credit card and expense automation software, and identify additional use cases for these programs.
    • Serve as the primary liaison between AP, IT, and external vendors during technology rollouts.
    • Ensure new systems integrate seamlessly with the existing ERP (Oracle Fusion) and other financial platforms.
  • Change Management & Training:
    • Create a clear communication plan to manage change with the AP team and stakeholders.
    • Develop and deliver training materials for new systems and processes.
    • Foster a culture of continuous improvement and data‑driven decision‑making within the AP department.
  • Stakeholder Collaboration:
    • Partner with Procurement, Treasury, and business units to align AP processes with company objectives.
    • Report on project progress, key metrics, and ROI to senior leadership.
  • Policy & Control:
    • Review and update AP policies and procedures to match new automated workflows.
    • Enhance internal controls and ensure compliance with regulatory requirements.
Job Qualifications
  • Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
  • 12–15 years of experience in Accounts Payable or related finance function and 5–7 years leading people.
  • Proven experience leading large‑scale process improvement or transformation projects.
  • Expertise in AP automation software (e.g., Coupa, Medius, Tipalti, AvidXchange, Navan) a plus.
  • Experience with corporate credit card program administration.
  • Strong understanding of accounting principles, financial controls, and AP best practices.
  • Exceptional project management, communication, and change management skills.
  • Experience with major ERP systems (e.g., Oracle, SAP, Microsoft Dynamics).
  • Certifications such as PMP or similar project management credential are a plus.
Benefits

Competitive salary, robust health and wellness‑focused benefits, paid time off, and a supportive work‑life balance. Employees enjoy professional growth opportunities, mentorship programs, and recognition awards.

Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) promotes fairness, equal opportunity, and belonging, enabling our employees worldwide to thrive.

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