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Customer Experience Program Manager Jobs in Virginia

Clarity Innovations

Program Manager

Herndon, VA · On-site

Role We are seeking an experienced Program Manager to lead and oversee complex software development ... operational customers * Experience working within or alongside organizations with a Cyber ...

Cherokee Federal

Program Manager

Arlington, VA · On-site

Cherokee Federal is seeking a highly experienced Program Manager to support Federal Government clients and their mission. The On-Site Program Manager will act as the primary interface between the ...

HRUCKUS

Program Manager

Arlington, VA · On-site

$180K/yr

HRUCKUS is looking for an experienced Program Manager to manage a large, complex security contract serving as Key Personnel and ensuring flawless contract performance at the facility. Position ...

Graham Technologies

Program Manager

Norfolk, VA · On-site

Graham Technologies is seeking a highly experienced Program Manager to lead the execution ... IT services supporting customers marine and aviation mission environments.Location: Hybrid ...

Aery Aviation LLC

Program Manager

Newport News, VA · On-site

$125K - $150K/yr

Who We Are Looking For Aery Aviation, LLC is seeking an experienced Program Manager (PM) to lead a ... Customer satisfaction and quality performance outcomes. * Achievement of safety and contract ...

IDS International

Program Manager

Arlington, VA · On-site

Shift times are general hours; some projects may require earlier, or later reporting based on customer requirements. IDS is seeking an experienced Program Manager to lead, oversee, and execute ...

J5 Consulting

IT Program Manager

Chantilly, VA · On-site

$119K - $120K/yr

The IT Program Manager will oversee program management and system integration, ensuring successful ... customers. • Demonstrated experience organizing and communicating both verbally and written to ...

Bowhead

Program Manager

King George, VA · On-site

$120K - $180K/yr

Bowhead seeks an experienced Program Manager to lead a multidisciplinary team supporting the Naval Surface Warfare Center Dahlgren Division (NSWCDD) Test & Evaluation Division (E40 Why Bowhead?

Bowhead

Program Manager

King George, VA · On-site

$120K - $180K/yr

Bowhead seeks an experienced Program Manager to lead a multidisciplinary team supporting the Naval Surface Warfare Center Dahlgren Division (NSWCDD) Test & Evaluation Division (E40 Why Bowhead?

BLN24

Program Manager

Mclean, VA · On-site

BLN24 has an exciting opportunity for an experienced Program Manager supporting the National Oceanic and Atmospheric Administration. Serving as the primary interface with NOAA leadership, the Program ...

BryceTech

Program Manager

Arlington, VA

BryceTech is seeking an experienced Program Manager to lead a team providing financial management ... customer engagement. Responsibilities: * Provide overall leadership and oversight of contract ...

BryceTech

Program Manager

Arlington, VA · On-site

BryceTech is seeking an experienced Program Manager to lead a team providing financial management ... customer engagement. Responsibilities: * Provide overall leadership and oversight of contract ...

BryceTech

Program Manager

Arlington, VA · On-site

BryceTech is seeking an experienced Program Manager to lead a team providing financial management ... customer engagement. Responsibilities: * Provide overall leadership and oversight of contract ...

DecisionPoint | Cortek

Program Manager

Alexandria, VA

DecisionPoint seeks an experienced Program Manager to oversee enterprise-scale IT service delivery ... Enterprise ticketing platforms (ServiceNow). * CRM/contact center systems (Salesforce). * Workforce ...

BLN24

Program Manager

Mclean, VA · On-site

BLN24 has an exciting opportunity for an experienced Program Manager supporting the National Oceanic and Atmospheric Administration. Serving as the primary interface with NOAA leadership, the Program ...

Leidos

Program Manager

Chantilly, VA

$131K - $237K/yr

This Mission Solutions Business Area within Leidos has an opening for an experienced Program ... The PM should have exceptional communication and customer relationship management abilities, a ...

Leidos

Program Manager

Chantilly, VA · On-site

$131K - $237K/yr

The PM should have exceptional communication and customer relationship management abilities, a ... Experience in cloud environments and fluency and eagerness to adopt AI is strongly preferred. The ...

Leidos

Program Manager

Chantilly, VA · On-site

$131K - $237K/yr

This Mission Solutions Business Area within Leidos has an opening for an experienced Program ... The PM should have exceptional communication and customer relationship management abilities, a ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Virginia

Customer Experience Program Manager information

See Virginia salary details

$8

$53

$84

How much do customer experience program manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer experience program manager in Virginia is $53.62, according to ZipRecruiter salary data. Most workers in this role earn between $35.77 and $68.89 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Virginia?

For Customer Experience Program Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Virginia look for?

The top searched job categories for Customer Experience Program Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Experience Program Manager jobs?

Cities in Virginia with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $111,521 per year, or $53.6 per hour.

Program Manager

Clarity Innovations

Herndon, VA • On-site

Full-time

Re-posted 17 days ago

Job description

Clarity Innovations is a trusted national security partner, dedicated to safeguarding our nation's interests and delivering innovative solutions that empower the Intelligence Community (IC) and Department of Defense (DoD) to transform data into actionable intelligence, ensuring mission success in an evolving world.
Our mission-first software and data engineering platform modernizes data operations, utilizing advanced workflows, CI/CD, and secure DevSecOps practices. We focus on challenges in Information Warfare, Cyber Operations, Operational Security, and Data Structuring, enabling end-to-end solutions that drive operational impact.
We are committed to delivering cutting-edge tools and capabilities that address the most complex national security challenges, empowering our partners to stay ahead of emerging threats and ensuring the success of their critical missions. At Clarity, we are people-focused and set on being a destination employer for top talent, offering an environment where innovation thrives, careers grow, and individuals are valued. Join us as we continue to lead innovation and tackle the most pressing challenges in national security.
Role
We are seeking an experienced Program Manager to lead and oversee complex software development programs supporting federal clients in the Washington, DC area. The ideal candidate brings 6-10 years of experience managing technical programs from inception through delivery, with demonstrated expertise in Agile leadership, program financial management, contract execution, and stakeholder engagement within a classified environment.
This role will manage the full program lifecycle, including proposal support, execution oversight, budget management, risk tracking, and contract compliance, ensuring successful delivery aligned with organizational objectives and client expectations.
Responsibilities
  • Provide strategic oversight for multiple concurrent software development projects in Agile or hybrid environments, ensuring all scope, schedule, cost, and quality objectives are achieved.
  • Drive performance through clear communication, disciplined execution, and proactive risk management to deliver successful outcomes.
  • Oversee the full financial and contractual lifecycle of programs, including budgeting, forecasting, and EAC reporting.
  • Lead pricing strategies, contract modifications, and compliance across FFP, T&M, and Cost Plus contract types, ensuring alignment with SOW deliverables and financial objectives.
  • Act as the primary liaison between technical teams, executive leadership, and government stakeholders.
  • Build and sustain trusted partnerships, communicating program progress, risks, and strategic priorities to ensure transparency and alignment across all levels.
  • Support capture and proposal efforts by shaping RFP responses, technical narratives, and pricing strategies.
  • Contribute to business growth through collaboration with capture, finance, and technical teams to position the organization for continued success.
  • Foster a collaborative, high-performance culture that emphasizes accountability, innovation, and continuous improvement.
Minimum Qualifications
  • Active TS/SCI clearance
  • 6-10 years of experience in program/project management within Agile software development or IT systems integration
  • General knowledge of managing programs in DoD, IC, or Federal civilian agencies (FAR, DFARS)
  • General knowledge of Program financials (RFPs, ROMs, ETCs, contract types, and SOWs)
  • General knowledge of contract management and compliance (DCMA, DCAA)
  • General knowledge of Managing Indirect Rate Structures (G&A, overhead, fringe)
  • Demonstrated experience engaging senior stakeholders and cross-functional teams
  • Excellent communication, negotiation, and presentation skills
  • Strong knowledge of Agile methodologies and SDLC frameworks
Preferred Experience
  • PMP, CSM, CSPO, or ACP certifications
  • Experience managing complex High-Risk Research and Development projects to include transition of technologies to other operational customers
  • Experience working within or alongside organizations with a Cyber Operations mission
Location
  • Washington, DC (onsite or hybrid local presence required)
  • Remote candidates will not be considered due to clearance and customer interaction requirements.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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