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Customer Experience Program Manager Jobs in Virginia

BLN24

Program Manager

Mclean, VA · On-site

BLN24 has an exciting opportunity for an experienced Program Manager supporting the National Oceanic and Atmospheric Administration. Serving as the primary interface with NOAA leadership, the Program ...

BLN24

Program Manager

Mclean, VA · On-site

BLN24 has an exciting opportunity for an experienced Program Manager supporting the National Oceanic and Atmospheric Administration. Serving as the primary interface with NOAA leadership, the Program ...

BryceTech

Program Manager

Arlington, VA

BryceTech is seeking an experienced Program Manager to lead a team providing financial management ... customer engagement. Responsibilities: * Provide overall leadership and oversight of contract ...

BryceTech

Program Manager

Arlington, VA · On-site

BryceTech is seeking an experienced Program Manager to lead a team providing financial management ... customer engagement. Responsibilities: * Provide overall leadership and oversight of contract ...

DecisionPoint | Cortek

Program Manager

Alexandria, VA · On-site

DecisionPoint seeks an experienced Program Manager to oversee enterprise-scale IT service delivery ... Enterprise ticketing platforms (ServiceNow). * CRM/contact center systems (Salesforce). * Workforce ...

J5 Consulting

IT Program Manager

Chantilly, VA · On-site

$119K - $120K/yr

The IT Program Manager will oversee program management and system integration, ensuring successful ... customers. • Demonstrated experience organizing and communicating both verbally and written to ...

NTT DATA Services

Program Manager

Arlington, VA · Hybrid

$117K - $195K/yr

We are seeking an experienced Program Manager to lead a large, complex enterprise IT engineering and operations support program within a highly secure, mission-driven federal environment. This ...

NTT DATA Services

Program Manager

Arlington, VA · On-site

$117K - $195K/yr

We are seeking an experienced Program Manager to lead a large, complex enterprise IT engineering and operations support program within a highly secure, mission-driven federal environment. This ...

NTT DATA Services

Program Manager

Arlington, VA · Hybrid

$117K - $195K/yr

We are seeking an experienced Program Manager to lead a large, complex enterprise IT engineering and operations support program within a highly secure, mission-driven federal environment. This ...

Pathoras Old Boggart

PROGRAM MANAGER

Chantilly, VA · On-site

Description PROGRAM MANAGER - ALL LEVELS TS/SCI with Poly Required Required Education and ... Demonstrated experience with customer engagement efforts and supporting multiple concurrent ...

Pathoras Old Boggart

PROGRAM MANAGER

Mclean, VA

PROGRAM MANAGER - ALL LEVELS TS/SCI with Poly Required Required Education and Experience * Bachelor ... Demonstrated experience with customer engagement efforts and supporting multiple concurrent ...

Pathoras Old Boggart

PROGRAM MANAGER

Reston, VA

PROGRAM MANAGER - ALL LEVELS TS/SCI with Poly Required Required Education and Experience * Bachelor ... Demonstrated experience with customer engagement efforts and supporting multiple concurrent ...

Tria Federal

Program Manager

Arlington, VA · On-site

The Program Manager will be responsible for ensuring all program objectives are achieved on time ... of 15 years' experience supporting U.S. Government contracts and customers and/or project ...

Pathoras Old Boggart

PROGRAM MANAGER

Chantilly, VA

PROGRAM MANAGER - ALL LEVELS TS/SCI with Poly Required Required Education and Experience * Bachelor ... Demonstrated experience with customer engagement efforts and supporting multiple concurrent ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Virginia

Customer Experience Program Manager information

See Virginia salary details

$8

$53

$84

How much do customer experience program manager jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer experience program manager in Virginia is $53.62, according to ZipRecruiter salary data. Most workers in this role earn between $35.77 and $68.89 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How much does a customer experience manager earn?

The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

Is a program manager a high paying job?

A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in Virginia? For Customer Experience Program Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in Virginia look for? The top searched job categories for Customer Experience Program Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Experience Program Manager jobs? Cities in Virginia with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Virginia as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $111,521 per year, or $53.6 per hour.

Program Manager

BLN24

Mclean, VA • On-site

Full-time

Medical, Dental, Vision

Posted 23 days ago

Job description

Job Title: Program Manager   
Position Overview: 

BLN24 has an exciting opportunity for an experienced Program Manager supporting the National Oceanic and Atmospheric Administration. Serving as the primary interface with NOAA leadership, the Program Manager provides strategic direction, operational oversight, workforce leadership, and performance management across multiple research and mission-support initiatives. The ideal candidate is a proven leader with experience managing complex Federal programs, large portfolios, and geographically dispersed teams in dynamic, mission-focused environments. 

 
Key Responsibilities: 

  • Serve as the primary point of contact between NOAA and contractor personnel for all contract-related matters.  

  • Provide overall leadership and oversight of contract operations, personnel, subcontractors, and task order activities to ensure compliance with quality, cost, schedule, technical, and contractual requirements.  

  • Experience developing and implementing program management plans, staffing plans, project schedules, risk management processes, governance frameworks, and performance reporting mechanisms. 

  • Provide executive briefings, status updates, presentations, and recommendations to NOAA leadership, CORs, Program Managers, and other stakeholders.  

  • Monitor progress against milestones, deliverables, and performance objectives; implement corrective actions and oversee Quality Control Plans to ensure high-quality products and services.  

  • Lead workforce planning, recruitment, onboarding, retention, and resource allocation to ensure readiness and continuity of operations, including execution of Transition-In and Transition-Out Plans.  

  • Oversee preparation and submission of project and financial reports and other contract deliverables, ensuring timely communication of program status, risks, and dependencies to NOAA stakeholders. 

 
Required Qualifications: 

  • Bachelor's Degree in Management, Business Administration, Engineering, Environmental Science, or related scientific, technical, or management discipline. 

  • Current Project Management Professional (PMP) certification. 

  • Minimum ten (10) years of progressively responsible experience managing complex Federal programs, contracts, task orders, or multidisciplinary teams. 

  • Demonstrated experience managing cost, schedule, staffing, technical performance, risk, quality, and deliverables for Federal or mission-support programs. 

  • Strong organizational, analytical, problem-solving, and leadership skills with the ability to communicate effectively across executive, technical, and stakeholder audiences. 

  • Experience supporting NOAA, Department of Commerce, or other Federal scientific, environmental, or research organizations. 

  • Ability to obtain and maintain required NOAA facility, security, and IT access. 


What BLN24 brings to the Game:
BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of — physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans.

 
  • You can join one of the fastest growing companies headquartered in the Washington DC Metro Area.  We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability.
  • Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home.
BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
 

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