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Customer Experience Program Manager Jobs in Virginia

IA Recruiting

Program Manager

Stafford, VA · On-site

We are seeking an experienced Program Manager to lead cross-functional initiatives across construction operations. This role will drive production performance, oversee key programs, and partner ...

Upcoresolutions

Program Manager

Stafford, VA

About the Role Our client is seeking an experienced Program Manager to lead cross-functional initiatives across construction operations. This role will drive production performance, oversee key ...

Diaconia

Program Manager

Quantico, VA · On-site

$155K - $170K/yr

Job Type Full-time Description Diaconia is seeking an experienced Program Manager to serve as Key ... Facilitate customer meetings, program reviews, technical exchanges, and status briefings. Quality ...

Diaconia LLC

Program Manager

Quantico, VA

$155K - $170K/yr

Description Diaconia is seeking an experienced Program Manager to serve as Key Personnel supporting ... Facilitate customer meetings, program reviews, technical exchanges, and status briefings. Quality ...

Rincon Research Corp

Program Manager

Chantilly, VA · On-site

$240K - $260K/yr

Rincon Research Corporation (RRC), an employee-owned company, is seeking an experienced Program ... Customer Service: Ability to translate customer/user feedback into tasks that keep the team focused ...

New

VTG

Program Manager

Arlington, VA · On-site

$120K - $175K/yr

Overview VTG is seeking an experienced Program Manager to lead a large-scale professional and ... Customer Engagement * Build strong working relationships with USMS Headquarters leadership ...

kgs

Program Manager

Washington, DC · On-site

The customer may need support as needed at other locations: Warrenton, VA, Atlantic City, NJ ... We are seeking an experienced Program Manager to lead and oversee all aspects of a major technical ...

kgs

Program Manager

Warrenton, VA

The customer may need support as needed at other locations: Warrenton, VA, Atlantic City, NJ ... We are seeking an experienced Program Manager to lead and oversee all aspects of a major technical ...

Core One

Program Manager

Williamsburg, VA

We are seeking a highly organized and experienced Program Manager to oversee the planning, execution, and delivery of a technical training course with multiple sessions throughout the year. This role ...

Core One

Program Manager

Williamsburg, VA · On-site

We are seeking a highly organized and experienced Program Manager to oversee the planning, execution, and delivery of a technical training course with multiple sessions throughout the year. This role ...

IDS International

Program Manager

Arlington, VA · On-site

Shift times are general hours; some projects may require earlier, or later reporting based on customer requirement s. IDS is seeking an experienced Program Manager to lead, oversee, and execute ...

Graham Technologies

Program Manager

Norfolk, VA · On-site

Graham Technologies is seeking a highly experienced Program Manager to lead the execution ... IT services supporting customers marine and aviation mission environments. Location: Hybrid ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in Virginia

Customer Experience Program Manager information

See Virginia salary details

$8

$53

$84

How much do customer experience program manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer experience program manager in Virginia is $53.62, according to ZipRecruiter salary data. Most workers in this role earn between $35.77 and $68.89 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in Virginia?

For Customer Experience Program Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in Virginia look for?

The top searched job categories for Customer Experience Program Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Experience Program Manager jobs?

Cities in Virginia with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $111,521 per year, or $53.6 per hour.

Program Manager

IA Recruiting

Stafford, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking an experienced Program Manager to lead cross-functional initiatives across construction operations. This role will drive production performance, oversee key programs, and partner closely with plant leadership, engineering, and supply chain teams. 8 years of relevant experience required. Competitive salary and robust benefits package. This is a high-impact position focused on plant operations, continuous improvement, and program execution within a fast-paced industrial environment. Key Responsibilities Lead and manage multiple manufacturing and operations programs in the construction business from planning through execution Partner with plant operations, engineering, and supply chain to ensure on-time production and delivery Drive continuous improvement initiatives (Lean, Six Sigma, operational excellence) Oversee production planning, scheduling, and workflow optimization Manage program timelines, budgets, and performance metrics Identify risks within production, supply chain, and operations and implement mitigation plans Support capital projects, including equipment installation and process improvements Ensure compliance with safety standards (OSHA) and company policies Provide regular reporting and updates to senior leadership

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