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Customer Experience Operations Manager Jobs in Tennessee

R+L Carriers

Operations Manager

Arlington, TN · On-site

... Come and experience the difference with R+L Carriers R+L Carriers - Women in Trucking Company ... including, but not limited to, customer service, customer interaction, and operations.

Pivot Parking LLC

OPERATIONS MANAGER

Nashville, TN · On-site

Pivot Parking is an experienced, results-driven parking management firm with deep roots throughout ... Strong customer service, conflict resolution, and relationship management skills with clients ...

Staff Management

Operations Manager

Jackson, TN · On-site

$60K - $75K/yr

Education/Experience * Bachelor's degree with 4+ years of process management experience * 1+ years ... Strong interpersonal and customer service skills * Exceptional attention to detail Salary Range ...

Staff Management

Operations Manager

Jackson, TN · On-site

$60K - $75K/yr

Education/Experience * Bachelor's degree with 4+ years of process management experience * 1+ years ... Strong interpersonal and customer service skills * Exceptional attention to detail Salary Range ...

Home Depot

Operations Experience Manager

Cookeville, TN · On-site

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for ... Key Responsibilities: * 30% - Customer Service / Experience - Service Leadership: Champion the GET ...

LAZ Parking Georgia, LLC

Operations Manager

Memphis, TN · On-site

$65K - $75K/yr

Responsible for always delivering the highest level of customer service in the industry to our ... Must have parking experience/knowledge. * Valet and/or shuttle management also preferred.

Amazon

Operations Manager

Nashville, TN

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

La Vergne, TN

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Sr. Operations Manager

Memphis, TN · On-site

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

Segue HR LLC

Operations Manager

Memphis, TN · On-site

The Operations Manager partners closely with leadership to improve processes, oversee staff performance, ensure compliance, and deliver a consistent and high-quality client experience. Key ...

Amazon

Operations Manager

Nashville, TN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Madison, TN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Madison, TN

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Memphis, TN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Memphis, TN

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Crunch Fitness

Operations Manager

Altamont, TN · On-site

You'll be the first impression our members and team experience, making an immediate and lasting ... Sales-minded, customer-service driven, and results-oriented * Someone who embraces member retention ...

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Showing results 41-60

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Tennessee

Customer Experience Operations Manager information

See Tennessee salary details

$40.4K

$112.3K

$123K

How much do customer experience operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer experience operations manager in Tennessee is $112,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,600.00 and $121,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are the most commonly searched types of Customer Experience Operations jobs in Tennessee?

The most popular types of Customer Experience Operations jobs in Tennessee are:

What are popular job titles related to Customer Experience Operations Manager jobs in Tennessee?

For Customer Experience Operations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Tennessee look for?

The top searched job categories for Customer Experience Operations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Experience Operations Manager jobs?

Cities in Tennessee with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $112,252 per year, or $54 per hour.

Operations Manager

R+L Carriers

Arlington, TN • On-site

Full-time

Posted 12 days ago

Job description


Operations Manager, Starting at $72,000
Full-Time, Monday - Friday, 4:00pm-2:30am
Earn 1 week of vacation after 90 days of employment
Come and experience the difference with R+L Carriers
R+L Carriers - Women in Trucking
Company Culture
R+L Carriers has immediate need for a Operations Manager to plan, organize, manage, and direct service center operations at our Arlington, TN Service Center. This person oversees and is directly involved in all phases of the service center operation including, but not limited to, customer service, customer interaction, and operations.
Responsibilities include:
  • Front-line Supervisors, Driver, and Freight Handler Management
  • Lead, educate, and develop employees
  • Maintaining staffing levels for Dock, Linehaul, and City operations
  • Prepare and implement action plans to ensure planned productivity and service goals are met
  • Prepare and manage safety, security, and loss prevention procedures in accordance with Company, OSHA, and DOT guidelines.
  • Responsible for ensuring clean and safe working condition of the facility and equipment
  • Ensure quality freight handling procedures are followed
  • Interpret, implement, and enforce Service Center Work Instructions and Company policies.
  • Ensure the timely dispatching of LTL Loads
  • Other duties as assigned by the Service Center Manager

Requirements:
  • Candidates must have proven leadership experience. Must have the ability to lead in a fast-paced environment.
  • Strong Organizational / Communication / and Logistical skills with solid problem-solving abilities.
  • Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and common LTL best practices, preferred.
  • Knowledge of all aspects of ensuring quality freight handling techniques preferred.
  • Must have computer skills, and be proficient with Microsoft Office products.
  • Knowledge of the City, and surrounding areas

Preferred candidates will have:
  • Operations management experience in the LTL industry is STRONGLY preferred

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