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Customer Experience Operations Manager Jobs in Tennessee

Austin Allen Company, LLC

Operations Manager

Memphis, TN

$90K - $120K/yr

This company is a solid, well-established company that values their employees and customers. They ... Minimum requirements for this Maintenance Manager position: · SAP Experience in a manufacturing ...

NATIONS DRY OUT

Operations Manager

Nashville, TN · On-site

$70K - $130K/yr

Position Overview We are seeking an experienced, highly motivated Operations Manager to lead and ... Deliver exceptional customer service while managing multiple priorities simultaneously ...

New

NATIONS DRY OUT

Operations Manager

Nashville, TN · On-site

$70K - $130K/yr

Position Overview We are seeking an experienced, highly motivated Operations Manager to lead and ... Deliver exceptional customer service while managing multiple priorities simultaneously ...

New

Waste Management

Operations Manager

Memphis, TN · On-site

Job Summary Preferred: 2 years of Transportation Management experience. This role is responsible ... Visits customers and customer sites to evaluate and resolve safety issues, seeking service ...

Waste Management

Operations Manager

Memphis, TN · On-site

Job Summary Preferred: 2 years of Transportation Management experience. This role is responsible ... Visits customers and customer sites to evaluate and resolve safety issues, seeking service ...

Tier1usa

Operations Manager

Memphis, TN · On-site

$60 - $80/hr

Responsible for always delivering the highest level of customer service in the industry to our ... Must have parking experience/knowledge. * Valet and/or shuttle management also preferred.

Blankenship Cpa Group

Operations Manager

Brentwood, TN · On-site

$100 - $125/hr

Project Management Skills 3. Client Experience Optimization * Improve client‑facing operational ... processes such as onboarding, communications, portal use, document flow, and response tracking.

LAZ Parking Georgia, LLC

Operations Manager

Memphis, TN · On-site

$65K - $75K/yr

Responsible for always delivering the highest level of customer service in the industry to our ... Must have parking experience/knowledge. * Valet and/or shuttle management also preferred.

Socket.dev

Operations Manager

Nashville, TN · On-site

$100 - $125/hr

Fraport's experience is the gold standard for customer-centric airport development, management and concession operation, with two of Fraport USA's airports ranked in USA Today's Top Ten Airports for ...

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Customer Experience Operations Manager information

See Tennessee salary details

$40.4K

$112.3K

$123K

How much do customer experience operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer experience operations manager in Tennessee is $112,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,600.00 and $121,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are the most commonly searched types of Customer Experience Operations jobs in Tennessee?

The most popular types of Customer Experience Operations jobs in Tennessee are:

What are popular job titles related to Customer Experience Operations Manager jobs in Tennessee?

For Customer Experience Operations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Tennessee look for?

The top searched job categories for Customer Experience Operations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Experience Operations Manager jobs?

Cities in Tennessee with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $112,252 per year, or $54 per hour.

Operations Manager (Operations Manager II)

DHL

Memphis, TN • On-site

$72K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 326 frontline employees who took The Breakroom Quiz

35th of 64 rated delivery companies

Job description

Operations Manager (Operations Manager II)
The Operations Manager II role has a national salary range of $72,000 - $85,000.
For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management - you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.
With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.
Job Description
  • Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
  • Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
  • Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
  • Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
  • Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
  • Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
  • Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
  • Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education and Experience
  • Bachelor's degree or equivalent experience, preferred.
  • 1+ years logistics industry experience, required.
  • 2+ years of experience in a supervisory or management role, required.
  • Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Our Organization is an equal opportunity employer.

What DHL employees say

Pay

Benefits

Hours and flexibility

Workplace

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing and personal services

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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