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Operations Associate
We are searching for an experienced Operations Associate at our Nashville, TN office.
Operations Associate - Nashville
Full Time
Nashville, TN
About theCompany:
Wilton Re is an industry leader in the life (re)insurance space, specializingin the acquisition of in force life insurance and annuities. We are experiencedindustry specialists focused on the risk, capital and operational needs of ourclients' businesses. We provide our clients with the services they need from inforce transactions and product development to underwriting and new businessstrategies.
Wilton Re has the resources and expertise to pursue and successfullymanage the largest life and annuity transactions in the market.
Position Summary:
The Operations Associate plays a critical role in supporting enterpriseoperations, regulatory compliance, and third-party administrator (TPA)oversight. This position is responsible for conducting operational reviews,supporting complaint investigations, and ensuring adherence to regulatory andcontractual requirements across Wilton Re's U.S. life insurance entities.
This role requires stronganalytical, problem-solving, and communication skills, with the ability tocollaborate across internal teams, TPAs, regulators, and legal partners.
Role Responsibilities:
Operational Oversight& TPA Management
Support oversight of Third-Party Administrators (TPAs), including review of escalated cases requiring procedural guidance or exception handling.
Identify and assess deviations from established procedures or operational guidelines; collaborate with internal teams to implement corrective actions.
Evaluate operational processes and recommend enhancements to improve efficiency, risk mitigation, and service delivery.
Audit, Controls &Process Improvement
Conduct audits of operational activities, including call monitoring, transaction reviews, and workflow evaluations.
Identify control gaps or failures and recommend improvements to strengthen the control environment.
Analyze audit findings and trends to support continuous improvement initiatives and service enhancements.
Perform financial and compliance reviews of TPA disbursements to ensure adherence to contractual, accounting, and business requirements.
Complaint Management &Regulatory Support
Coordinate complaint intake and investigation with TPAs to ensure timely, accurate, and well-documented responses.
Research and analyze policyholder issues, gather supporting data, and draft or review formal responses.
Serve as a point of contact for state insurance departments and policyholders, ensuring clear and professional communication.
Support regulatory inquiries, examinations, and market conduct reviews.
Risk, Compliance &Legal Coordination
Collaborate with Legal to research cases, compile documentation, and support resolution strategies.
Monitor and track operational and complaint-related issues to ensure timely resolution and identification of systemic risks.
Provide support for regulatory mandates, including DOI emergency orders and FEMA-related compliance requirements.
Reporting & Analytics
Audit, reconcile, and interpret operational reports for accuracy and completeness.
Maintain logs and documentation of key operational data and issue tracking.
Prepare and deliver periodic reports to management, clients, and stakeholders.
Participate in client-facing meetings to discuss service performance, trends, and operational improvements.
Project & InitiativeSupport
Support strategic initiatives related to system enhancements, compliance improvements, and operational transformation.
Assist in defining business requirements and validating system changes through testing and implementation.
Ensure timely and effective execution of projects aligned with business objectives.
Disbursement Oversight
Review high-risk or exception-based disbursement requests for accuracy and compliance.
Provide directions to TPAs on recovery efforts for improper or erroneous disbursements.
Basic Qualifications:
Minimum 5 years of experience in the life insurance industry, including at least 3 years in policyholder services or operations.
Demonstrated ability to work effectively with TPAs, regulators, and internal stakeholders.
Strong written and verbal communication skills, particularly in handling complex or sensitive complaints.
Proficiency in Microsoft Office applications (Excel, Word, etc.).
Excellent analytical, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Self-motivated with the ability to work independently and collaboratively across distributed teams.
Pay/Location
Nashville, TN
Hybrid Structure
Minimal to no travel required
Basesalary/hourly rate range for this position in Nashville, TN is between $60,000and $85,000 Please note that specific compensation decisions are based upon avariety of job-related factors as permitted by law, including geographiclocation, credentials, skills, education, training, and experience.
Base salary is just one component of Wilton Re's total compensationpackage for employees. Additional compensation includes annualperformance-based bonus, 401K with employer contribution, and profit-sharingprogram. Employee may also be eligible for long-term incentives. All incentivesand benefits are subject to the applicable plan terms.
What WeOffer:
Competitive vacation and sick time, including company-paid holidays, floating holidays and early closing days
401(k) plan with employer contribution - US Employees Only
Profit Sharing Program
Competitive parental leave
Health, vision, dental, and life insurance, including access to health and wellness programs
Actuarial Development Program (ADP) for Actuarial employees taking exams
Employee Assistance Program (EAP)
Current hybrid working environment
Employee Engagement Events and various committees on site to join
Wilton Restrives to attract, develop, and retain a diverse workforce. We are committedto providing an inclusive and accessible work environment where all associatesfeel valued, respected, and supported. Our commitment to inclusivity isreflected in the safeguards, policies, and commitments we have in place toremove barriers and provide equal opportunities to prospective and currentassociates, without discrimination. A Human Resources representative isavailable to consult with applicants who require accommodation in the applicationor recruitment process. Any information shared by the applicant about anaccommodation will be treated as confidential.
To All RecruitmentAgencies: Please do not send any resumes or solicitations regarding open positions toWilton Re employees unless you have been requested to work on this position orother positions with Wilton Re; please reach out to your main point of contact.Wilton Re is not responsible for any fees related to unsolicited resumes.