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Customer Experience Operations Manager Jobs in Tennessee

JM Hunter Group

Operations Manager

Memphis, TN

... customer experience. The ideal candidate will have experience managing a building materials ... Lead, coach, and develop operations team members * Manage inventory accuracy, purchasing, and ...

Eco Properties LLC

Operations Manager

Chattanooga, TN · On-site

$70 - $90/hr

The Holiday Inn Downtown Chattanooga is seeking a dedicated and experienced Operations Manager to oversee the daily operations of our full-service hotel. The ideal candidate will have a strong ...

Five Below

Customer Experience Manager

Memphis, TN · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

Five Below

Customer Experience Manager

Memphis, TN · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

US Brick

Operations Manager

Nashville, TN · On-site

Description Position Summary The Operations Manager - Middle Tennessee is responsible for ... Customer Experience * Ensure locations consistently deliver a professional, responsive, and ...

US Brick

Operations Manager

Nashville, TN · On-site

The Operations Manager serves as the connection between location-level execution and broader ... Customer Experience * Ensure locations consistently deliver a professional, responsive, and ...

Bonnell Aluminum

Customer Experience Specialist

Carthage, TN · On-site

$16.50 - $20.75/hr

... manage, and balance customer requirements with the operational capacity and capability of the ... Salesforce experience preferred * Effective verbal and written communication skills * Excellent ...

Bonnell Aluminum

Customer Experience Specialist

Carthage, TN · On-site

$16.50 - $20.75/hr

Customer Experience Specialist Reporting to the Customer Experience Manager of the Carthage, TN ... manage, and balance customer requirements with the operational capacity and capability of the ...

Bonnell Aluminum

Customer Experience Specialist

Carthage, TN · On-site

$16.50 - $20.75/hr

... manage, and balance customer requirements with the operational capacity and capability of the ... Salesforce experience preferred * Effective verbal and written communication skills * Excellent ...

Bonnell Aluminum

Customer Experience Specialist

Carthage, TN · On-site

$16.50 - $20.75/hr

... manage, and balance customer requirements with the operational capacity and capability of the ... Salesforce experience preferred * Effective verbal and written communication skills * Excellent ...

Zoaka Logistics

Operations Manager

La Vergne, TN

$55K - $65K/yr

... and customer experience standards. Pay: $55,446.58 - $65,182.98 per year Duties & Responsibilities: * Daily Operations Management: Oversee all daily delivery operations, including route planning ...

THREAD BANK

Customer Experience Specialist

Nashville, TN · On-site

$17.25 - $21.50/hr

Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for ... as Operations, to complete the customer inquiry journey. Escalates complex questions or ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Tennessee

Customer Experience Operations Manager information

See Tennessee salary details

$40.4K

$112.3K

$123K

How much do customer experience operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer experience operations manager in Tennessee is $112,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,600.00 and $121,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are the most commonly searched types of Customer Experience Operations jobs in Tennessee?

The most popular types of Customer Experience Operations jobs in Tennessee are:

What are popular job titles related to Customer Experience Operations Manager jobs in Tennessee?

For Customer Experience Operations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Tennessee look for?

The top searched job categories for Customer Experience Operations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Experience Operations Manager jobs?

Cities in Tennessee with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $112,252 per year, or $54 per hour.

Operations Manager

JM Hunter Group

Memphis, TN

Full-time

Posted 12 days ago

Job description

A leading specialty building materials supplier is seeking an experienced Operations Manager to oversee daily operations and help drive continued growth at their Memphis, TN location. This is an excellent opportunity for a hands-on leader who can improve operational efficiency, develop a strong team, and deliver an exceptional customer experience.


The ideal candidate will have experience managing a building materials distribution operation with a strong background in warehouse management, logistics, inventory control, and team leadership.

Key Responsibilities:

  • Oversee daily branch and warehouse operations
  • Lead, coach, and develop operations team members
  • Manage inventory accuracy, purchasing, and product flow
  • Improve operational processes and efficiency
  • Coordinate logistics, deliveries, and customer service support
  • Partner with sales teams to ensure customer satisfaction
  • Maintain a strong safety culture and organized work environment

Qualifications:

  • Operations or management experience within building materials, distribution, or related industries
  • Experience leading a warehouse or branch operation
  • Strong understanding of inventory management, logistics, and process improvement
  • Excellent leadership, communication, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment

Compensation: Competitive base salary, performance incentives, excellent benefits, and a strong opportunity for long-term career growth with an established organization.



JM Hunter Group logo

About JM Hunter Group

Sourced by ZipRecruiter

At JM Hunter Group, we know how vital your work is. We source the talent and executive leadership to keep your business competitively moving forward. We focus on finding professionals at every stage of their career in lumber, building materials, millwork, truss manufacturing, and construction related industries. A personal touch is present in every part of our process. High level collaboration with clients and candidates alike, creates lasting professional partnerships. We have over twenty years’ experience gaining industry knowledge, building our network, and serving the companies that define the present and future of the building materials industry. JM Hunter Group has formed a reputation based upon consistent and quality service to clients and candidates alike. Build your company and your career with a firm who understands your professional needs.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Burleson, TX, US

Year founded

2000

Social media

Twitter

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