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Customer Experience Operations Manager Jobs in Spring Hill, TN

US Brick

Operations Manager

Nashville, TN · On-site

Description Position Summary The Operations Manager - Middle Tennessee is responsible for ... Customer Experience * Ensure locations consistently deliver a professional, responsive, and ...

US Brick

Operations Manager

Nashville, TN · On-site

The Operations Manager serves as the connection between location-level execution and broader ... Customer Experience * Ensure locations consistently deliver a professional, responsive, and ...

THREAD BANK

Customer Experience Specialist

Nashville, TN · On-site

$17.25 - $21.50/hr

Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for ... as Operations, to complete the customer inquiry journey. Escalates complex questions or ...

Thread Bank

Customer Experience Specialist

Nashville, TN · On-site

$17.25 - $21.50/hr

Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for ... as Operations, to complete the customer inquiry journey. Escalates complex questions or ...

Paradigm Oral Surgery

Operations Manager

Franklin, TN · On-site

Paradigm Oral Health is looking for someone with multi-site Dental Practice Management experience for a patient-focused company. As the Regional Operations Manager, you will play a pivotal role in ...

New

Tesla

Customer Experience Specialist

Nashville, TN · On-site

$17.25 - $21.50/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

landa

Operations Manager

Nashville, TN · On-site

$100 - $125/hr

Hands‑on experience specifically with Zoho (CRM/Desk/Flow) and/or n8n. * Telecom / MVNO / healthcare operations background. * Experience working with an external support / BPO vendor. * Exposure to ...

BrightView

Operations Manager

Nashville, TN · On-site

Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience * Project Management: Lead and coordinate ...

Tesla

Customer Experience Specialist

Franklin, TN · On-site

$17.50 - $22/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Blankenship Cpa Group

Operations Manager

Brentwood, TN · On-site

$85 - $125/hr

Project Management Skills 3. Client Experience Optimization * Improve client‑facing operational ... processes such as onboarding, communications, portal use, document flow, and response tracking.

Socket.dev

Operations Manager

Nashville, TN · On-site

$90 - $120/hr

Fraport's experience is the gold standard for customer-centric airport development, management and concession operation, with two of Fraport USA's airports ranked in USA Today's Top Ten Airports for ...

New

Amazon

Operations Manager

Nashville, TN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

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Showing results 1-20

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Spring Hill, TN

Customer Experience Operations Manager information

See Spring Hill, TN salary details

$41.8K

$116.3K

$127.4K

How much do customer experience operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer experience operations manager in Spring Hill, TN is $116,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Spring Hill, TN?

For Customer Experience Operations Manager jobs in Spring Hill, TN, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Spring Hill, TN look for?

The top searched job categories for Customer Experience Operations Manager jobs in Spring Hill, TN are:

What cities near Spring Hill, TN are hiring for Customer Experience Operations Manager jobs?

Cities near Spring Hill, TN with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Spring Hill, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $116,294 per year, or $55.9 per hour.

Power Operations Manager | Residential Generator Operations

Liberty Service Partners

Nashville, TN

$100K - $150K/yr

Full-time

Posted 3 days ago

New

Job description

Power Operations Manager | Residential Generator Operations

Liberty Service Partners is looking for an experienced Power Operations Manager to help lead and strengthen residential generator operations across multiple locations within a designated division.

This is a hands-on operational leadership role for someone who knows the generator business inside and out. You’ll partner closely with General Managers and local teams to improve performance across installation, service, and maintenance operations, establish consistent best practices, strengthen safety and quality, and build teams capable of supporting continued growth.

What You’ll Own
  • Power Operations Performance: Drive operational goals across generator installation, service, and maintenance, helping local teams improve productivity, capacity, efficiency, and execution.
  • Installation: Help locations improve installation capacity, cycle times, scheduling, quality, and overall field execution from sold job through completed installation.
  • Service amp; Maintenance: Strengthen generator service and preventative maintenance operations, including scheduling, technician productivity, maintenance agreement execution, response times, and customer experience.
  • Operational Best Practices: Establish and reinforce consistent processes across power locations while identifying opportunities to improve efficiency and scalability.
  • Safety amp; Quality: Champion a strong safety culture and ensure teams consistently meet expectations for workmanship, compliance, quality, and customer experience.
  • Staffing amp; Capacity: Partner with local leadership and recruiting to identify staffing needs and ensure installation, service, and maintenance teams have the capacity to support demand and growth.
  • Training amp; Development: Help onboard, train, and develop operational leaders, technicians, installers, electricians, and other power team members. Share best practices across locations and raise the standard of performance throughout the division.
  • Performance Management: Monitor operational KPIs, identify gaps and opportunities, and work directly with local leaders to develop and execute improvement plans.
  • Cross-Location Support: Serve as a resource to General Managers and operational leaders, helping troubleshoot challenges and implement solutions across multiple businesses.
  • Continuous Improvement: Identify opportunities to improve processes, tools, training, scheduling, dispatching, material management, field execution, and overall customer experience.
What We’re Looking For
  • 5+ years of management experience within a residential power/generator operation required
  • Strong, hands-on knowledge of residential standby generators required
  • Demonstrated experience managing generator installation, service, and maintenance operations
  • Strong understanding of residential generator workflows, including installation, permitting, electrical requirements, troubleshooting, preventative maintenance, scheduling, dispatching, materials, safety, and quality control
  • Proven ability to improve productivity, operational efficiency, capacity, and consistency
  • Experience hiring, training, coaching, and developing field teams and operational leaders
  • Experience managing operational KPIs and using data to identify opportunities and drive accountability
  • Strong communication and leadership skills with the ability to influence and support teams across multiple locations
  • Ability and willingness to travel regularly throughout the assigned division
What Success Looks Like

You’ll help our power locations operate more effectively and consistently across the entire customer lifecycle - from installation through ongoing service and maintenance.

Success means increasing operational capacity, improving productivity and efficiency, strengthening safety and quality, developing stronger teams, and implementing scalable practices that help each location deliver a great customer experience while continuing to grow.

Why Liberty Service Partners

Liberty Service Partners partners with leading residential home service businesses across the country, providing the resources, expertise, and support they need to grow while maintaining the local teams and customer relationships that made them successful.

As our power platform continues to grow, this role will have the opportunity to directly influence how we operate, develop our teams, and scale residential generator services across the organization.

Apply