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Customer Experience Operations Manager Jobs in Spring Hill, TN

Amazon

Sr. Operations Manager

Murfreesboro, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

Kayla's HR Co

Arcade Operations Manager

Brentwood, TN · On-site

$50 - $70/hr

Lead a team of game enthusiasts to deliver exceptional customer experiences * Maintain arcade games ... Management experience in retail, hospitality, or entertainment * Strong problem-solving abilities ...

TJX Companies

Customer Experience Coordinator

Smyrna, TN · On-site

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Smyrna, TN · On-site

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Franklin, TN

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Smyrna, TN

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Franklin, TN

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Smyrna, TN

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Franklin, TN · On-site

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Marshalls

Customer Experience Coordinator

Franklin, TN · On-site

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... management and Associates when setting and addressing priorities; provides progress updates ...

TJX Companies

Customer Experience Coordinator

Franklin, TN

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Smyrna, TN · On-site

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Smyrna, TN · On-site

$14.50 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Spring Hill, TN

Customer Experience Operations Manager information

See Spring Hill, TN salary details

$41.8K

$116.3K

$127.4K

How much do customer experience operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer experience operations manager in Spring Hill, TN is $116,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are popular job titles related to Customer Experience Operations Manager jobs in Spring Hill, TN?

For Customer Experience Operations Manager jobs in Spring Hill, TN, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Spring Hill, TN look for?

The top searched job categories for Customer Experience Operations Manager jobs in Spring Hill, TN are:

What cities near Spring Hill, TN are hiring for Customer Experience Operations Manager jobs?

Cities near Spring Hill, TN with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Spring Hill, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $116,294 per year, or $55.9 per hour.

Hospitality Customer Experience Manager

Ricoh USA, Inc.

Nashville, TN • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 16 days ago

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

69th of 157 rated electronics manufacturers

Job description


Hospitality Customer Experience Manager
POSITION PROFILE
Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The Hospitality, Customer Experience Manager supervises the day-to-day operations of Managed Services staff, with a primary focus on the delivery of hospitality, concierge, and workplace services. This role requires a high degree of customer interaction and serves as a representative of both Ricoh's culture and the customer's culture.
Job Duties and Responsibilities
  • Responsible for conference room booking, room conflict resolution, travel arrangements, and expense reporting.
  • Manage and resolve conference room scheduling conflicts.
  • Collaborate with cross-functional teams, including AV, IT, Facilities, and Concierge teams, to coordinate events and client meetings.
  • Responsible for the appearance and maintenance of all hospitality and facilities areas.
  • Support clients and team members through excellent communication and professional customer service.
  • Prepare for key client visits and coordinate with Building Security staff.
  • Convert monthly operational volumes into the Ricoh Monthly Management Report and create customized reports for clients.
  • Oversee catering programs and ensure quality standards are maintained.
  • Work closely with Facilities Management to ensure the functionality and maintenance of meeting spaces.
  • Develop and maintain Standard Operating Procedures (SOPs) for visitor access and special requests.
  • Ensure SOPs are consistently followed, including mail procedures, visitor access, new hire processes, and office seating arrangements.
  • Conduct Client Lead Communication Meetings and maintain daily communication with internal and external clients.
  • Maintain communication with Site Managers and provide guidance regarding employee relations and performance issues.
  • Coordinate catering and beverage orders and collaborate with Hospitality Managers, staff, reception teams, office support, and building management as needed.
  • Process and follow up on all catering orders, while providing daily guidance to Hospitality Specialists regarding workflow, catering logistics, events, and service delivery.
  • Manage vendor relationships, validate vendor invoices, and submit invoices for processing.
  • Provide advanced administrative support, including typing, proofreading, editing documents, coordinating projects, planning events, organizing meetings, and supporting firm initiatives.
  • Manage and/or assist with internal and external events, office-wide projects, and special events for client organizations.
  • Develop and introduce new ideas for team-building activities and employee engagement events.
  • Assist with kitchen maintenance, supply stocking, and inventory tracking.
  • Greet visitors and guests, verify attendance against guest lists, issue visitor badges, and provide parking validation when necessary.
  • Serve as a company concierge for guests, clients, and staff, including providing facility tours.
  • Coordinate meeting catering with support staff and external catering vendors.
  • Maintain and update company phone directories and speed-dial lists.
  • Schedule meeting rooms and ensure proper room setup, supplies, and readiness prior to meetings.
  • Support additional departmental and non-client-related business activities as required.
  • Assist with day-to-day facilities management activities as needed.
  • Create proposals within customer systems.
  • Provide support to executive-level, client-facing personnel.
  • Coordinate vendor procurement and support special projects.
  • Process invoicing, interact with customers, assist in maintaining acceptable profit levels, and ensure customer expectations are met.
  • Represent the cultures and values of both Ricoh and the customer organization.
  • Perform other duties as assigned.
Qualifications (Education, Experience, and Certifications)
  • High School Diploma or equivalent required; college education is a plus.
  • One (1) to three (3) years of experience in the hospitality, customer service, or service industry preferred.
  • Proficient computer skills, including Microsoft Office applications:
    • Outlook
    • Outlook Calendar
    • Word
    • Excel
    • PowerPoint
Knowledge, Skills, and Abilities
  • Excellent written and verbal communication skills.
  • Outstanding customer service and interpersonal skills.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Ability to establish goals by defining and prioritizing realistic objectives.
  • Ability to stay current with emerging technologies and industry trends.
  • Advanced knowledge of MRM (Meeting Room Management) software and reporting.
  • Knowledge of Skype Client and Bridge Operator Console.
  • Knowledge of iVisitor guest check-in software.
  • Strong event planning, coordination, and organizational skills.
  • Proficiency in workplace productivity services, including:
    • Visual communication services
    • Meeting room services
    • Facilities and workplace management services
Working Conditions, Mental and Physical Demands
  • Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
  • Work assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions, as well as prepare, provide, and communicate a wide range of information.
  • Minimal physical effort is required. The position is primarily sedentary but may involve walking, standing, bending, reaching, and lifting or carrying items typically weighing less than 10 pounds (e.g., papers, files, books, and office supplies).
  • Requires moderate manual dexterity and the regular use of office equipment, including keyboards, calculators, and other basic tools requiring hand-eye coordination.
  • Typically requires a flexible work schedule.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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