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Customer Experience Operations Manager Jobs in Spring Hill, TN

United Power

Operations Manager

Nashville, TN · On-site

Summary The Operations Manager in the Electrical Construction industry isresponsible for overseeing ... preferred). • Experience: Minimum of 5-7 years of experiencein the electrical construction ...

Arcade Fun Zone

Arcade Operations Manager

Brentwood, TN

$50 - $70/hr

Lead a team of game enthusiasts to deliver exceptional customer experiences * Maintain arcade games ... Management experience in retail, hospitality, or entertainment * Strong problem-solving abilities ...

First Watch

Operations Manager

Nashville, TN · On-site

... lunch experience for their customers. In fact, we like to say, we love our employees more than ... Puts their supervisory skills to work, making sure daily operations runs according to plan and with ...

First Watch

Operations Manager

Nashville, TN · On-site

... lunch experience for their customers. In fact, we like to say, we love our employees more than ... Puts their supervisory skills to work, making sure daily operations runs according to plan and with ...

Wilsonbank

Retail & Operations Manager

Smyrna, TN · On-site

The Retail & Operations Manager I reports to the Chief Experience Officer and provides excellent service and support to team members and customers while demonstrating the Company's values and ...

Wilsonbank

Retail & Operations Manager

Smyrna, TN · On-site

$60 - $80/hr

The Retail & Operations Manager I reports to the Chief Experience Officer and provides excellent service and support to team members and customers while demonstrating the Company's values and ...

TJX Companies

Customer Experience Coordinator

Smyrna, TN · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Smyrna, TN · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Smyrna, TN · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Franklin, TN · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Marshalls

Customer Experience Coordinator

Franklin, TN · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... management and Associates when setting and addressing priorities; provides progress updates ...

TJX Companies

Customer Experience Coordinator

Franklin, TN · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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Showing results 41-60

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Spring Hill, TN

Customer Experience Operations Manager information

See Spring Hill, TN salary details

$41.8K

$116.3K

$127.4K

How much do customer experience operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer experience operations manager in Spring Hill, TN is $116,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Spring Hill, TN?

For Customer Experience Operations Manager jobs in Spring Hill, TN, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Spring Hill, TN look for?

The top searched job categories for Customer Experience Operations Manager jobs in Spring Hill, TN are:

What cities near Spring Hill, TN are hiring for Customer Experience Operations Manager jobs?

Cities near Spring Hill, TN with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Spring Hill, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $116,294 per year, or $55.9 per hour.

Operations Manager

Pillsbury Winthrop Shaw Pittman LLP

Nashville, TN • On-site

$85K - $95K/yr

Full-time

Posted 26 days ago

Job description

Nashville, Tennessee
Job Description
Primary Responsibilities
The Operations Manager will provide organized, functional administrative operations, efficiently serving all employees by providing a safe, clean and pleasant first-class office work environment.
  • Budget development using On Budget
  • Review and approve facilities related invoices, preparing check requests when appropriate.
  • Monitor various budget categories to ensure within budget.
  • Provide management and oversight functions to Epiq.
  • Assist in space planning and construction/renovation efforts.
  • Maintain and update floor plans, as well as maintain construction, renovation and base building drawings.
  • Manage supplies and provide approval for special supply requests.
  • Provide input with respect to lease compliance.
  • Perform liaison functions with building management.
  • Manage inbound and outbound fax services.
  • Manage all inbound and outbound mail and courier services.
  • Manage mail metering equipment and replenish postage funds when necessary.
  • Manage security and safety program for office.
  • Mange building and office space access.
  • Manage parking activation and parking validation program.
  • Coordinate and manage local cab and sedan services.
  • Oversee set up of all new hire office space.
  • Manage visitor offices.
  • Oversee and conduct internal office moves.
  • Manage catering needs and kitchen supplies.
  • Manage the cleanliness and upkeep of all pantries, kitchens and breakrooms.
  • Ensure that all firm files are properly labeled and entered in Legal Key
  • Manage all off-site storage of files, recall files from storage and ensure boxes of files are clearly and correctly labeled.
  • When requested, properly dispose of files, ensuring Legal Key is properly annotated.
  • Maintain and reorder all records supplies such as boxes and labels.
  • Manage office recycling and confidential document destruction program.
  • Manage and provide oversight of all client services and reception functions.
  • Provide facilities and operations orientations for all new hires.

Qualifications
REQUIRED EDUCATION, KNOWLEDGE, AND EXPERIENCE
  • BA/BS and 7 - 10 years' progressive experience in the Facilities Management or related field.
  • Candidates with previous experience acting as Facilities Manager in a large professional services firm or law firm environment are preferred.

REQUIRED SKILLED AND ABILITIES
  • Experience with CAD drawing application.
  • Space management reporting.
  • Strong proficiency in Microsoft Office - Excel, PowerPoint, Word, and Outlook.
  • Project management experience is required.

PHYSICAL REQUIREMENTS
  • Ability to lift up to 50 pounds.
  • Ability to assemble furniture.
  • Must have the ability to maneuver under desks.

The expected salary range for this position is $85,000 - $95,000. Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.

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