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Customer Experience Operations Manager Jobs in Minnesota

Wylander

Operations Manager

Grand Rapids, MN · On-site

$75K - $85K/yr

... customer concerns and resolve operational issues quickly * Support after-hours/on-call rotation and emergency response planning Operations Manager Requirements: * 5+ years of management experience ...

Wylander

Operations Manager

Grand Rapids, MN

$75K - $85K/yr

... customer concerns and resolve operational issues quickly * Support after-hours/on-call rotation and emergency response planning Operations Manager Requirements: * 5+ years of management experience ...

Wylander

Operations Manager

Grand Rapids, MN · On-site

$80K/yr

... customer concerns and resolve operational issues quickly * Support after-hours/on-call rotation and emergency response planning Operations Manager Requirements: * 5+ years of management experience ...

Village Green

Operations Manager

Saint Paul, MN · On-site

Village Green seeks an experienced Operations Manager to assist the Property Manager with ... Prior Yardi/CRM experience a plus * Ability to work in a fast-paced environment * Exceptional ...

Village Green

Operations Manager

Saint Paul, MN · On-site

Village Green seeks an experienced Operations Manager to assist the Property Manager with ... Prior Yardi/CRM experience a plus * Ability to work in a fast-paced environment * Exceptional ...

EoS Fitness

Operations Manager

Houston, MN

... 4 years of customer service experience * Prior experience or strong interest in the fitness ... The Operations Manager must be intimately knowledgeable and up to date on all current company ...

CVS Health

Operations Manager

Detroit Lakes, MN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Experience as a retail manager or supervisor Education High School diploma or equivalent preferred ...

Switchback Medical

Operations Manager

Minneapolis, MN · On-site

$100K - $130K/yr

Education/Experience:  Bachelor's degree in operations management, business administration, or a related field; advanced degree is preferred.  Minimum of 5 years of experience in operations ...

Waste Management

Operations Manager

Rochester, MN

$74K - $80K/yr

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... High School Diploma (accredited) and two (2) years of relevant work experience. * Must be at least ...

Waste Management

Operations Manager

Rochester, MN · On-site

$74K - $80K/yr

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... High School Diploma (accredited) and two (2) years of relevant work experience. * Must be at least ...

LineQuest

Operations Manager

Cambridge, MN · On-site

This role requires strong leadership, operational management, and industry experience to meet ... The ideal candidate will have a solid understanding of P&L, employee development, and customer ...

Waste Management

Operations Manager

Burnsville, MN

$74K - $80K/yr

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... High School Diploma (accredited) and two (2) years of relevant work experience. * Must be at least ...

Waste Management

Operations Manager

Rochester, MN · On-site

$74K - $80K/yr

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... High School Diploma (accredited) and two (2) years of relevant work experience. * Must be at least ...

Line Quest, LLC

Operations Manager

Cambridge, MN · On-site

This role requires strong leadership, operational management, and industry experience to meet ... L, employee development, and customer satisfaction in a high-paced, compliance-driven environment.

Amazon

Senior Operations Manager

Woodbury, MN

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer ...

Amazon

Senior Operations Manager

Woodbury, MN · On-site

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer ...

In-home Care Llc

Operations Manager

Minneapolis, MN · On-site

$65K - $110K/yr

Experience: 3+ years of operations management or practice management experience, preferably in a healthcare, therapy, or childcare setting (ABA, speech, or occupational therapy center experience is a ...

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Showing results 41-60

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Minnesota

Customer Experience Operations Manager information

See Minnesota salary details

$43.6K

$121.1K

$132.7K

How much do customer experience operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer experience operations manager in Minnesota is $121,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the most commonly searched types of Customer Experience Operations jobs in Minnesota?

The most popular types of Customer Experience Operations jobs in Minnesota are:

What are popular job titles related to Customer Experience Operations Manager jobs in Minnesota?

For Customer Experience Operations Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Minnesota look for?

The top searched job categories for Customer Experience Operations Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Experience Operations Manager jobs?

Cities in Minnesota with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $121,131 per year, or $58.2 per hour.

Operations Manager

Wylander

Grand Rapids, MN • On-site

$75K - $85K/yr

Full-time

Retirement, PTO

Re-posted 13 days ago

Job description

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Grand Rapids, MN.


Operations Manager Compensation and Benefits:

  • $75K-$85K, annually
  • Company vehicle
  • Full Electronics Package
  • 401K, plus company match
  • PTO­­­­­

________________________________________________________________________________________

The Operations Manager is responsible for creating high levels of client satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of their services. The Operations Manager will exceed established standards of performance through continuous process improvement, training, and development of employees. They are seeking a candidate with exceptional leadership skills, to maintain a positive attitude and remain flexible and open-minded as the company continues to grow.

Operations Manager Responsibilities:

  • Oversee day-to-day mitigation operations for water, fire, mold, and biohazard losses
  • Manage and support mitigation supervisors, project managers, and field technicians
  • Ensure jobs are executed according to IICRC standards, safety regulations, and company SOPs
  • Schedule crews, equipment, and resourced to meet response time and production goals
  • Monitor job progress, quality control, and customer satisfaction from start to completion
  • Review scopes of work, estimates, and documentation to ensure accuracy and compliance
  • Coordinate with insurance adjusters, property managers, and clients as needed
  • Track KPIs
  • Oversee equipment inventory, maintenance, and warehouse organization
  • Train, coach, and develop mitigation staff; assist with hiring and performance management
  • Enforce safety protocols, PPE usage, and jobsite compliance
  • Handle escalated customer concerns and resolve operational issues quickly
  • Support after-hours/on-call rotation and emergency response planning

Operations Manager Requirements:

  • 5+ years of management experience within the construction industry
  • Proven ability to build, motivate and maintain a high performing team
  • Proficiency with the Microsoft® Office Suite (Word, Excel, PowerPoint, and Access) and internet and software Systems
  • Organizational and time management skills with the ability to prioritize a variety of tasks/projects
  • Self-motivated, responsible, and accountable. Identifies own learning needs and seeks appropriate steps to continue continual self-development
  • Bilingual
  • BA/BS required or equivalent experience

Keywords: management, construction, leadership

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