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Customer Experience Operations Manager Jobs in Minnesota

Five Below

Customer Experience Manager

Saint Paul, MN · On-site

$19/hr

  • Medical

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

UNRL

Customer Experience Manager

Saint Paul, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The UNRL Customer Experience Manager will lead our Customer Service Department to drive that mission forward. This role is ideal for someone with a strong background in customer service management ...

UNRL

Customer Experience Manager

Saint Paul, MN · On-site

$80K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The UNRL Customer Experience Manager will lead our Customer Service Department to drive that mission forward. This role is ideal for someone with a strong background in customer service management ...

Green Thumb

Operations Manager

Cottage Grove, MN · On-site

$100K - $140K/yr

The Role GTI is seeking an experienced Operations Manager to lead our production team. As Operations Manager, you'll coordinate with on the ground leadership to direct all the daily processes and ...

Green Thumb

Operations Manager

Cottage Grove, MN · On-site

The Role GTI is seeking an experienced Operations Manager to lead our production team. As Operations Manager, you'll coordinate with on the ground leadership to direct all the daily processes and ...

AgCountry

Customer Experience Specialist

Warren, MN · On-site

$18.25 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Experience Specialist , you will be the customer's point-of-contact, establishing ... Office Operations: * Responsible for tasks like managing invoices, maintaining office supplies ...

The Lyle Group

Customer Experience Specialist

Saint Cloud, MN · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Retirement

  • PTO

As a Customer Experience Specialist, you'll play an important role in delivering that experience ... Manage inbound calls and serve as the welcoming face of our St. Cloud office * Track and update ...

The Lyle Group

Customer Experience Specialist

Saint Cloud, MN · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Retirement

  • PTO

As a Customer Experience Specialist, you'll play an important role in delivering that experience ... Manage inbound calls and serve as the welcoming face of our St. Cloud office * Track and update ...

The Bernard Group Inc

Customer Experience Specialist

Chanhassen, MN · On-site

$39K - $43K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a dedicated Customer Experience Specialist to maintain strong customer relationships ... management skills * understand and maintain the confidential nature of company, employee and ...

The Bernard Group Inc

Customer Experience Specialist

Chanhassen, MN · On-site

$39K - $43K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a dedicated Customer Experience Specialist to maintain strong customer relationships ... management skills * understand and maintain the confidential nature of company, employee and ...

Durahome Painting Plus

Operations Manager

Saint Paul, MN · On-site

$85K/yr

Operations ManagerSaint Paul, MN | Full-Time Durahome Painting Plus is seeking a dynamic, results ... customer follow-up Customer Experience & Office Management * Maintain 95% or higher customer ...

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Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Minnesota

Customer Experience Operations Manager information

See Minnesota salary details

$43.6K

$121.1K

$132.7K

How much do customer experience operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer experience operations manager in Minnesota is $121,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the most commonly searched types of Customer Experience Operations jobs in Minnesota?

The most popular types of Customer Experience Operations jobs in Minnesota are:

What are popular job titles related to Customer Experience Operations Manager jobs in Minnesota?

For Customer Experience Operations Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Minnesota look for?

The top searched job categories for Customer Experience Operations Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Customer Experience Operations Manager jobs?

Cities in Minnesota with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $121,131 per year, or $58.2 per hour.

Customer Onboarding Operations Manager

multitech

Moundsview, MN

$142K/yr

Full-time

Posted 2 days ago

New

Job description

SUMMARY: As part of MultiTech’s new Revenue Operations function, the Customer Onboarding Operations Manager will play a key role in the company’s transition into a solution-sales organization. This role owns the customer journey from signed contract through steady-state adoption, to include designing and running the process that gets new customers to revenue faster, building the operational infrastructure (scorecards, metrics, reporting) that gives the commercial org visibility into account health, and acting as the connective tissue between Sales, Customer Success, and the customer. This is a highly cross-functional, process-and-data-driven role and requires someone who thinks like an operator: can design a workflow, instrument it, find the bottleneck, and fix it — while also being comfortable in front of customers running business reviews.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

 

Customer Onboarding & Lifecycle Management

  • Own the end-to-end customer onboarding process in support of the Sales team — continuously improve the experience to drive measurable reductions in time-to-revenue for new customers
  • Drive the day-to-day quoting process in collaboration with the Sales team; drive improvement in and systematization of quote generation over time, including governance and exception management
  • Support the creation of larger bid packages and supporting documentation, in collaboration with Sales, in pursuing larger customers and deals
  • Contribute to contract management process, coordinating contract workflows and helping standardize terms and documentation as the function scales
  • Build and maintain an onboarding scorecard that tracks progress, surfaces risk early, and holds cross-functional partners accountable to timelines
  • Define and report on core onboarding and customer experience metrics to inform commercial decision-making
  • Serve as the cross-functional link between customers, sales, and operations — translating recurring customer needs into repeatable, scalable process improvements

Pricing Operations

  • Lead pricing management and governance for both direct and channel customers, collaborating closely with Sales and Sales Ops to promulgate changes (as applicable)
  • Contribute to customer profitability analysis as part of key customer QBR cycles

 

QUALIFICATION REQUIREMENTS: 

EDUCATION AND/OR EXPERIENCE:

  • 5-8+ years in revenue operations, customer onboarding, customer success operations, or a related commercial/operations function — B2B, ideally hardware, IoT, or technical/complex-sale environments
  • Strong analytical and reporting skills — comfortable building and maintaining scorecards/dashboards and translating data into a narrative for leadership
  • Track record of designing or overhauling a process end-to-end and proving impact with metrics (e.g., reduced time-to-revenue, improved onboarding completion rates)
  • Experience coordinating contract or deal-desk workflows a plus
  • Systems fluency (CRM, CS platform, contract management tools); process documentation/mapping experience preferred

PHYSICAL DEMANDS: 

  • Lifting requirements up to 25 pounds.
  • Requires sitting for periods of time and occasional standing.
  • Use hands to finger, handle or feel.
  • Requires travel using all modes of transportation.
  • Requires a valid passport.

 

WORK ENVIRONMENT: 

  • Working conditions are normal for an office environment. Minimal noise.
  • Our Minnesota facility includes a manufacturing environment. Moderate noise level. Machinery operation requires the use of safety equipment to include but not limited to; safety glasses, hearing protection, wrist and shoe straps, and ESD smock. Loose fitting clothing and jewelry are not permitted. No food is allowed in the manufacturing area. No cell phone use allowed in manufacturing area unless approved by management.

 

EQUIPMENT AND TOOLS USED: 

Laptop computer

Standard office equipment

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