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Customer Experience Manager Jobs in Indiana (NOW HIRING)

Mr Handyman

Customer Experience Specialist

Granger, IN · On-site

$16 - $20/hr

Customer Experience Specialist Join Our Dynamic Team at Mr. Handyman - Office Professional Needed ... Lead Management & Scheduling: Handle inbound and outbound calls, schedule appointments, and ...

Mr. Handyman

Customer Experience Specialist

Granger, IN · On-site

$16 - $20/hr

Lead Management & Scheduling: Handle inbound and outbound calls, schedule appointments, and ... Customer Relations: Assist customers through their projects, manage expectations, and ensure ...

Mr.Handyman

Customer Experience Specialist

South Bend, IN

$17.50 - $21.75/hr

Lead Management & Scheduling: Handle inbound and outbound calls, schedule appointments, and ... Customer Relations: Assist customers through their projects, manage expectations, and ensure ...

Mr. Handyman

Customer Experience Specialist

South Bend, IN · On-site

$17.50 - $21.75/hr

Lead Management & Scheduling: Handle inbound and outbound calls, schedule appointments, and ... Customer Relations: Assist customers through their projects, manage expectations, and ensure ...

Tesla

Customer Experience Specialist

Indianapolis, IN · On-site

$17 - $21.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Ingersoll Rand

Customer Experience Associate

Connersville, IN · On-site

$14.25 - $19.25/hr

Customer Experience Associate BH Job ID: 4562 SF Job Req ID: 19053 Ingersoll Rand is an equal ... Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor ...

New

Continental Services

Guest Experience Manager

Indianapolis, IN · Hybrid

$17.25 - $19.50/hr

Manage field-based Guest Experience Specialists and hybrid/remote Customer Service Representatives, including scheduling, coaching, coverage, training, workflow support, and accountability. * Service ...

Fresh Thyme

Experience Manager

Carmel, IN · On-site

The Customer Experience Manager is responsible for managing all aspects of the Front End Department including staffing, in-store and digital customer experience and key metrics. They are required to ...

Tesla

Seasonal Customer Experience Specialist

Indianapolis, IN · On-site

$17 - $21.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Allegion

Manager, Product Experience

Carmel, IN · On-site

Manager, Product Experience-Carmel, IN (Hybrid) Qualified candidates must be legally authorized to ... Customer facing Use Cases development and User Interface standards * Bluetooth and Wi-Fi product ...

Allegion

Manager, Product Experience

Carmel, IN · On-site

Manager, Product Experience-Carmel, IN (Hybrid) Qualified candidates must be legally authorized to ... Customer facing Use Cases development and User Interface standards * Bluetooth and Wi-Fi product ...

New

Allegion Canada Inc.

Manager, Product Experience

Carmel, IN · On-site

$110 - $140/hr

Manager, Product Experience-Carmel, IN (Hybrid) Qualified candidates must be legally authorized to ... Customer facing Use Cases development and User Interface standards * Bluetooth and Wi-Fi product ...

New

TJX Companies

Customer Experience Coordinator

Muncie, IN · On-site

$16.75 - $21.75/hr

Managing multiple tasks simultaneously while meeting objectives. Leading associates, coaching ... Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Indiana

Customer Experience Manager information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do customer experience manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer experience manager in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.
What are the most commonly searched types of Customer Experience jobs in Indiana? The most popular types of Customer Experience jobs in Indiana are:
What are popular job titles related to Customer Experience Manager jobs in Indiana? For Customer Experience Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Indiana look for? The top searched job categories for Customer Experience Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Experience Manager jobs? Cities in Indiana with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $55,189 per year, or $26.5 per hour.

Customer Experience Specialist

Mr Handyman

Granger, IN • On-site

$16 - $20/hr

Other

Re-posted 22 days ago

Mr. Handyman rating

5.4

Company rating: 5.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

255th of 278 rated repair and maintenance companies

Job description

Customer Experience Specialist

Join Our Dynamic Team at Mr. Handyman – Office Professional Needed!

Location: South Bend Area

About Mr. Handyman:

As one of the nation's most respected home repair and maintenance companies, Mr. Handyman is renowned for our exceptional service, quality work, and unwavering commitment to our "Done Right Promise." We value our team members highly, ensuring that we hire only the best. Join us, and be part of a team that not only builds careers but also upholds the highest standards of the industry.

Why Choose Mr. Handyman?

  • Competitive Compensation: Attractive pay with opportunities for advancement.
  • Professional Growth: Work alongside a team of skilled Service and Office Professionals dedicated to delivering outstanding customer experiences.
  • Balanced Work Life: Enjoy flexible scheduling with no late evenings—work Monday to Friday, 8:00 AM to 5:30 PM, and occasional Saturdays from 8:00 AM to 12:00 PM.
  • Supportive Environment: Benefit from industry-leading software and systems while taking pride in applying your skills in our varied and challenging work settings.

Role Overview:

  • Lead Management & Scheduling: Handle inbound and outbound calls, schedule appointments, and maintain effective communication with clients.
  • Customer Relations: Assist customers through their projects, manage expectations, and ensure satisfaction.
  • Operational Coordination: Oversee daily schedules for service professionals to optimize efficiency and service delivery.
  • Customer Loyalty: Use our proven Mr. Handyman Way to consistently deliver experiences that impress and create lifelong customers.

Performance Evaluation Criteria:

  • Quality of Work: Deliver services that meet and exceed customer expectations.
  • Customer Satisfaction: Achieve high levels of customer satisfaction through excellent service delivery.
  • Operational Efficiency: Ensure tasks are completed well and in a timely manner.

What We Expect:

  • Cultural Fit: Fully aligned with our company culture and values.
  • Drive and Initiative: Self-starter with the ability to multitask and deliver results.
  • Communication Skills: Excellent verbal and written communication skills are crucial.

Job Requirements:

  • Location: Must reside within the South Bend area.
  • Experience: At least 6 years in an office environment with significant phone and computer usage.
  • Education: Minimum of 2 years of college education.

Benefits & Compensation:

  • We offer a compensation package that is competitive within the industry and discussed in detail during the hiring process.

Apply Now:

Are you ready to advance your career with Mr. Handyman? If you meet our requirements and are excited about making a significant impact, we would love to hear from you. Apply today and join a team that prides itself on excellence and customer satisfaction.

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