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Customer Experience Manager Jobs in Pendleton, IN

Birge & Held

Customer Experience Associate

Noblesville, IN · On-site

$15.50 - $20.75/hr

... Customer Experience Associate plays a pivotal role in delivering exceptional customer service to ... Track and manage all leasing data, including prospects, applications, and resident information ...

Vomela

Customer Experience Advisor

Indianapolis, IN · On-site

$65K/yr

Strategic Account Management * Evaluate customer requirements and recommend solutions regarding ... Customer Experience and Continuous Improvement * Act as a trusted consultant regarding print ...

Vomela

Customer Experience Advisor

Indianapolis, IN · On-site

$65K/yr

Strategic Account Management * Evaluate customer requirements and recommend solutions regarding ... Customer Experience and Continuous Improvement * Act as a trusted consultant regarding print ...

Vomela

Customer Experience Advisor

Indianapolis, IN · On-site

$65K/yr

Strategic Account Management * Evaluate customer requirements and recommend solutions regarding ... Customer Experience and Continuous Improvement * Act as a trusted consultant regarding print ...

Home Depot

Pro Experience Manager

Indianapolis, IN · On-site

Pro Experience Managers (Pro XM) are members of the store leadership team responsible for ... The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Pendleton, IN

Customer Experience Manager information

See Pendleton, IN salary details

$23.7K

$56.2K

$97.9K

How much do customer experience manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer experience manager in Pendleton, IN is $56,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What job categories do people searching Customer Experience Manager jobs in Pendleton, IN look for?

The top searched job categories for Customer Experience Manager jobs in Pendleton, IN are:

What cities near Pendleton, IN are hiring for Customer Experience Manager jobs?

Cities near Pendleton, IN with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Pendleton, IN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $56,205 per year, or $27 per hour.

Customer Experience Associate

The LaSalle Group

Indianapolis, IN • On-site

$20 - $25/hr

Contractor

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

LaSalle Network is partnering with our client, a growing consumer products organization in Indianapolis, to hire a Customer Experience Associate known for creating innovative, high-quality products and delivering a great customer experience.
Responsibilities
  • Manage customer inquiries and requests across email and other communication channels, ensuring timely and professional resolution.
  • Process customer orders accurately and maintain up-to-date information within internal systems.
  • Review inventory availability and order details to ensure accurate and efficient order fulfillment.
  • Manage a high volume of customer cases and support requests while maintaining service-level expectations.
  • Provide proactive order updates and resolve customer issues through effective communication and problem-solving.
  • Collaborate cross-functionally with internal teams to support customer satisfaction and operational efficiency.

Qualifications
• Bachelor's degree preferred
• Previous customer service, administrative, operations, internship, or support experience is a plus.
• Excellent written and verbal communication skills
• Strong attention to detail and commitment to accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong work ethic and willingness to learn
Key Details
Employment Type: Contract-to-Hire
Compensation: $20-$25/hour
Location: Indianapolis, IN
Work Model: Onsite
Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit: https://www.thelasallenetwork.com/consultants/
Jessica Black
Project Manager
LaSalle Network
#LI-JB1
#LNOSHR
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.

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