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Customer Service Manager Jobs in Pendleton, IN (NOW HIRING)

Resource Hub

Customer Service Manager

Indianapolis, IN · On-site

Summary The Customer Service Manager under the direct supervision of the Director of Customer Experience, shall have responsibility for overseeing incoming phone calls and responding to patient ...

Infrahire

Service Manager

Indianapolis, IN · On-site

This role is responsible for managing service personnel, supporting customer retention and account growth, maintaining operational standards, and partnering with branch leadership to achieve overall ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Pendleton, IN

Customer Service Manager information

See Pendleton, IN salary details

$23.7K

$56.2K

$97.9K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Pendleton, IN is $56,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Pendleton, IN?

The most popular types of Customer Service jobs in Pendleton, IN are:

What job categories do people searching Customer Service Manager jobs in Pendleton, IN look for?

The top searched job categories for Customer Service Manager jobs in Pendleton, IN are:

What cities near Pendleton, IN are hiring for Customer Service Manager jobs?

Cities near Pendleton, IN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Pendleton, IN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $56,205 per year, or $27 per hour.

Customer Service Manager

Resource Hub

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.
As we continue to expand our reach, we're looking to addindividuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you're supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.
Why You Should Apply
  • We offer health, dental, and vision benefits plus HSA incentives
  • 401 (k) match with personal finance seminars and one-on-one assistance
  • Tuition Reimbursement
  • Training and Orientation at our Headquarters in Indianapolis
  • Mentorship Onboarding Program
  • Employee Recognition Program
  • Leadership Development Program
  • Health and well-being initiatives through our Employee Assistance Program

For prompt communication, we encourage applicants to opt into texting during the application process.
Summary
The Customer Service Manager under the direct supervision of the Director of Customer Experience, shall have responsibility for overseeing incoming phone calls and responding to patient inquiries regarding products, shipments, service, deliveries, and complaints.
Essential Functions:
  • Supervise and manage a team of 10 to 20 employees
  • Monitor daily production and work with employees to maximize performance
  • Meet with employees on a weekly basis as one on one
  • Manage timecards, PTO, and coordinating work schedules
  • Monitor staffing and proactively hire to maintain staffing levels
  • Understand and maintain policy and procedure

Overview:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Must be a problems solver with proven experience
  • Must be a motivator and ability to increase team performance
  • Must be a self starter
  • Must be able to communicate effectively and professionally
  • Must be able to hold and execute policies and procedures

Education and Experience
  • Bachelor's Degree or higher required
  • Previous management experience required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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