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Customer Experience Manager Jobs in Pendleton, IN

Arbor Homes

Customer Care Area Manager

Indianapolis, IN · On-site

From the field, this role will manage the Customer Care team with overriding emphasis placed on ingraining the notion of superior customer experience throughout the team's mindset; to the degree that ...

Fleet Feet

Retail Manager

Fishers, IN · On-site

... customer experience. This role is about much more than managing people and processes. You'll be a mentor, motivator, and example of what it means to go above and beyond for customers and teammates ...

Walgreens

Customer Service Associate

Noblesville, IN · On-site

$13.50 - $18.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Indianapolis, IN · On-site

$13.75 - $19/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Carmel, IN · On-site

$13.75 - $19/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Noblesville, IN · On-site

$13.50 - $18.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Indianapolis, IN · On-site

$13.75 - $19/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

New Castle, IN · On-site

$13 - $18/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

New Castle, IN · On-site

$13 - $18/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Carmel, IN

$13.75 - $19/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Pendleton, IN

Customer Experience Manager information

See Pendleton, IN salary details

$23.7K

$56.2K

$97.9K

How much do customer experience manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer experience manager in Pendleton, IN is $56,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,800.00 per year, depending on experience, location, and employer.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What job categories do people searching Customer Experience Manager jobs in Pendleton, IN look for?

The top searched job categories for Customer Experience Manager jobs in Pendleton, IN are:

What cities near Pendleton, IN are hiring for Customer Experience Manager jobs?

Cities near Pendleton, IN with the most Customer Experience Manager job openings:

Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Pendleton, IN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $56,205 per year, or $27 per hour.

Customer Care Area Manager

Arbor Homes

Indianapolis, IN • On-site

Full-time

PTO

Re-posted 15 hours ago

Job description

About The Role:
Arbor Homes is currently looking for a Customer Care Area Manager. From the field, this role will manage the Customer Care team with overriding emphasis placed on ingraining the notion of superior customer experience throughout the team's mindset; to the degree that it becomes the sole conviction of the department and its members; enough so that the entire department sees each warranty issue as an opportunity to win over and impress our customers.
Why Arbor?
Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We are looking for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!
What Will You Be Doing?
  • Oversee, from the field, the daily operations of the individual CC managers, assuring that all non-negotiable processes and guidelines, especially those involving customer communication are adhered to, to the degree that the processes are the mindset of the department and its members.
  • Be a resource that can coach the team, group level and individuals. Set the expectations on how the department should and must operate.
  • Be a resource to Customer Advocate and understand NPS goals and how to get there.
  • Form working relations with Purchasing and Architecture to be a bridge between field and the department when research is needed or in spotting trends. Working relations with Sales and Construction will be needed as well.
  • Be aware of the budget and the mindset of it.
  • Interview potential hires with Director.
  • Be aware of companywide safety and subdivision appearance.
  • When required be involved directly with Customers. Understand how to create a reset with them and win them back over. Be able to teach this skill to others.
  • Manage PTO and expenses of direct reports. Conduct quarterly assessments and be responsible for disciplinary action through verbal and written warning and PIPs.
  • Be aware of the emergency line and help monitor the 'morning after' activities to assure it is working as it should.
  • Contribute to the weekly Area Manager meetings and monthly meetings with the CCM's.
  • Be the conduit between the field and the Director.

What Will You Bring?
  • 2 years residential construction experience
  • Experience in a residential construction customer service role preferred but not a must
  • Strong interpersonal skills to handle customer complaints professionally and maintain client relationships
  • Excellent conflict resolution and de-escalation skills
  • Customer oriented, outgoing, dependable & ethical
  • Excellent leadership and interpersonal skills
  • Ability to direct service teams, delegate tasks, and meet department goals
  • Ability to collaborate with internal teams and external subcontractors
  • Excellent time management and organizational skills
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong problem-solving and analytical skills
  • Ability to perform root cause analysis for defects and cost recovery
  • Clear written and verbal communication for internal coordination and customer updates
  • Hands on repair skills and familiarity with residential construction practices
  • Some small hand tools are required
  • Acceptable driving record to meet company requirements of on-site visits to job sites and customer locations
  • Must be willing to work a schedule of 8AM to 5PM M-F

This is subject to change based on needs or if special circumstances should arrive.
Arbor Homes is committed to creating an inclusive workplace. Arbor Homes is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Arbor Homes participates in E-Verify
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