Accessory Manager Jobs in Indiana (NOW HIRING)

JOB DUTIES:

Damage Assessment & Repair Responsibilities

• Accurately assess damage to determine appropriate repair methods and flat-rate labor time for each vehicle.
• Perform paintless dent repairs on stock inventory and customer vehicles using industry-standard tools and techniques, ensuring quality and customer satisfaction.
• Work on a variety of vehicles including, but not limited to, cars, trucks, and Sport Utility Vehicles (SUV’s).
• Ensure high-quality repairs that meet or exceed customer expectations.
• Provide excellent customer service, explaining the repair process and answering questions accurately and timely.
• Ensure all repairs are completed to the highest standards, resulting in a seamless and professional finish.
• Accurately document any additional work performed to enhance the vehicle’s appearance.
• Meet or exceed flat-rate productivity expectations.
• Perform flat-rate tasks such as installing accessories, performing headlamp restoration, windshield chip repairs, vehicle buffing, and other related flat-rate tasks assigned by management.
• Keep work areas, equipment, and supplies in a professional state of operation and cleanliness.
• Drive vehicles to and/or from the dealership to other designated locations.
• Follow safety guidelines and practices in all business activities, including the safe operation of vehicles and obeying all driving/traffic laws as well as dealership expectations.

Communication

• Effectively communicate to Management on any additional time or resources needed to complete work.
• Work collaboratively with co-workers, as assigned, to complete departmental tasks.
• When equipment/supply malfunctions occur, stop usage and promptly notify management.
• Promptly escalate any customer conflict issues to Management.
• Attend dealership and departmental meetings and training, as directed by Management.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Work independently and manage time effectively in a flat-rate environment.
• Travel to and from other dealership locations as business needs may require PDR services.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate in teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.

QUALIFICATIONS:

Education:

• High school diploma/equivalent is minimally required.
• Automotive technical school experience highly preferred.

Experience:

• 1+ years of proven experience in Paintless Dent Repair (PDR) is required.
• Certification in PDR or relevant training is highly preferred.

Other Knowledge, Skills, Abilities & Competencies:

• Strong knowledge of dent repair tools, procedures, and techniques.
• Ability to repair dents of various sizes and complexities.
• Excellent eye for detail and a commitment to quality.
• Good manual dexterity and hand-eye coordination.
• Customer-focused with strong communication skills.
• Strong problem-solving skills.
• Perform work with a sense of urgency because there are continual deadlines needing to be met throughout the workday.
• Stay up to date with the latest PDR tools and techniques.
• Ability to work effectively in various weather conditions.
• Demonstrate effective communication and teamwork skills.
• Ability to stoop, bend, twist to reach over and around the entire vehicle, and work the majority of the workday standing on concrete/hard surfaces, with or without reasonable accommodation.
• Wear approved uniforms in good repair for professional appearance.
• Must possess and continuously maintain a valid driver’s license with an acceptable driving record.

This does not necessarily list all responsibilities, duties, requirements or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.