Customer Development Manager Jobs in Georgia (NOW HIRING)

POSITION DESCRIPTION Development Manager Reports To: Chief Executive Officer     |     FLSA Status: Exempt     |     Full-Time, Remote Now / In-Office by January 2027 THE OPPORTUNITY Hearts Alive Village is entering an exciting new chapter of growth. We are investing in our people, our fundraising capacity, and our long-term sustainability to ensure we can continue transforming the lives of animals and the people who love them. The Development Manager makes that growth happen day to day. Reporting to the Chief Executive Officer, this position runs the organization's fundraising activity. You will manage annual giving, grants, and corporate partnerships, carry a portfolio of mid-level donors, keep the fundraising calendar moving, and build the systems the program depends on. The CEO sets fundraising strategy and revenue goals, holds the major gift and board relationships, and approves the annual development plan. Your job is to make that plan happen. As the department grows, this position is designed to report to a Development Director. This is a strong fit for a fundraiser who likes to build and run things, who takes real satisfaction in a campaign that ships on time and a database that tells the truth, and who wants room to grow their donor work over time. This position is remote today while Hearts Alive Village secures office space, and becomes a full-time in-office position by January 2027. Remote work is a temporary arrangement, not the long-term plan for this role. Candidates must live in the Las Vegas area or be prepared to relocate before the office opens. FOUR GUIDING PRINCIPLES Execute with Excellence Turn the fundraising plan into consistent, measurable action and keep every campaign on schedule.   Build Meaningful Relationships Cultivate authentic relationships with donors, community partners, volunteers, and colleagues that inspire long-term engagement and investment in Hearts Alive’s mission.       Coach and Collaborate Coach and develop the Development & Donor Engagement Coordinator, and partner closely with the CEO, consultants, staff, and vendors so fundraising priorities stay aligned and nothing falls through.   Create Sustainable Systems Build the processes, tools, and records that make the fundraising program reliable and reduce dependence on any one individual. PRIMARY AREAS OF RESPONSIBILITY Fundraising Execution Turn the approved development plan into activity, and keep that activity on schedule. Translate the approved annual development plan into quarterly and monthly work plans. Manage the fundraising calendar and keep campaigns, appeals, and deadlines on track. Track progress against revenue goals and flag gaps early. Prepare fundraising activity reports and pipeline updates for the CEO and the board. Surface timing and capacity problems to the CEO early, and adjust work plans within the approved strategy. Annual Giving & Donor Portfolio Run the annual giving program and manage a portfolio of mid-level donors. Manage a portfolio of mid-level individual donors, and cultivate, solicit, and steward those relationships. Run the annual giving program, including appeals, giving days, monthly giving, and renewal and upgrade strategy. Carry out donor segmentation and cultivation plans for assigned donors. Prepare the CEO for major donor meetings and solicitations, including briefings, materials, and follow-up. Grants & Corporate Partnerships Manage the grant and corporate revenue streams from calendar through report. Maintain the grant calendar and manage the full cycle of applications, deadlines, and reports. Direct the day-to-day work of outsourced grant writers and coordinate proposal development. The CEO selects and contracts these partners. Gather the program information, budgets, and outcomes that proposals and reports require. Manage corporate sponsorship and partnership relationships and deliver on sponsor benefits. Track restricted funds and reporting requirements in partnership with finance. Development Operations Own the systems and the data the fundraising program runs on. Set the data standards for the donor database, and hold the Coordinator's gift entry, coding, and record keeping to them. Produce fundraising reports, dashboards, and revenue tracking. Ensure gifts are acknowledged accurately and on time. Maintain fundraising procedures and documentation. Approve the CRM requirements, platform recommendation, and configuration the Coordinator brings forward. Team & Collaboration Supervise the Coordinator and work well across the organization. Supervise, coach, and develop the Development & Donor Engagement Coordinator. Set the Coordinator's priorities and deadlines and review their work. Direct the vendors and contractors supporting day-to-day fundraising activity, within the scope the CEO has approved. Partner with program staff to gather impact stories, photographs, and outcomes. Participate in development planning and organizational meetings, and prepare the fundraising materials and logistics the board and its committees need. WHAT SUCCESS LOOKS LIKE During the first two years, the Development Manager will: Execute the annual development plan on schedule, with campaigns and appeals delivered on time. Build and actively manage an assigned portfolio of mid-level donors. Stand up reliable fundraising systems, including an implemented donor CRM with accurate data and dependable reporting. Successfully onboard, lead, and develop the Development & Donor Engagement Coordinator. QUALIFICATIONS Required Bachelor's degree or equivalent professional experience. Five or more years of nonprofit development or similar experience. Experience managing annual giving, grants, or corporate fundraising. Experience cultivating and soliciting individual donors. Experience using a donor CRM and producing fundraising reports. Strong project management, organizational, and written communication skills. Ability to manage multiple deadlines without losing accuracy.   Preferred Experience supervising a direct report, intern, or volunteer team. Experience managing grant calendars and reporting requirements. Experience managing vendors, campaigns, or fundraising events. Experience selecting or implementing a donor CRM. DESIRED COMPETENCIES Execution & Follow-Through  —  Turns plans into finished work, manages competing deadlines, and closes the loop without being chased. Donor Cultivation  —  Builds genuine relationships with donors, partners, and volunteers, and asks comfortably at the mid level. Organization & Accuracy  —  Keeps calendars, donor records, and reports clean enough that other people can trust them. Analysis & Reporting  —  Reads fundraising data accurately, builds reports the CEO and board can act on, and says plainly what the numbers show. Supervision & Delegation  —  Sets clear expectations for a direct report, hands over real work, gives useful feedback, and holds the line on quality. COMPENSATION & BENEFITS Salary Range:  $60,000 – $80,000 Employment Type:  Full-Time, Remote Now / In-Office by January 2027   Hearts Alive Village offers a comprehensive benefits package upon completion of introductory period: 13 PTO days (accrual of 4 hours per pay period, effective immediately) Health insurance (medical) — 50% employer-paid for the employee Life insurance (with medical enrollment) 401(k) and other retirement services options Employee Assistance Program (EAP) Veterinary care discount for employee pets — 50% off the already reduced rate 6 paid holidays GROWTH OPPORTUNITY This position is designed with growth in mind. The Development Manager is built to report to a Development Director as the department expands. Until that position is filled, this role reports to the CEO. The path from here runs Development Manager, to Senior Development Manager, to Development Director, based on demonstrated performance, leadership, and organizational need. Hearts Alive Village is an equal opportunity employer.