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Remote Call Reviewer Jobs in Georgia (NOW HIRING)

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Remote Call Reviewer information

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$9

$27

$58

How much do remote call reviewer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote call reviewer in Georgia is $27.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $35.19 per hour, depending on experience, location, and employer.

What is a Remote Call Reviewer?

A Remote Call Reviewer is a professional who listens to and evaluates recorded phone calls, typically for quality assurance, compliance, or training purposes. They work remotely, analyzing calls to ensure customer service standards are met, identifying areas for improvement, and providing feedback to call center agents or companies. Their role helps organizations maintain high-quality customer interactions and ensures adherence to company policies and procedures.

What are the key skills and qualifications needed to thrive as a Remote Call Reviewer, and why are they important?

To excel as a Remote Call Reviewer, you generally need experience in call monitoring, quality assurance, and a keen understanding of customer service standards, often supported by a background in customer support or related fields. Familiarity with call recording systems, CRM platforms, and quality assessment tools is typically required. Strong attention to detail, analytical thinking, and effective written communication are vital soft skills for providing accurate feedback and reports. These abilities ensure consistent service quality, regulatory compliance, and ongoing improvement in customer interactions.

What are some common challenges faced by Remote Call Reviewers, and how can they be addressed?

Remote Call Reviewers often encounter challenges such as maintaining focus during long periods of audio review, interpreting context without visual cues, and handling a high volume of calls. To address these, it's helpful to take regular breaks, use quality headphones, and stay organized with effective note-taking strategies. Additionally, establishing a distraction-free workspace and seeking clarification from team leads when ambiguous situations arise can greatly improve accuracy and job satisfaction.

What is the difference between Remote Call Reviewer vs Remote Customer Service Representative?

AspectRemote Call ReviewerRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer service or quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHome-based, primarily reviewing recorded calls or live interactionsHome-based, handling live customer inquiries via phone or chat
Employer & Industry UsageInsurance, healthcare, finance, and quality assurance firmsRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding roles involving call review and quality assuranceCustomer support and communication roles

Remote Call Reviewers focus on evaluating recorded or live calls to ensure quality and compliance, often working in industries like insurance or healthcare. Remote Customer Service Representatives handle direct customer interactions, providing support and information. While both roles are remote and require similar credentials, their primary functions differ—review vs. direct customer engagement.

What are the most commonly searched types of Call Reviewer jobs in Georgia? The most popular types of Call Reviewer jobs in Georgia are:
What are popular job titles related to Remote Call Reviewer jobs in Georgia? For Remote Call Reviewer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Call Reviewer jobs in Georgia look for? The top searched job categories for Remote Call Reviewer jobs in Georgia are:
What cities in Georgia are hiring for Remote Call Reviewer jobs? Cities in Georgia with the most Remote Call Reviewer job openings:
Remote Call Reviewer jobs near you
Infographic showing various Remote Call Reviewer job openings in Georgia as of June 2026, with employment types broken down into 9% Locum Tenens, 4% As Needed, 69% Full Time, 9% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,184 per year, or $28 per hour.

emote Collections Supervisor | Collections Team Lead | Call Center Sup

LIVE OAK FINANCIAL INC

Albany, GA • Remote

Full-time

Posted 19 days ago

Job description

Remote Collections Supervisor | Collections Team Lead | Call Center Supervisor
Live Oak Financial, Inc.
Full-Time | Remote | Collections Leadership | Financial Services
Job Overview
Live Oak Financial, Inc. is seeking an experienced Remote Collections Supervisor to lead, coach, and manage a team of professional collectors within a compliance-first, KPI-driven collections environment. This role is responsible for team performance, liquidation results, quality assurance adherence, and day-to-day operational leadership.
This is not a junior or trainee role. We are looking for a hands-on supervisor with real collections leadership experience who can drive results, enforce standards, and operate autonomously in a remote setting.
Core Responsibilities (ATS-Optimized)
  • Supervise and lead a team of debt collectors / collections specialists

  • Monitor and drive performance against KPIs (call volume, RPC, liquidation, new money)
  • Conduct daily huddles, call coaching, and one-on-one performance reviews
  • Enforce FDCPA, Regulation F, TCPA, and internal compliance standards

  • Review call quality, account notes, and collector activity
  • Partner with QA, Compliance, and Management to address issues and improvements
  • Assist with onboarding, training, and ramping of new collectors
  • Manage attendance, schedules, and productivity in a remote environment
  • Escalate disputes, complaints, and sensitive accounts per procedure
  • Maintain accurate reporting and documentation within collections systems
Required Qualifications (High-Match Keywords)
  • 2+ years of experience as a Collections Supervisor, Team Lead, or Call Center Supervisor

  • Prior hands-on experience as a debt collector (consumer and/or commercial)
  • Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance

  • Experience supervising remote or call center collections teams

  • Proven ability to coach collectors to measurable performance improvement
  • Experience managing dialer-based, high-volume collections environments

  • Strong leadership, communication, and accountability skills
  • Comfortable working independently in a remote supervisory role

Preferred Experience
  • Financial services, lending, medical, utility, telecom, or BPO collections
  • QA monitoring, call scoring, or compliance audits
  • Skip tracing and dispute handling workflows
  • Performance-based compensation environments
Compensation & Benefits
  • Competitive supervisory-level base pay

  • Performance-based incentives tied to team results
  • Paid training and compliance support
  • Stable, full-time remote leadership role
  • Advancement opportunities into Senior Supervisor, Operations Manager, or Compliance Leadership

Work Environment
  • Fully remote position
  • Structured schedules with defined KPIs
  • Compliance-first culture with strong QA support
  • Executive-led organization with modern systems
Why Live Oak Financial
  • Growing national financial services organization
  • Strong compliance and operational infrastructure
  • Clear authority, expectations, and accountability
  • Long-term stability and leadership growth runway
Equal Opportunity Employer
Live Oak Financial, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.