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How much do customer contact jobs pay per year?

As of Jul 9, 2026, the average yearly pay for customer contact in the United States is $64,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $71,000.00 per year, depending on experience, location, and employer.

What are typical daily responsibilities for a Customer Contact professional?

Customer Contact professionals typically handle inbound and outbound calls, respond to emails or chat inquiries, and assist customers with questions, orders, or resolving issues. They may also document interactions in CRM systems, escalate complex matters to supervisors, and follow up with customers to ensure resolution. Working in a fast-paced team environment, they collaborate closely with sales, technical support, or other internal departments to deliver efficient service. This role is ideal for individuals who enjoy direct communication and problem-solving in a structured and supportive team setting.

What are the key skills and qualifications needed to thrive in the Customer Contact position, and why are they important?

To excel as a Customer Contact, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Exceptional listening skills, patience, and a positive attitude help individuals stand out in this customer-facing role. These skills are essential for building rapport, resolving customer concerns efficiently, and ensuring customer satisfaction.

What is a Customer Contact job?

A Customer Contact job involves interacting with customers to address inquiries, resolve issues, and provide support via phone, email, chat, or in person. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach. Customer Contact professionals may work in call centers, retail, or service-based industries to ensure customer satisfaction and enhance brand loyalty.

More about Customer Contact jobs
What states have the most Customer Contact jobs? States with the most job openings for Customer Contact jobs include:
What job categories do people searching Customer Contact jobs look for? The top searched job categories for Customer Contact jobs are:
Customer Contact jobs near you
Benefits Specialist - Customer Contact Center (Multiple Vacancies)

Benefits Specialist - Customer Contact Center (Multiple Vacancies)

State of South Carolina

Columbia, SC • On-site

$39K - $66K/yr

Other

Retirement, PTO

Posted 21 days ago

State Of South Carolina rating

7.9

Company rating: 7.9 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

12th of 50 rated states

Job description

Job Responsibilities The SC Public Employee Benefit Authority (PEBA) is the administrator and co-trustee of retirement and insurance programs for over half a million active and retired public employees of the State of South Carolina and their dependents. The PEBA Customer Contact Center serves as the primary point of contact for all telephone inquiries for the agency. New employees begin training immediately upon employment and soon after begin assisting members with their retirement and insurance benefits.

Employees progress gradually through continued training and on-the-job experience. The Customer Contact Center has a unique career path plan which includes the opportunity to receive multiple salary increases as we develop you into a cross-trained Benefits Manager in retirement and insurance. Below is a brief description of the work that is conducted at the various levels along the career path.

Retirement benefits - assist members, retirees, beneficiaries, and employers with questions related to enrollment, eligibility, service purchases, rollovers, refunds, retirement, death claims, and state policies and procedures. Interpret, apply, and explain state policies, procedures, regulations, and statutes to callers with various social and educational backgrounds in layman's terms. Provide detailed documentation of contact with customers.

Prepare benefit estimates and respond to customer requests for written and/or computer-generated documents. Insurance benefits - assist employees, retirees, survivors, COBRA subscribers, dependents and employers with questions related to enrollment, benefit design, eligibility, claims, billing, terminations, and state policies and procedures. Interpret, apply, and explain state policies, procedures, regulations, and statutes to callers with various social and educational backgrounds in layman's terms.

Provide detailed documentation of contact with customers. Review and process enrollment documents for customers as needed to expedite customer access to benefits. Minimum and Additional Requirements A bachelor's degree and professional customer service experience.

The Customer Contact Center is an open workspace that requires the ability to work well within a team. While rewarding, serving customers in a contact center setting requires the ability to multi-task while navigating multiple on-line computer systems, strong analytical skills, patience, professionalism, and clear communication. The effectiveness of the team requires everyone's commitment to a structured work schedule, cooperation, and personal accountability.

Preferred Qualifications A bachelor's degree and at least two years of professional customer service experience. Additional Comments In addition to 13 paid holidays, this position is eligible for comprehensive insurance programs, retirement plans, and a generous paid leave program.

What State Of South Carolina employees say

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About State of South Carolina

Sourced by ZipRecruiter

State of South Carolina is not a typical corporation, but the governing body of the US state of South Carolina, located in the capital city of Columbia. Its industry focuses on public administration, providing key essential services to ensure the efficient functioning of the state. These services range from public safety and environment protection to education, healthcare, and economic development. The state was founded in 1788, grounded in democratic principles meant to support the overall well-being of its citizenry. Its core values revolve around service, integrity, accountability, and transparency. The mission of the State of South Carolina is to improve the quality of life for all its people, with a focus on education advancement, economic growth, and improved healthcare.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Columbia, SC, US

Social media

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