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Customer Contact Jobs (NOW HIRING)

Simmons Bank

Customer Contact Center Specialist I

Columbia, MO · On-site

$16.25 - $21.50/hr

The Customer Contact Center Specialist I passionately performs a full range of customer service via multimedia communication as directed by the management of the Contact Center. "Builds Loyalty" with ...

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How much do customer contact jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer contact in the United States is $64,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $71,000.00 per year, depending on experience, location, and employer.

What does a customer contact do?

Customer Contact professionals typically handle inbound and outbound calls, respond to emails or chat inquiries, and assist customers with questions, orders, or resolving issues. They may also document interactions in CRM systems, escalate complex matters to supervisors, and follow up with customers to ensure resolution. Working in a fast-paced team environment, they collaborate closely with sales, technical support, or other internal departments to deliver efficient service. This role is ideal for individuals who enjoy direct communication and problem-solving in a structured and supportive team setting.

How to get hired for remote customer contact?

To get hired for a remote customer contact role, candidates should have strong communication skills, experience with customer service tools like CRM software, and a reliable internet connection. Many employers also prefer prior customer service experience and may require a background check or specific certifications. Demonstrating flexibility and the ability to work independently can improve chances of securing such positions.

What are the key skills and qualifications needed to thrive in the customer contact position, and why are they important?

To excel as a Customer Contact, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Exceptional listening skills, patience, and a positive attitude help individuals stand out in this customer-facing role. These skills are essential for building rapport, resolving customer concerns efficiently, and ensuring customer satisfaction.

What is a customer contact?

A Customer Contact job involves interacting with customers to address inquiries, resolve issues, and provide support via phone, email, chat, or in person. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach. Customer Contact professionals may work in call centers, retail, or service-based industries to ensure customer satisfaction and enhance brand loyalty.

More about Customer Contact jobs
What states have the most Customer Contact jobs? States with the most job openings for Customer Contact jobs include:
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Customer Contact jobs near you
Infographic showing various Customer Contact job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,384 per year, or $31 per hour.

Senior Customer Contact Specialist

Upstart

Columbus, OH • On-site

Full-time

Re-posted 11 days ago

Upstart rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The Team: 

As a Senior Customer Contact Specialist at Upstart, you'll be part of a multi-skilled team that supports applicants across phone, email, and other digital channels throughout the pre-origination journey. You'll handle a wide range of regulatory, general, and complex application-related inquiries, with a primary focus on resolving escalations from our frontline vendor support  team. In this role, you'll serve as a subject matter expert on our products and procedures-answering associate questions in Slack, contributing to scripts and templates, and ensuring every interaction meets our quality, compliance, and SLA expectations.

How you'll make an impact

  • Respond to inbound email/phone inquiries and manage real-time chat support (in future-state implementation), providing accurate, helpful, and timely information.
  • Take ownership of escalation calls from applicants requesting a supervisor, resolving concerns professionally while adhering to compliance and policy guidelines.
  • Act as a subject matter expert by answering questions from our vendor support teams via slack.
  • Support funnel conversion by proactively identifying and addressing common applicant questions or pain points.
  • Maintain accurate notes of all applicant interactions to ensure visibility and alignment across teams.
  • Identify opportunities to improve CX processes, documentation, or messaging based on recurring feedback or support trends.

Minimum Qualifications

  • 1-2 years of experience in customer service and/or contact center support within a financial services or fintech environment.
  • Outstanding communication and interpersonal skills, including the ability to explain complex information clearly and professionally.
  • Proven ability to handle sensitive or escalated customer conversations with empathy and professionalism.
  • Comfortable navigating multiple systems and tools simultaneously (e.g., Salesforce, Vesta, telephony and chat platforms).
  • Demonstrated expertise in time management, effectively prioritizing and balancing competing tasks to meet tight deadlines.
  • Impeccable judgment and acute attention to detail; ability to identify/anticipate  customers' needs and clarify information.
  • Proven track record of excelling in a metric based environment.

Preferred Qualifications

  • Financial services industry experience.
  • Familiarity with front-line customer support tools and knowledge management platforms.
  • Comfort working in high-growth, change-oriented environments where feedback loops are fast and frequent.
  • Previous experience providing service for multiple product lines

Position location This role is available in the following locations:  within 60 mi of Columbus, OH

Time zone requirements The team operates on the East/West coast time zones.

  • The open shift times that we currently have are: 
    • Tuesday-Saturday: 11:30-8pm (EST)
    • Sunday-Thursday: 11:30-8pm (EST)

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. For this specific team and role, you are required to be in office 2 days a week.

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