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Customer Contact Jobs in Virginia (NOW HIRING)

Dominion Energy

Customer Contact Specialist II

Richmond, VA · On-site

$42K - $54K/yr

Job Summary This intermediate level position provides excellent customer service skills and represents Dominion Energy as the central point of contact for the company's Customer Contact Operations ...

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$32.7K

$63.8K

$196.8K

How much do customer contact jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer contact in Virginia is $63,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $70,400.00 per year, depending on experience, location, and employer.

What is a customer contact?

A Customer Contact job involves interacting with customers to address inquiries, resolve issues, and provide support via phone, email, chat, or in person. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach. Customer Contact professionals may work in call centers, retail, or service-based industries to ensure customer satisfaction and enhance brand loyalty.

What does a customer contact do?

Customer Contact professionals typically handle inbound and outbound calls, respond to emails or chat inquiries, and assist customers with questions, orders, or resolving issues. They may also document interactions in CRM systems, escalate complex matters to supervisors, and follow up with customers to ensure resolution. Working in a fast-paced team environment, they collaborate closely with sales, technical support, or other internal departments to deliver efficient service. This role is ideal for individuals who enjoy direct communication and problem-solving in a structured and supportive team setting.

What are the key skills and qualifications needed to thrive in the customer contact position, and why are they important?

To excel as a Customer Contact, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Exceptional listening skills, patience, and a positive attitude help individuals stand out in this customer-facing role. These skills are essential for building rapport, resolving customer concerns efficiently, and ensuring customer satisfaction.

How to get hired for remote customer contact?

To get hired for a remote customer contact role, candidates should have strong communication skills, experience with customer service tools like CRM software, and a reliable internet connection. Many employers also prefer prior customer service experience and may require a background check or training. Applying through company websites or job boards and tailoring your resume to highlight relevant skills can improve your chances.

What are popular job titles related to Customer Contact jobs in Virginia?

For Customer Contact jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Contact jobs in Virginia look for?

The top searched job categories for Customer Contact jobs in Virginia are:

Customer Contact jobs near you
Infographic showing various Customer Contact job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $63,832 per year, or $30.7 per hour.

Customer Contact Specialist II

Dominion Energy

Richmond, VA • On-site

$42K - $54K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Dominion Energy rating

8.2

Company rating: 8.2 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

26th of 53 rated energy and utility

Job description

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance. 

Job Summary

This intermediate level position provides excellent customer service skills and represents Dominion Energy as the central point of contact for the company's Customer Contact Operations Center. Under general supervision and proficient degree of efficiency, guidance and direction, duties include but not limited to: utilizes customer information systems; answers customer inquiries regarding billing, payment, credit, rates, and service requests; inputs pertinent residential and commercial customer account information; assess customer needs; generates a variety of service order requests; assists customers with credit difficulties and termination notices; exercises some judgment in accordance with well-defined policies and procedures  to negotiate payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance; exercises some judgment in accordance with well-defined policies and procedures  to determine and document security deposits for new accounts; promotes, explains, and sets up programs available to customers; answers emergency calls and issues appropriate orders. Refers highly complex issues to appropriate next level personnel.

Required Knowledge, Skills, Abilities & Experience

2-5 years Customer Contact Operations experience.

  • Strong interpersonal/communication skills in person, by phone/in writing
  • Must have ability to retrieve items either alphabetically/numerically
  • Strong ability to type
  • Must be able to work independently & as a team member
  • Must have Strong knowledge of computers including: Customer Information Systems, Microsoft office products Word, Excel, Outlook
  • Strong understanding of organization/department/section policies/procedures
  • Ability to read & concentrate and listening skills
  • Must demonstrate ability to deal with irate and difficult customers
  • Must be able to identify and resolve strong and routine issues
  • Strong organization/time management skills
  • Must have strong understanding of billing, rates, credit, energy usage, and customer accounts
  • Must be able to work varying shifts, nights, weekends and during emergency situations
Education Requirements

Required Degree (equivalency) not accepted in lieu of required Degree:

HS or GED required.

Working Conditions
Office Work Environment 76 -100%
Travel Up to 25%
Test Description

This job requires "recommended" test results from the Modern Hire Customer Contact Specialist Virtual Job Tryout administered online. The assessment is untimed but usually takes about 35 minutes to complete.

Export Control


Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

What You'll Get

Expected Hiring Base Salary Range:

$42300 - $54900

The expected hiring base salary range is the range we anticipate hiring within for this position. The actual salary offered may vary based on factors such as the selected candidate's qualifications, skills, experience, and work location. This is not intended to represent the full salary range for the position or limit future compensation growth.

At Dominion Energy, we offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which includes: health, dental, and vision benefits with coverage for families and domestic partners, vacation, retirement plans including 401k contributions and matches, paid holidays, tuition reimbursement, bonus eligibility, sick leave, and disability insurance.   To learn more about our benefits, click here:    dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability. 

You can experience the excitement of our company - it's the difference between taking a job and starting a career.

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About Dominion Energy

Sourced by ZipRecruiter

We are a leader in the clean energy transition, with a clear strategy to achieve Net Zero carbon and methane emissions. Headquartered in Richmond, VA, we're creating a diverse and inclusive workplace that reflects the communities we serve.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Richmond, VA, US

Year founded

1983

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