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How much do customer contact jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer contact in the United States is $64,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $71,000.00 per year, depending on experience, location, and employer.

What is a customer contact?

A Customer Contact job involves interacting with customers to address inquiries, resolve issues, and provide support via phone, email, chat, or in person. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach. Customer Contact professionals may work in call centers, retail, or service-based industries to ensure customer satisfaction and enhance brand loyalty.

What does a customer contact do?

Customer Contact professionals typically handle inbound and outbound calls, respond to emails or chat inquiries, and assist customers with questions, orders, or resolving issues. They may also document interactions in CRM systems, escalate complex matters to supervisors, and follow up with customers to ensure resolution. Working in a fast-paced team environment, they collaborate closely with sales, technical support, or other internal departments to deliver efficient service. This role is ideal for individuals who enjoy direct communication and problem-solving in a structured and supportive team setting.

What are the key skills and qualifications needed to thrive in the customer contact position, and why are they important?

To excel as a Customer Contact, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Exceptional listening skills, patience, and a positive attitude help individuals stand out in this customer-facing role. These skills are essential for building rapport, resolving customer concerns efficiently, and ensuring customer satisfaction.

How to get hired for remote customer contact?

To get hired for a remote customer contact role, candidates should have strong communication skills, experience with customer service tools like CRM software, and a reliable internet connection. Many employers also prefer prior customer service experience and may require a background check or training. Applying through company websites or job boards and tailoring your resume to highlight relevant skills can improve your chances.
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What states have the most Customer Contact jobs?

States with the most job openings for Customer Contact jobs include:

What job categories do people searching Customer Contact jobs look for?

The top searched job categories for Customer Contact jobs are:

Customer Contact jobs near you
Infographic showing various Customer Contact job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $64,384 per year, or $31 per hour.

Customer Contact Floater

Kitsap Mental Health Services

Bremerton, WA • On-site

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Kitsap Mental Health Services rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Full-Time Customer Service Floater 
Hiring Range: $20.00 - $21.97 per hour 
 

Benefits at a Glance 

  • Comprehensive Coverage: Health, Dental & Vision 
  • Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
  • Fully Paid YMCA Membership for you and eligible family members
  • Company-Paid Life & Disability Insurance 
  • Student Loan Assistance & Professional Development 
  • 403(b) Retirement Plan with Company Contributions 
  • Employee Assistance Program (EAP) 
  • Pet Insurance 
  • Free Wellness App (2MorrowHealth) 
  • Collaborative, Supportive Team Environment 


Kitsap Mental Health Services (KMHS) is seeking a Customer Service Floater to support front-desk and client contact operations across multiple KMHS locations. In this role, you will provide consistent, high-quality customer service by stepping in where coverage is needed, supporting client scheduling, registration, and communication. This position is well suited for someone who is adaptable, service-oriented, and comfortable working in a fast-paced healthcare environment. If you enjoy variety in your work and take pride in creating positive first impressions, we encourage you to apply.

Primary Responsibilities:

  • Provides a positive first impression of Kitsap Mental Health Services to clients and visitors by extending a cordial welcome and assisting with needs.
  • Maintains and schedules appointments following agency scheduling policies.
  • Performs patient registration tasks to facilitate customer service. (e.g. schedules patient appointments, takes phone calls, register and update demographics for client accounts).
  • Ensure positive agency communication by answering telephone calls in a prompt, professional and courteous manner.  Return messages left on voicemail system.
  • Screens calls, takes messages, and provides information. Answers questions regarding client appointments.
  • Update client’s billing information. Process payments and co-payments.
  • Maintain and manage clients records
  • Keeps the lobby entrance tidy (e.g. picks up trash). Alerts housekeeping or maintenance of more extensive needs.
  • Provides direction and wayfinding assistance to clients and visitors
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.


Minimum Qualifications:

EXPERIENCE: Experienced (minimum two years of job-related experience)

Preferred Qualifications:

EDUCATION: High School Diploma or GED

EXPERIENCE: Coursework in medical/psychiatric terminology.

Experience using an Electronic Medical Record (EMR).


Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique. 

What Kitsap Mental Health Services employees say

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