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Customer Contact Jobs in California (NOW HIRING)

United Nissan

Customer Service

Imperial, CA · On-site

$32K - $40K/yr

Contact Customers using management-approved outbound phone contact word tracks (scripts) and customer contact lists in CRM Software to schedule showroom appointments that check-in upon arrival with ...

United Nissan

Customer Service

Imperial, CA · On-site

$17 - $22/hr

Contact Customers using management-approved outbound phone contact word tracks (scripts) and customer contact lists in CRM Software to schedule showroom appointments that check-in upon arrival with ...

Forman Auto Group

Customer Service

Imperial, CA · On-site

$32K - $40K/yr

Contact Customers using management-approved outbound phone contact word tracks (scripts) and customer contact lists in CRM Software to schedule showroom appointments that check-in upon arrival with ...

United Nissan

Customer Service

Imperial, CA · On-site

$17 - $22/hr

Contact Customers using management-approved outbound phone contact word tracks (scripts) and customer contact lists in CRM Software to schedule showroom appointments that check-in upon arrival with ...

Palermo Rhodes

Project/Customer Service Manager

Sacramento, CA · On-site

$86K - $111K/yr

Constant customer contact from initial contact to job completion. Great phone and interpersonal skills a must. Qualifications 3-5 years in commercial construction with Metal Building, metal roofing ...

David Cook

Insurance Producer/CSR

Jurupa Valley, CA · On-site

$23 - $46/hr

Document each customer contact. * Treat each customer contact as a cross-sell opportunity, which includes life, commercial, auto, home, and other financial products. * Foster strong relationships ...

WPAS Inc

Customer Service Representative

Los Angeles, CA · On-site

$21.67/hr

Handles telephone and face-to-face customer contact at reception desk * Provide accurate, satisfactory answers to the queries and concerns * De-escalate situations involving dissatisfied customers ...

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All JobsCustomer Contact JobsCustomer Contact Jobs in California

Customer Contact information

See California salary details

$32.6K

$63.5K

$195.9K

How much do customer contact jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer contact in California is $63,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $70,100.00 per year, depending on experience, location, and employer.

What is a customer contact?

A Customer Contact job involves interacting with customers to address inquiries, resolve issues, and provide support via phone, email, chat, or in person. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach. Customer Contact professionals may work in call centers, retail, or service-based industries to ensure customer satisfaction and enhance brand loyalty.

What does a customer contact do?

Customer Contact professionals typically handle inbound and outbound calls, respond to emails or chat inquiries, and assist customers with questions, orders, or resolving issues. They may also document interactions in CRM systems, escalate complex matters to supervisors, and follow up with customers to ensure resolution. Working in a fast-paced team environment, they collaborate closely with sales, technical support, or other internal departments to deliver efficient service. This role is ideal for individuals who enjoy direct communication and problem-solving in a structured and supportive team setting.

What are the key skills and qualifications needed to thrive in the customer contact position, and why are they important?

To excel as a Customer Contact, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Exceptional listening skills, patience, and a positive attitude help individuals stand out in this customer-facing role. These skills are essential for building rapport, resolving customer concerns efficiently, and ensuring customer satisfaction.

How to get hired for remote customer contact?

To get hired for a remote customer contact role, candidates should have strong communication skills, experience with customer service tools like CRM software, and a reliable internet connection. Many employers also prefer prior customer service experience and may require a background check or training. Applying through company websites or job boards and tailoring your resume to highlight relevant skills can improve your chances.

What are popular job titles related to Customer Contact jobs in California?

For Customer Contact jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Contact jobs in California look for?

The top searched job categories for Customer Contact jobs in California are:

Customer Contact jobs near you
Infographic showing various Customer Contact job openings in California as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $63,541 per year, or $30.5 per hour.

Customer Service

United Nissan

Imperial, CA • On-site

$32K - $40K/yr

Full-time

Re-posted 13 days ago

Job description

United Nissan is hiring motivated team players to work in our Business Development Center as Appointment Setters. Our high-volume dealership is busy, fast-paced, and located in Las Vegas (Sahara/McLeod). We want motivated Inbound/Outbound Business Development Representatives to start setting appointments immediately.
ESSENTIAL DUTIES:
  • Answer all incoming phone calls according to management-approved incoming call word tracks (scripts) and schedule showroom visits or test drive appointments.
  • Collect customer's names, multiple phone numbers, and email addresses from all incoming sales or advertising campaign calls.
  • Log all Customer contacts and comments into CRM Software.
  • Schedule future follow-up contact in CRM software if no appointment is generated from the initial incoming sales call.
  • Contact Customers using management-approved outbound phone contact word tracks (scripts) and customer contact lists in CRM Software to schedule showroom appointments that check-in upon arrival with the reception desk.
  • Confirm scheduled appointments using the appointment confirmation email template in CRM software.
  • Post scheduled appointments into CRM software and print a copy for CRM Administrators at the showroom reception desk.
  • Contact "No Show" customers and reschedule their showroom appointments for a more convenient day and time.
  • Follow up with CRM Administrators at the reception desk to determine if appointments are kept and the outcome.
  • Results-Based CRM: Change the status of prospect records in CRM software to reflect the customer's progress within the car buying cycle, and schedule future customer contact for every customer based on the results of current customer contact.
  • Purify and update Customer information and contact data in the CRM application... Maintain accurate notes describing every customer contact.
  • Generate personalized emails confirming phone conversations
  • Schedule follow-up reminders in CRM software for the next contact.
  • Contact Customers based on current Nissan marketing initiatives.
  • Respond to Customer web-based requests using email and telephone.
  • Contact Internet Customers via email and phone to schedule a Sales appointment.
  • Follow up on Internet Customer emails according to a pre-determined timeline.
  • Create a customer welcome folder for the reception desk on all confirmed appointments.
  • Print Customer reception presentation based on appointment type.
  • Forward any Customer concerns to the correct Departmental Manager and follow up with the customer to verify concerns have been addressed

Requirements:
  • Effective verbal communication skills
  • Ability to identify customer needs, wants, and/ or concerns
  • Ability to overcome objections
  • Ability to always maintain and provide excellent customer service
  • Self-motivated, positive, upbeat, and a high energy level
  • Ability to remain determined and focused in the face of rejection
  • Also seeking Bilingual Representatives (NOT REQUIRED)
  • Must be able to meet production goals in a fast-paced and structured environment
  • Must have a High School Diploma or GED.
  • A high degree of professionalism, negotiation, and customer service skills are a must
  • Must be able to pass a background check and drug screen.

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