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Customer Assistant Jobs in Springfield, MA (NOW HIRING)

Cna

Risk Control Consultant

Glastonbury, CT

$72K - $141K/yr

... customers. May identify opportunities for and/or develop new products and services. Conducts agency/broker visits to build relationships, discuss account or book of business issues and market CNA's ...

PIP

Customer Support Specialist

East Longmeadow, MA · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... Assist with e-commerce order processing and online customer interactions • Assist with order buyouts and vendor coordination as required • Help manage and track inventory for office and ...

Alphabe Insight

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Collaborate with internal departments to ensure timely solutions. * Assist customers with product and service information. * Support daily administrative and operational activities as needed.

Alphabe Insight Inc

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Collaborate with internal departments to ensure timely solutions. * Assist customers with product and service information. * Support daily administrative and operational activities as needed.

Alphabe Insight Inc

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Collaborate with internal departments to ensure timely solutions. * Assist customers with product and service information. * Support daily administrative and operational activities as needed.

Empire Today

Area Customer Service Associate

Hartford, CT

$20 - $23/hr

  • Medical

  • PTO

Compensation Information: $20-$23/hour plus bonus Responsibilities: * Assist with answering incoming customer service calls. * Review, monitor, and track Service Requests report for assignment and ...

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Customer Assistant information

See Springfield, MA salary details

$15

$20

$24

How much do customer assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer assistant in Springfield, MA is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $22.02 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Springfield, MA?

The most popular types of Customer jobs in Springfield, MA are:

What are popular job titles related to Customer Assistant jobs in Springfield, MA?

For Customer Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Springfield, MA look for?

The top searched job categories for Customer Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Assistant jobs?

Cities near Springfield, MA with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,684 per year, or $20.5 per hour.

Customer Service Representative

Dead River Company

Northampton, MA

$17 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Dead River Company rating

8.0

Company rating: 8.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

59th of 364 rated logistics

Job description

Join Our Team - Find Your Future!

$17–$26 an Hour - Depending on Experience, Plus Commission!

Position Summary:

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges. Good People Helping Neighbors Do Energy Right

Essential Functions:

  1. Courteously answer incoming telephone calls and assist walk-in customers.
  2. Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
  3. Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
  4. Develop a thorough knowledge of all departments, products, services, and delivery schedules.
  5. Enthusiastically participates in annual market objectives, promotional programs and contests.
  6. Support other members of the office staff by cross-training within the department and offering assistance as needed.
  7. Perform other miscellaneous office duties such as filing, photocopying, and shredding.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

  • Health Insurance – Premiums as low as $6.41 for full time employees!
  • Dental insurance and Vision Insurance
  • Company Provided Life insurance, Short-term and Long-Term disability
  • 401(k) plan with company match
  • Paid time off and paid holidays
  • Tuition assistance for employees and scholarships available for employees’ children
  • Discounts on our products and services
  • Opportunities for growth throughout our footprint.

Other Tasks:

Assist with special projects and other work-related duties as assigned.

Other Attributes Required:

  1. Dependability 
  2. Good communication and listening skills
  3. Accuracy, organization, and attention to detail
  4. Ability to work in a dynamic environment without distraction
  5. Courteous demeanor and professional appearance
  6. Flexibility to work seasonal overtime
  7. Trouble shooting skills – within and between departments
  8. The ability to adapt to change

Education:

A high school diploma or equivalent is preferred.

Experience: One year of previous customer service experience including computer work is preferred.

Equipment and Tools Used:

Calculator, telephone, computer terminal, and copier.

Decisions Made:

This position works as a “trusted advisor” to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

Safety Considerations:

The main safety concern relates to proper ergonomics while working at a video display terminal.

Contacts:

This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.

Work Environment:

The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.

Physical Requirements Analysis:

  • The position requires frequent sitting and some standing.
  • There is frequent use of the fingers to write, input data into a computer system, and handle paperwork
  • There is frequent communication involving both speaking and listening in person and over the telephone

Weight or Force Moved: 

There is rarely a need to lift or move an object weighing more than 10 pounds.

What Dead River Company employees say

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