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Customer Assistant Jobs in Springfield, MA (NOW HIRING)

Dinamic AS Group

Customer Service Agent

Hartford, CT · On-site

Collaborate with internal departments to ensure timely solutions. * Assist customers with product and service information. * Support daily administrative and operational activities as needed.

Empire Today

Area Customer Service Associate

Hartford, CT · On-site

$20 - $23/hr

Compensation Information: $20-$23/hour plus bonus Responsibilities: * Assist with answering incoming customer service calls. * Review, monitor, and track Service Requests report for assignment and ...

Cna

Risk Control Consultant

Glastonbury, CT · On-site

$72K - $141K/yr

... customers. May identify opportunities for and/or develop new products and services. Conducts agency/broker visits to build relationships, discuss account or book of business issues and market CNA's ...

ALVEST

Customer Care Rep

Windsor, CT · On-site

$16 - $21.75/hr

POSITION SUMMARY The Customer Care Representatives are primarily responsible for facilitating ... Understanding the market demand and assist our purchasing team, as well as your spare part manager ...

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Customer Assistant information

See Springfield, MA salary details

$15

$20

$24

How much do customer assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer assistant in Springfield, MA is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $22.02 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

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For Customer Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Springfield, MA look for?

The top searched job categories for Customer Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Assistant jobs?

Cities near Springfield, MA with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,684 per year, or $20.5 per hour.

Customer Service Representative

Alphabe Insight Inc

Hartford, CT • On-site

$34K - $38K/yr

Full-time

Re-posted 10 days ago

Job description

Company Description
At Catch Vibe Voice, we believe that meaningful connections create lasting impact. Our team specializes in building authentic relationships between brands and their audiences through strategic communication, community engagement, and innovative public relations initiatives. We foster a collaborative environment where creativity, professionalism, and fresh ideas are valued, giving every team member the opportunity to contribute and grow.
Job Description
Catch Vibe Voice is seeking a motivated Customer Service Representative to join our growing team in Hartford, CT. In this role, you will serve as the first point of contact for customers, providing outstanding service, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence.
If you enjoy working with people, communicating effectively, and being part of a supportive team, we would love to hear from you.
Responsibilities
  • Provide professional and friendly customer support.
  • Respond to customer inquiries and resolve concerns efficiently.
  • Maintain accurate customer records and documentation.
  • Assist customers with product and service information.
  • Collaborate with team members to ensure exceptional customer satisfaction.
  • Identify customer needs and recommend appropriate solutions.
  • Follow company policies and service standards.
  • Contribute to a positive and collaborative work environment.

Qualifications
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Professional attitude with a customer-focused mindset.
  • Strong organizational and time management skills.
  • Ability to multitask in a fast-paced environment.
  • Team-oriented with a willingness to learn and grow.
  • Basic computer proficiency.

Additional Information
  • Competitive salary ($34,000-$38,000 annually).
  • Career growth and advancement opportunities.
  • Comprehensive training and professional development.
  • Supportive and collaborative work environment.
  • Opportunities to develop valuable customer service and communication skills.
  • Full-time position.
  • Performance-based recognition and career progression.
  • Stable and positive workplace culture.

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