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Customer Assistant Jobs in Springfield, MA (NOW HIRING)

Herzog

Customer Service Agents

Hartford, CT

$23/hr

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app. * Answer telephone inquiries. * Provide timely service information regarding train schedules and ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

What You'll Do: Assist clients and customers with account setup, updates, and general inquiries Support enrollment processes and ensure a smooth, positive experience Provide friendly, professional ...

Parksite

Customer Account Coordinator

Broad Brook, CT · On-site

$25 - $28/hr

Support assigned customer accounts with routine administrative tasks. * Assist with creating, updating, and distributing customer price pages and sales-related documents. * Update customer ...

CNA

Risk Control Consultant

Glastonbury, CT · On-site

$72K - $141K/yr

... customers. May identify opportunities for and/or develop new products and services. Conducts agency/broker visits to build relationships, discuss account or book of business issues and market CNA's ...

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Customer Assistant information

See Springfield, MA salary details

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How much do customer assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer assistant in Springfield, MA is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $22.02 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Springfield, MA?

The most popular types of Customer jobs in Springfield, MA are:

What are popular job titles related to Customer Assistant jobs in Springfield, MA?

For Customer Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Springfield, MA look for?

The top searched job categories for Customer Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Assistant jobs?

Cities near Springfield, MA with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,684 per year, or $20.5 per hour.

Assistant Customer Delivery Manager

Raymours Furniture Company, Inc.

Manchester, CT

Full-time

Re-posted yesterday

Job description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations:

  • Accountable for commitment to Raymour and Flanigan safety procedures and guidelines.
  • Training, coaching and developing people.
  • Provide leadership to delivery supervisors and customer delivery teams.
  • Consistently maintain energy, enthusiasm, and ambition to flourish within a team environment.
  • Routing daily driver assignments.
  • Proven ability to foster partnerships and establish realistic goals.
  • Communicate timely and professionally with our service centers, distribution centers, showrooms & customers.
  • Manage the overall maintenance of our fleet of trucks and maintain DOT compliance.

Qualifications:

  • Associates degree preferred.
  • Four years of management experience in a retail distribution environment.
  • Knowledge of DOT regulations, preferred
  • Ability to assess truck volume allotment to accurately cubic a truck.
  • Analytical, critical thinking skills and attention to detail are required.
  • Strong computer skills with the ability to learn new programs.
  • Must have professional communication, interpersonal and organizational skills.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

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