ZipRecruiter

Log In

1

Customer Assistant Jobs in Springfield, MA (NOW HIRING)

Carmax

Customer Operator

Hartford, CT · On-site

$21.74/hr

Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction. * Assist Service Consultants and Customer Advisors to ensure smooth customer ...

Carmax

Customer Operator

Hartford, CT

$21.74/hr

Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction. * Assist Service Consultants and Customer Advisors to ensure smooth customer ...

CarMax, Inc.

Customer Operator

Hartford, CT · On-site

$21.74/hr

Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction. * Assist Service Consultants and Customer Advisors to ensure smooth customer ...

Herzog

Customer Service Agents

Hartford, CT

$23/hr

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app. * Answer telephone inquiries. * Provide timely service information regarding train schedules and ...

aan

Customer Accounts Advisor

Springfield, MA · On-site

$17 - $18/hr

Sell customers on the benefits of timely lease agreement renewal payments * Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals * Assist ...

aan

Customer Accounts Advisor

Springfield, MA · On-site

$17 - $18/hr

Sell customers on the benefits of timely lease agreement renewal payments * Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals * Assist ...

Aston Carter

Customer Support

Enfield, CT · On-site

$22.75/hr

Answer inbound customer calls and inquiries * Assist customers with account information, scheduling, and service requests * Research and resolve billing inquiries and account concerns * Enter and ...

New

Parksite

Customer Account Coordinator

East Windsor, CT · On-site

$25 - $28/hr

Support assigned customer accounts with routine administrative tasks. * Assist with creating, updating, and distributing customer price pages and sales-related documents. * Update customer ...

Alphabe Insight Inc

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Collaborate with internal departments to ensure timely solutions. * Assist customers with product and service information. * Support daily administrative and operational activities as needed.

Cna

General Liability Claims Manager

Glastonbury, CT · Hybrid

At CNA, we strive to create a culture in which people know they matter and are part of something ... Contributes to achievement of customer satisfaction targets by ensuring quality, service and cycle ...

previous pagenext page

Showing results 21-40

All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Springfield, MA

Customer Assistant information

See Springfield, MA salary details

$15

$20

$24

How much do customer assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer assistant in Springfield, MA is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $22.02 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are popular job titles related to Customer Assistant jobs in Springfield, MA?

For Customer Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Springfield, MA look for?

The top searched job categories for Customer Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Assistant jobs?

Cities near Springfield, MA with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,684 per year, or $20.5 per hour.

Customer Service Advocate

Mazak Corporation

Windsor Locks, CT • On-site

Full-time

Re-posted 20 days ago

Mazak Corporation rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

119th of 499 rated machine equipment manufacturers

Job description

Mazak Corporation is looking for a Customer Service Advocate to join our Northeast Region. This position is responsible for improving the customer service experience by acting as a liaison between the service team and customers along with supporting the service team internally through the following responsibilities listed.
Scope and Responsibilities:
Essential duties include, but are not limited to the following:
• Answer initial Service department calls, assist with non-technical customer questions, transfer technical issues to appropriate person or enter cases and set proper call back expectations
• The proficient D365 associate will help support the Region in consistent system usage and technical support/training
• Improve communications between Mazak and the customer by assisting Team Leaders in advising customers of Field Service Technician upcoming appointments, and regularly following-up with customers as needed.
• Conducts customer survey after case is closed to assess level of customer satisfaction
• Assist in monitoring incoming D365 cases generated by the customer through the Mazak Service Portal.
• Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset movement
Secondary duties may include, but are not limited to the following:
• Monitor service receipts and close out workorders.
• Process Mitsubishi orders, returns and other associated issues along with other vendors as well
• Assist monitoring D365 "Parts and Other Cases"; distribute customer purchase orders to the appropriate team
• Complete and submit Ringi-Shos for building and service supplies.
• Assist Team Leaders as needed with shipping service tools to Service Technicians.
• Assist Install Coordinators with accessory delivery updates and customer coordination follow-ups.
• Assist in special projects/ requests as needed by the Service Manager
• Handle invoicing for service by distributors/vendors or any other related service billing/invoicing duties.
Education/Cortication's:
• High School Diploma or GED Required
Skills:
• Strong Customer Service skills.
• Experience is using all Microsoft Office products.
• Account Receivable and D-365 experience a plus.
• Ability to multi-task.
• Excellent communication skills, including email etiquette.
• Have great attention to detail.
• Know how to work effectively using Time Management skills.
• Ability to effectively work in a team environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Mazak Corporation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply