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Customer Assistant Jobs in Lawrence, MA (NOW HIRING)

Alphabe Insight Inc

Customer Service Assistant

Boston, MA · On-site

$44K - $50K/yr

As we continue expanding, we are seeking driven professionals who are committed to excellence, problem-solving, and meaningful customer interactions The Customer Service Assistant will support daily ...

Alphabe Insight Inc

Customer Support Assistant

Boston, MA · On-site

$52K - $56K/yr

We are looking for a Customer Support Assistant who will serve as the first point of contact for clients, providing clear guidance, exceptional assistance, and consistent support. This role requires ...

Refeyn

Customer Service & Logistics Assistant

Waltham, MA · On-site

$46K - $58K/yr

Customer Service & Logistics Assistant Waltham, Massachusetts Position Overview The Customer Service & Logistics Assistant primarily supports the day-to-day logistics, warehousing, and inventory ...

Albertsons

Assistant Customer Service Manager

Beverly, MA · On-site

$19 - $25/hr

As an Assistant Customer Service Manager, you will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer. This role ...

Vuori, Inc

Retail Sales Associate

Lynnfield, MA · On-site

$15.75 - $18.25/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Vuori, Inc

Retail Sales Associate

Lynnfield, MA · On-site

$15.75 - $18.25/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Vuori, Inc

Retail Sales Associate

Lynnfield, MA · On-site

$15.75 - $18.25/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Vuori, Inc

Retail Sales Associate

Lynnfield, MA · On-site

$15.75 - $18.25/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Expeditors

Air Export Lead Agent

Peabody, MA · On-site

Build and maintaining strong relationships with customers * Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope ...

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Lawrence, MA

Customer Assistant information

See Lawrence, MA salary details

$15

$21

$25

How much do customer assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer assistant in Lawrence, MA is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $23.22 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Lawrence, MA?

The most popular types of Customer jobs in Lawrence, MA are:

What are popular job titles related to Customer Assistant jobs in Lawrence, MA?

For Customer Assistant jobs in Lawrence, MA, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Lawrence, MA look for?

The top searched job categories for Customer Assistant jobs in Lawrence, MA are:

What cities near Lawrence, MA are hiring for Customer Assistant jobs?

Cities near Lawrence, MA with the most Customer Assistant job openings:

Customer Assistant jobs near you

Customer Service Assistant

Limitless East Marketing

Boston, MA

$44K - $50K/yr

Full-time

Re-posted 27 days ago

Job description

Company Description

Hype Tier is a rapidly growing company dedicated to delivering exceptional service and elevated customer experiences. We believe in building strong teams, nurturing talent, and providing an environment where individuals can thrive professionally. As we continue expanding, we are seeking driven professionals who are committed to excellence, problem-solving, and meaningful customer interactions

Job Description

Job Description
The Customer Service Assistant will support daily customer service operations while representing Hype Tier's commitment to quality and efficiency. This role requires strong communication abilities, a proactive mindset, and the capacity to handle inquiries with clarity and professionalism. You will play a key part in maintaining positive customer relationships and ensuring smooth service processes.

Responsibilities

  • Respond to customer inquiries via approved communication channels.

  • Provide accurate information, guidance, and solutions in a timely manner.

  • Assist in maintaining customer records and documentation.

  • Support internal teams by communicating customer needs and feedback.

  • Ensure all interactions reflect the company's service standards.

  • Contribute to continuous improvement of customer service procedures.

Qualifications

Qualifications

  • Strong communication and interpersonal skills.

  • Ability to manage multiple tasks with attention to detail.

  • Problem-solving mindset and willingness to learn.

  • Professional, organized, and able to work efficiently in a fast-paced environment.

  • Basic proficiency in office and communication tools.

Additional Information

Benefits

  • Competitive salary range of $44,000 - $50,000.

  • Opportunities for professional growth and internal advancement.

  • Skill development and ongoing training.

  • Supportive and collaborative work environment.

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