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Customer Service Jobs in Lawrence, MA (NOW HIRING)

Topbuild

Customer Service

Salem, NH · On-site

$20 - $40/hr

Exemplary customer service skills, analytics and problem- solving skills. * Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. * Any other ...

Posted today

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative| Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care of ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative\u007C Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative| Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care of ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Jobs in Lawrence, MA

Customer Service information

See Lawrence, MA salary details

$10

$19

$28

How much do customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service in Lawrence, MA is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.92 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Lawrence, MA?

The most popular types of Customer Service jobs in Lawrence, MA are:

What are popular job titles related to Customer Service jobs in Lawrence, MA?

For Customer Service jobs in Lawrence, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Lawrence, MA look for?

The top searched job categories for Customer Service jobs in Lawrence, MA are:

What cities near Lawrence, MA are hiring for Customer Service jobs?

Cities near Lawrence, MA with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Lawrence, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,018 per year, or $19.7 per hour.

Customer Service

Topbuild

Salem, NH • On-site

$20 - $40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 hours ago

Posted today

TopBuild rating

7.0

Company rating: 7.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

24th of 55 rated home improvement suppliers and fitters

Job description

About Your Future with Service Partners

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further! At Service Partners, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Your Responsibilities

In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.

  • Ability to maintain a positive rapport with customers, providing world class service.

  • Exemplary customer service skills, analytics and problem- solving skills.

  • Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.

  • Any other duty, task, or responsibilities as assigned.

Your Qualifications

  • Minimum of 18 years of age.

  • If operating a vehicle for company purposes, a valid driver's license is required.

  • 1- 2 years of experience in a customer service role.

  • Ability to perform basic math calculations.

  • Personable, enthusiastic and engaging personality.

  • Excellent communication skills, both verbal and written.

Travel Requirements

Type of Travel Required: Local

Amount of Travel Required: <10%

Physical Requirements

This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties.

Your Benefits

We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:

  • Competitive Compensation

  • Medical, Dental and Vision

  • Strive Wellness Program

  • 401(k) Matching

  • Paid Holiday and Paid Time Off (PTO) for all positions

  • AssuredExcellence: minimal to no cost medical care and prescription drugs

  • Flexible Spending Accounts (FSA): Healthcare and Dependent care

  • Health Spending Account (HSA): with employer contribution

  • Life & Disability Insurance

  • Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.

  • Employee Referral Bonus

  • Paid Military Leave

  • Tuition Reimbursement

  • Length of Service Award

Compensation Range

$20.00 - $40.00

Tocomply withPay Transparency laws, employers mustdisclosean annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.


QXO is North America's largest distributor and installer of insulation; second-largest distributor of roofing products;second-largestpublicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the$800 billionbuilding products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting$50 billionin annual revenue within the next decade through accretive acquisitions and organic growth. VisitQXO.comformore information.


QXO is an Equal Opportunity Employer.We value diversity and do not discriminateon the basis ofrace, color, religion,gender or sexual orientation, national origin, age, disability, or any other protected status.

What TopBuild employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About TopBuild

Sourced by ZipRecruiter

TopBuild’s diversified business model includes installation and specialty distribution in the residential, commercial and industrial end-markets. TopBuild has built a strong foundation for growth, driving operational excellence and great execution throughout our organization. We have also developed a core competency around acquisitions with a dedicated team to source and integrate deals. We are committed to operating in a manner which conserves our national resources for future generations. We also recognize that our people are the foundation of our success and we strive to foster a diverse and inclusive culture, one of collaboration, support and innovation.

Industry

Construction

Company size

10,000+ Employees

Headquarters location

Daytona Beach, FL, US

Year founded

2015

Social media

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